Customer Ratings & Reviews

i received this in a box that was not damaged at all and when i opened it the player had been dropped a couple of times from the damage to 2 corners and i opened it and the player itself was cracked badly. they put it in the shipping box like that because of no damage to the shipping box,that is how they treat customers THEY DO NOT CARE WHAT YOU GET my advice buy in store at least you know what you are getting. VERY BAD BUSINESS they will not last any longer with that customer service. IT WAS A CHRISTMAS GIFT that i cannot give but at least i can give it to best buy. good luck having things sent to you.

The Sony UBP-X800M2 is a 4k/HDR (up to 3840 x 2160p resolution) Blu-ray Disc player is a powerhouse that can be used for either a Dolby Vision or HDR10 TV. To use Dolby vision you have to manually turn it on in setup, you loose 3D player capabilities with it on. The X800M2 performs 4K upscaling at 60p, offers up to 12-bit color and 24p True Cinema to maintain the original frame rate of the film. To get the best results make sure you set your display for 60p (enhanced) HDMI input and you connect it with an HDMI 2.0a cable for 4K HDR to be supported. There is already a firmware update, make sure you install it, you can do this over the Ethernet internet connection or with the USB port (hidden under the plastic cover on the front right of the player). As for sound, Dolby Amos and DTS:X are both supported as well as Dsee upscaling for low bit rate audio. A separate HDMI audio out is available if you have a setup that needs separate HDMI audio and video. There is also a coaxial digital audio output port but an optical port is missing on this player. This player supports Bluetooth audio with the unique ability to listen to audio with wireless Bluetooth headphones at the same time. Great for families with a hearing impaired members. You can use Bluetooth headphones alone for private listening. Sony has also gone to the extent of engineering the chassis to prevent microvibrations if you like to play your sound at real life levels for those action sequences! The X800M2 supports a wide variety of media: Ultra HD Blu-ray, BD-ROM, and Stereoscopic 3D (profile 5) as well as DVD video and audio and CD audio discs. The X800M2 can play HEVC, VP9, VP6, MPEG-2. MPEG-4 AVC, Xvid, WMV9, AVCHD, VC1 and Motion JPEG video files. It also supports JPEG, GIF, PNG, MPO MPF 3D and BMP photo files. Smart apps • Netflix, • Youtube • Amazon Prime These support UHD. I was not able to get Atmos to work with these. Hopefully they get the Apps updated. Settings tips • Bravia Mode — Turn this Off if not using a Sony Bravia TV (the default is On). • HDR Output – Be sure to have this set to Auto (not Off) to allow HDR content to your display. • Dolby Vision Output – Also be sure to turn this on for Dolby Vision content and off for 3D content. Note Video Settings and 3D playback are not unavailable when turned On. • Display Type — You can choose between a TV and projector. • Output Resolution — This should stay to Auto unless you want to play a lower resolution for some reason. • 24p Output — Set this to Auto so the player adjusts to the disc. • 4k Upscale Setting — With this on Auto (1 or 2) it will enhance lower resolutions discs to Ultra HD quality. I really like this player, solid build, UI is simple and easy to navigate. The sound and picture are outstanding. I noted a marked improvement from my first gen Phillips 4k player. They really need to figure out how to get Dolby vision to auto detect it is cumbersome to use and sometimes difficult to know what content requires DV for best output. The smart apps are limited and Vudu is missing, Dolby Atmos is not supported in the included streaming apps. Hopefully the app library will expand in the future. With all that said I recommend this player, it is the best bang for the buck with the included 2 free movies 4K for a limited time (Jumangi Welcome to the Jungle and Spiderman Into the Spider-verse).

I have an earlier version of this same model, which I really like, and bought this one to hook up to a different TV. Very disappointed that there are far fewer installed apps, and kept getting a message saying “not enough memory” to run an app (Amazon Prime). I could finally get it to run after several attempts, but shouldn’t have to. Returned the product.

I have really enjoyed using the 4K UHD DVD player. Really great picture.

Had issues right from the beginning. Lots of freezing to the point where i would have to unplug it to restart the player.

Returned this purchase for an upgrade Sony dvd blue ray player not available by delivery date needed from Best Buy. 3 weeks out wasn't doable, but 2 day deliver from Amazon was.

First movie i watched on it was the Batman and it looked beautiful!

I purchased this player and have played a vast variety of disc. I have played 3d, 4K, regular blue ray and it freezes up on most of these. I have checked the player on all connections replayed disc and same thing. The disc that we have are will taken care of and all disc play fine on old player except for 4K. It freezes and skips in different places. It stops and you have to restart it. The player is a piece of garbage and it’s going back today.

I bought one of these and it worked great for a few months. When it died I got another one and it didn't work right out of the box. Manufacturers defect. Don't bother. I ended up getting the Panasonic instead. So far so good.

Very nice unit, great addition to my system. fantastic picture.

Very good but misses the mark when It comes to HDR support and sound support. The player has very limited sound support unlike the Panasonic 4K blu ray player 820 unit.

Easy to hookup and operate. No problems. Works as advertised.

Great upgrade from our prev blue ray!! Great picture quality.

Good blue ray player 4k movies looking great sharp looking

Monitor is a Samsung Q80 2019 This player pushes the resolution to 3480 x 2160, Watching older movies on Prime Video is a remarkable upgrade. Both Sherlock Holmes Dressed to Kill and Miracal on 34th Street show greater resolution. Audio output via HDM2 to a my Yamaha Rx-a830 provides excellent 5.1 / 7.1 audio fidelity. Very pleased!!

I purchased new and connected to a new A90J using HDMI 2.1 cables, and for every 4K disc, I have played locks up! This includes brand new discs and old ones. I even cleaned each disc just in case but no luck. It seems like a memory issue and occurs about an hour into each disc. You can stop playback and return, and it looks fine, but I have also noticed chapter selection will not work in many cases, and the "Resume" feature often is not working? I purchased this unit thinking my A90J remote would control this player, but it doesn't, so you have to use the weak non-lit Sony remote. It does have better Bluetooth sound output when connected to a Sony headset, but I can do the same thing using my A90J work. I am only using this unit to play 4K discs and do not need it for streaming. I do all streaming through the A90J. I am not sure what options are left, but I wanted a dedicated player instead of a gaming console to get better picture quality.

Product works but cannot upgrade apps for different streaming services

Plays regular blu ray like 4K. "Top Gun" looks great.

Easy to set up and use plays well. Great for CD music.

This player works very well. Easy to set up and use.