Customer Ratings & Reviews

I had the same issue with this player as I had with the X800. It was not my disks. Am currently using an older Sony player and have had no issues. It is unfortunate that Sony would put out the next generation of this product with the same issues.

The Player blacks out when playing a DVD. The volume control does not work.

Ok player eventually returned it and just went with the panasonic Ub820

No front panel display, very slow response (>10 sec) to command, emits hi frequency buzz on 7.1 channel audio, does not store memory on partially watched disc...

Not the best picture and sound quality. Streaming apps are minimal only limited to 3 apps unlike other Sony blu ray players that I have owned in the past

3 months into owning it, it stops playing mid-movie. Sometimes it starts again, sometimes not.

Very cheap product and unreliable most of the time. Remember you get what you pay for by price.

It's okay. However, it automatically turns off sometimes after you have paused the player.

I needed a new DVD player, there was no one around that wanted to help. I asked one person where the DVD was and he instruct me. There was one employee who wanted to talk with his friend not to ask how I can help you. I figured it out myself what I needed. I’ve had better experience than this. My choice was limited where to get aDVD player.

After watching 4 or movies on the Sony - UBP-X800M2 - Streaming 4K Ultra HD Hi-Res Audio Wi-Fi Built-In Blu-Ray Player - Black, I returned it. When I rented 2 or 3 Blu-Ray movies, the player worked flawlessly. However, when my wife rented 2 DVD (non-Blu-Ray) movies, they would freeze on the player. This was unacceptable and I had to return it within my 2 weeks. The sad thing is I had a 10 year old Blu-Ray player that worked flawlessly but I wanted a 4K player so I threw my good one in the trash. One of the worst mistakes I made in a long time. No, I would not recommend this player. That's what I get for not doing research on this player.

This blurry player was a replacement for one that was unable to load Prime Video. This new one we had installed cannot load Prime Video either!!! Additionally, you cannot install additional apps on this device. We are disappointed.

keeps freezing up,best buy will not take it back less than 2 months,cant tell differnce with cheap blue ray than this when it does work.

This unit turns itself off if you pause it for more than 20 minutes, making it useless to me. Can't return it because I don't have the original box anymore so I'm stuck with it. Going to give it away and buy an LG or Samsung or any player that doesn't turn itself off.

This product freezes a lot, not a good player don’t recommend.

The DVD part is nice but this unit fails on sound as there is no dolby atmos support

I've had constant freezing issues while playing 4K titles that don't fail on other players. Sony is ignoring the issue when I speak to them. I don't think sending the player in for service will fix this issue. Sony appears to not be doing anything about it; highly disappointed.

It could have more apps on it and shouldn't have to manually select dolby vision.

Very disappointed. I have had this unit about 30 days but it failed while playing only the third disc. It has gone completely unresponsive. I have had good experiences with Sony in the past, but my bad experience with this UBO-X800M2 will overshadow those memories. I’ll be returning this unit at my earliest convenience.

Total JUNK...As soon as I put in a Blue Ray Disk & Pushed Play It FROZE!!! I read the Manual & it said If It Freezes up, Un Plug It to Reset it, Did & Still FROZE!!! This was My First Sony Product & My LAST SONY PRODUCT !!!

Not sure this was a wise purchase. It was already an open box return to begin with.