Customer Ratings & Reviews
- Model:
- UBPX800M2
- SKU:
- 6336494
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers admire the UBP-X800M2 Blu-Ray Player for its outstanding picture quality, amazing 4K resolution, and ease of use. Many appreciate its Dolby Vision and upscaling capabilities, along with its great price. However, some customers have expressed concerns about its reliability and limited streaming functionality. Additionally, some find the absence of a front display and the basic remote control to be drawbacks.
This summary was generated by AI based on customer reviews.
Sony 800 xm
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wont respond to remote. Used it probably about 30 days in the nine months. A Sony failure. No more.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Unhappy,
We're truly sorry to hear that your Sony UBP-X800M2 is no longer responding to the remote. We understand how frustrating this can be, especially after using it for only about 30 days.
Here are some useful troubleshooting steps that can help resolve this problem:
1- Power reset the player. You will need to disconnect the power cord from the outlet and leave it like this for 2 minutes. Then plug the power cord back into the outlet and turn it on.
2- Please try changing the batteries in the remote and resetting it. To reset, remove the old batteries, press each button on the remote twice, then insert the new batteries and test it.
3- Check if the player responds to the physical buttons on the front panel of the unit. This will help you diagnose whether is an issue with the remote or the player itself.
If after performing these steps the Blu-Ray is still not responding, we highly recommend reaching out to our technical support team through the link below:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=bd
Thank you for considering Sony products!
Best regards,
Dominick
Bugs in software
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned the first one because I have to unplugged so often due to software bugs make it stuck and won’t due anything. Second one almost similar problem but better. The reason I keep it because it plays all disc formats including sacd & dvdaudio. I just have to have it. Sony please fix this bugs
No, I would not recommend this to a friend- Cons mentioned:Disc playback
Good...when it actually works
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is now the third one of these that I've had. When they work, they work great, but they stop playing any discs every few months. It's getting very frustrating.
No, I would not recommend this to a friend DVD player with HDMI connection
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Is there still such a thing? Yes there is and I bought it. If oftentimes can’t keep up with the data. Put your $40 towards some hung better.
No, I would not recommend this to a friendSony HD Blu-ray player viewer opinion
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The viewer in the Blu-ray player was not as good as I hoped, it has limitations and not a lot of adjustment
No, I would not recommend this to a friendBig disappointment
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned item because it didn't completely mesh with my Samsung tv and sound bar.
No, I would not recommend this to a friendSettling for Less Due to Lack of Products Choices
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The availability of 4K DVD players is next to mothing. Best Buy had one option in stock and only two products at all. The stock was limited and this was weeks before Christmas. Did all we could to reduce noise and electric current emissions between the player and TV to get the most out of the signal and image. The DVD player has skipped playing 4K DVDs. Would have returned it if there were other options.
No, I would not recommend this to a friendOk
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was ok, unfortunately I had to return it because it wasn't compatible with my tv and had some audio sync issues.
I would recommend this to a friendNo Lited lcons.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed of the graphics ( no lited indicators during usage(hello, loading, track#, time etc).
No, I would not recommend this to a friendI think i got a lemon
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased as an open box buy. It is clear it was returned and not fully inspected. It says it is connected to the internet and then when you try to go to Netflix it says "not connected would you like to connect". You reconnect and go through the continuous cycle. This happens on wired and wifi. It says it has the current firmware. I have read a few professional reviews. One said it was a great dvd player but yhe apps suck.
No, I would not recommend this to a friendDO NOT BUY,
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The worst experience ever on a DVD player, Bought two disc and both movies froze about 50 to 60 percent through the movie. I plan on returning and finding a new product. I have had Sony products in the past and was happy but this was the most expensive I have ever paid and tried the player one day after purchase and had issues with the player. Plays blue ray fine but freze on 4k the main reason for my purchase, Best buy better give refund or I will be very very upset.
No, I would not recommend this to a friendJust go digital- STOPPED WORKING 6mo
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I used it a hand full of times and it stopped working after 6 months. All the brands make such low quality products that it no longer makes sense to buy them. May as well just stream it. And for the record prefer Sony over LG and Samsung, so this isn’t a review I was planning to make. Save your money.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SonyLover, We're sorry to hear that your Sony UBPX800M2 has stopped working after only 6 months of use. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience. If the player does not turn on even when you
press power on the remote or the player. Please follow these steps:
Turn off the player and disconnect the AC
power cord (mains lead). Wait for more than
2 minutes, and then reconnect the AC
power cord (mains lead) and turn on the
player.
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
- Cons mentioned:Display
Disappointed
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed the player doesn't have a display on the front of it.
No, I would not recommend this to a friend Dissapointing
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works for Dads, but only has three apps and no vudu. Had to trick through utube to get to our vudu account.
No, I would not recommend this to a friend- Pros mentioned:4k, Dolby vision, Upscaling
Small Price To Pay
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Even my Gilligan's Island DVDs look phenomenal. Dug 'em out after Dawn Wells passed away. Kept my Oppo player and put it in another bedroom. We all have a stash of plain old vanilla DVDs around the house. This player is worth purchasing just for that. Will upscale 720p to close to Bluray resolution. And make Bluray look better too; not up to 4K, don't let someone explain to you that these players can upscale to 4K. They cannot. You need to purchase a 4K disc to experience true 4K. AND, don't forget a better HDMI cable as well. So you're budget just went up another $100 or so. LOVE THIS PLAYER! Cheap (or inexpensive), $300 for this is a small admission price. No removable power cord is my only complaint. Have a few upscale cords I would have used on this piece. Most people today are out of the physical media game as streaming has become the biggest advancement. Plus you have to create space to store all your titles. But, pick up some 4K DVDs anyway and enjoy the best available tech to enjoy in your COVID free home. Then wait ten years when you replace this player with an 8K one. Lol
I would recommend this to a friend I have not yet opened the box.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have not yet opened the box. I have not yet opened the box. I have not yet opened the box. I have not yet opened the box.
I would recommend this to a friendGood value and functionality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Player works as described. Just hoping Sony keeps the streaming apps up to date over time. Linking to network was clean and updates ran without a problem. Unit installed on Sony Bravia tv and recognized it out of the box.
I would recommend this to a friend- Cons mentioned:Reliability
Sent back
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought an open boxed unit any it didn't work. Had to send it back.
I would recommend this to a friend Quality 4K Player
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony doesn’t miss with this 4K UHD Player. One feature that I would ask to fix would be the option to select Dolby Vision as you need to switch it either ON/OFF. A small nuisance but overall a great piece of equipment.
I would recommend this to a friend4k
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Is okay for watching movies is recommending for entertainment
I would recommend this to a friend