Customer Ratings & Reviews
- Model:
- UBPX800M2
- SKU:
- 6336494
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers find value in the UBP-X800M2 Blu-Ray Player's exceptional picture quality, 4K capabilities, Dolby Vision, and upscaling features, as well as its ease of use and reasonable price. However, some customers have expressed concerns regarding the player's reliability and limited streaming functionality. Additionally, some find the absence of a front display and the basic remote control to be drawbacks.
This summary was generated by AI based on customer reviews.
Good but not great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not a good player. Kept having iusses with it not wanting to power on and the none auto switch for dv sucks
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your feedback, cdizo.
We are so sorry to hear about the issues you've been experiencing with your UBP-X800M2 player. This is not the reliable experience we aim to deliver, and we understand your frustration with the power-on issues and the manual switching for Dolby Vision. We designed this player to provide a seamless, high-quality viewing experience, and we apologize that it has not met your expectations.
We would like to help you resolve these problems. For the power-on issues, we recommend trying a simple reset by unplugging the unit for a few minutes and then plugging it back in. If the problem persists, our product support team is the best resource to provide specific troubleshooting steps or further assistance. You can reach them directly for help.
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=bd
Thank you again for your valuable feedback. We will also be sure to share your comments about the auto-switch feature with our product development team.
Best regards, Gus, Sony Social Media Team
Picture is great but.......
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This unit turns itself off if you pause it for more than 20 minutes, making it useless to me. Can't return it because I don't have the original box anymore so I'm stuck with it. Going to give it away and buy an LG or Samsung or any player that doesn't turn itself off.
No, I would not recommend this to a friend- Cons mentioned:Reliability
Not. Worth it.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very cheap product and unreliable most of the time. Remember you get what you pay for by price.
No, I would not recommend this to a friend No dolby atmos
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The DVD part is nice but this unit fails on sound as there is no dolby atmos support
No, I would not recommend this to a friendJust OK
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It could have more apps on it and shouldn't have to manually select dolby vision.
I would recommend this to a friendFails to Play 4K Movies W/O Freezing
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had constant freezing issues while playing 4K titles that don't fail on other players. Sony is ignoring the issue when I speak to them. I don't think sending the player in for service will fix this issue. Sony appears to not be doing anything about it; highly disappointed.
No, I would not recommend this to a friend- Cons mentioned:Reliability
Not great
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product freezes a lot, not a good player don’t recommend.
No, I would not recommend this to a friend Picture darker than I’m use to.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure this was a wise purchase. It was already an open box return to begin with.
No, I would not recommend this to a friendDefective Sony UBP-X800M2
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed. I have had this unit about 30 days but it failed while playing only the third disc. It has gone completely unresponsive. I have had good experiences with Sony in the past, but my bad experience with this UBO-X800M2 will overshadow those memories. I’ll be returning this unit at my earliest convenience.
No, I would not recommend this to a friendSony 800 xm
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wont respond to remote. Used it probably about 30 days in the nine months. A Sony failure. No more.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Unhappy,
We're truly sorry to hear that your Sony UBP-X800M2 is no longer responding to the remote. We understand how frustrating this can be, especially after using it for only about 30 days.
Here are some useful troubleshooting steps that can help resolve this problem:
1- Power reset the player. You will need to disconnect the power cord from the outlet and leave it like this for 2 minutes. Then plug the power cord back into the outlet and turn it on.
2- Please try changing the batteries in the remote and resetting it. To reset, remove the old batteries, press each button on the remote twice, then insert the new batteries and test it.
3- Check if the player responds to the physical buttons on the front panel of the unit. This will help you diagnose whether is an issue with the remote or the player itself.
If after performing these steps the Blu-Ray is still not responding, we highly recommend reaching out to our technical support team through the link below:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=bd
Thank you for considering Sony products!
Best regards,
Dominick
SONY BLUE RAY PLAYER
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Total JUNK...As soon as I put in a Blue Ray Disk & Pushed Play It FROZE!!! I read the Manual & it said If It Freezes up, Un Plug It to Reset it, Did & Still FROZE!!! This was My First Sony Product & My LAST SONY PRODUCT !!!
No, I would not recommend this to a friendProblems with Sony DVD 4k player!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Will not play 4K without sound skipping/distortion. Unit turns off ever 10 to 15 minutes on any format DVD for no reason. Impossible to watch movies. We have all new 4K HDMI cables. Talked to Geek Squad at the store and they were no help. I bought the Geek Squad coverage when we realized that there were problems that we realized when the the return period was almost up. I took as a while to install the new TV and DVD player. I don't really no what to do now!
No, I would not recommend this to a friend- Cons mentioned:Reliability
4k
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy freezes up,want turn on,just bad.Throw this in the junk pile
No, I would not recommend this to a friend How do I use this box
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This box like many we see these days need a more detailed manual. I can get a pdf copy on the internet but it is too big to print.
I would recommend this to a friendRe-Estatblish App and Add device each time?!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Call me crazy but why does this make me log into the app to get Bluetooth from device every single time. it makes for a lot of steps that are time consuming and irritating! Sound is OK not like at store with Bass lacking
No, I would not recommend this to a friendGreat product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought Sony and Samsung TVs , VCR, and tablet at Best Buy. Also had Geek Squad deliver and set up. Everything went smoothly. We had no complaints.
I would recommend this to a friend- Cons mentioned:Reliability
Locks up just like other people said
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had it just over 2 months and started locking up every ten min. I should have listened. Now I can take it back to Best Buy, how am I supposed to bring it back with the COVID shutdown? I no longer have the box.
No, I would not recommend this to a friend DON'T BUY THIS--FREEZES CONSTANTLY!!
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.****** DON'T BUY!!!!! I can't make it through a movie without it freezing several times, this is truly a PIECE OF CRAP!!!!I I expected a lot more from Sony, especially when spending over $250. Can't even enjoy a movie night anymore...
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SHARON, We're sorry to hear about the freezing issue you're having with your Sony UBPX800M2. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience. Let's try to isolate this issue by following the troubleshooting steps on this link:
https://www.sony.com/electronics/support/articles/00008473?utm_source=glean
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
- Cons mentioned:Size
Horrible picture and old type menu
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Huge player and remote control, menu looks like from the 90's, movies don't look good at all! I will continue using my Xbox as a player instead of this 4K player.
No, I would not recommend this to a friend Ultra 4K player
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When playing 4K HDR on few movies, no issues and picture is superb. When switching manually to Dolby Vision, movie paused for a second and continued to play on a couple movies. I am ok with it, but then played on another movie, the player permanently freezes and whole experience messed up. Had to power cycle, played the same scene, and player played ok. Seems like its random. Hopefully there is a firmware update to allow automatically detect Dolby Vision and fixes the pause/freeze issue.
I would recommend this to a friend