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Customer reviews

Rating 4.6 out of 5 stars with 3138 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers often highlight the outstanding picture quality, frequently praising its 4K capabilities, Dolby Vision support, and effective upscaling. They also appreciate its ease of use and good value. However, some customers express concerns regarding its reliability and the fact that it is not a streaming device. Other minor drawbacks include the absence of a display and its slightly larger size.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 144 Showing 2,861-2,880 of 3,138 reviews
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    X800M2

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome unit, quality throughout along with Sony support makes this probably the last DVD player that I will own.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    DavidH Hurt Jr

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Meets and exceeded my expectations!! Just played the new Top Gun Movie what a great visual and sound experience!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good, solid blue ray player

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent purchase. I really like the various features.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Don't buy it.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do not recommend this product. It only allows you to use Netflix and Amazon; you can't use Hulu, or download any other apps.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Works great but not very versatile

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was trying to find a player with built in surround sound capabilities to replace my current sony unit that has this capabilities but was not able to find one for a reasonable price so am having to revert back to separate units. Seems like a step backwards.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 1 out of 5 stars

    Sony 4k player

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Device worked fine but it did no come with the remote and the device had scratches on it… it clearly stated excellent condition with all original packaging.. clearly they need to redefine their labeling. I would recommend the item itself since the image is great but their refurbished items need to be better properly defined as to what they consider to be “ excellent “ condition.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Generic Design

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced Samsung blu ray player that was not reading blu ray discs any longer. Sony design is generic, but most importantly it plays blu ray discs. Wifi seems to work and did not have any issues with updates

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Decent Sony Player

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good player with a heavy duty chassis. Has Bravia Video mode so would be suited to a Sony TV. On the negative side it loads up slowly upon power up.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony - UBP-X800M2 BLU-RAY PLAYER

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simple to use with the remote included. Lots of great features. Produces a great picture and sound.

    I would recommend this to a friend
  • Pros mentioned:
    4k

    Rated 2 out of 5 stars

    sony

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    does not play 4k discs in 4k format on my samsung 4k tv even though the geek squad insisted it was . the tv is ok when we streamed a utube aquarium scene 4k was definitely 4k!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 1 out of 5 stars

    SONY let Me Down.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this unit on 06/15/2021. I purchased it as an upgrade to my UBP-X800. However, it will not playback audio in Dolby Atmos. My "800" did with no problem. All of the so-called "troubleshooting" did not yield any amelioration. SONY support just repeated the steps in the manual under troubleshooting. The video with this unit is gorgeous! However, I give it "one star" for its failure to deliver in toto. I will be returning this unit and just using my "800" for the time being.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    great DVD player

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    nice DVD player, great video, happy it is a full size frame, and matches up to my Denon amp

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Only plays area "A" blue ray

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a blue ray player not knowing it is limited to region "A". It will not play half my old DVDs. There is nothing on DVDs that indicate that they are limited to be played on one area player.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Freezes about halfway through on 4K UHD Blu Rays

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything is great with this unit for about an hour, then it will freeze up and you won't get to finish the movie. Works fine for CD's & even 4K Blu Rays with 5.1 surround. Seems to struggle with 4K UHD movies with Dolby Atmos or DTS:X. I will have to send it back for a warranty repair, but I'm not optimistic because it seems like a common issue. Factory reset doesn't fix issue, nor does an update. I wish I would have spent a little more for the Panasonic.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TonyN,

      This is not the experience that we want you to have. Sony's commitment to customer satisfaction is our top priority. The unit comes with a 1-year manufacturer's limited warranty. For further assistance, please contact our product support team via phone call or chat through this link:

      https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=bd

      Sincerely,
      -Ralph Sony_US

  • Rated 2 out of 5 stars

    Nice Technology - Hard to Install

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my wife for Xmas, and it definitely looked like the most advanced 4K/Blu Ray player available. However, I was unable to successfully install it in my house. The root cause is that in order for this player to work, you need a 4K TV and a "modern" HDMI cable. However, I learned this after I returned it to the store. I don't understand why neither the packaging or installation instructions didn't clearly spell this out. Instead, the instructions and troubleshooting steps were quite vague indicating several different causes for the problems I saw. Lastly, the lack of a "screen" meant I had no idea what the machine was actually doing.,

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    GREAT PLAYER - TERRIBLE STREAMER

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great blue ray player. Not good at streaming as it frequently gives a network error. Probably why most of the streaming services older models had are bow gone.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Unreliable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awful player, do not buy. Worked well initially, but started to have issues with movies freezing and sound cutting out. Tried different fixes but still doesn’t work. Not worth paying this much just to have your movies freeze and kill the vibe.

    No, I would not recommend this to a friend
  • Pros mentioned:
    4k

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was looking for a Samsung 4K dvd player, but this sony is way better a must have

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    1st one failed, we'll see if this one works longer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would like to give the Sony 4K UBP-X800M2 DVD player a good review, but I can't. This DVD is a replacement for the same model that I purchased about a year and a half ago. That first Sony 4k DVD player worked good at first, but just after the warranty period ended, it completely failed to work. Unfortunately, there were no other replacement 4K DVD options available to me, so I was forced to purchase the same 4K DVD player again. Hopefully, this one works more than 18 months...

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Average dvd

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just another dvd player aaaaaaaaaaaaaaaabbbbbbbbbbbbbbbbccccccccccccccccccddddddddddddddeeeeeeeeeeffffffffffffffffhhhhhhhhhhhiiiiiiii

    I would recommend this to a friend