Customer Ratings & Reviews

Bought this new, straight out of the box it did not work. Got the second one a couple of days ago, it worked. I'll be checking it real good this weekend. I do not like to buy things that do not work right out of the box. I was skeptical when I bought this thing!

doesn't pick up where I left off after a couple of weeks. Have to scan "scenes" to find something that looks like what I remembered. Very inconvenient, unless I'm missing something.

If you need this strictly for 4k Blu-ray playback this is an acceptable purchase. If you are trying to utilize your home theater to the fullest get an xbox one x which has 4k Blu-ray support as well as atmos support for all your streaming applications.

Worked great up to this point have not had if for a year it just stopped playing disk

It would freeze about 8 minutes into a 4K disc, and every 5 minutes after that. The player would lock up, and the only way to restart it is to unplug the power every time it freezes. I tested Lord of the Rings The Two Towers and Tenet. Tenet didn't freeze on my Sanyo 4K player, but it did with the Sony. The X800 M2 I received was manufactured in July 2020. Firmware was up to date and the player was not connected to internet.

Total junk, waste of$300. I've had if for less than 2 years and have only played about 6 discs total and now it won't read or recognize any disc inserted. I've cleaned it, reset it, etc.. I'll never buy Sony again. Overpriced crap

Best to get a disc player or two to be able to watch the movies you have. Seems like they won’t be available much longer.

Sony has taken a dive with quality in the past 10 years. This unit is no exception. The 700 model has video lock issues, I have returned four (4) and one on of these 800 models...video lock after 10 minutes or after the 3rd DVD...intermittent. Don't waste your time with the 700 or the 800 models, you will be returning them after 1-5 days, waiting in line to get a refund. Best Buy is great with customer service but someone has to pull the plug on these low quality 4K dvd players.

Not going into a lot of detail, but I ended up buying the UBP-X1100. It worked better for my setup. A little more expensive but I'm very happy with the 1100 unit.

Had a surge and loud glitch when playing regular hd DVDs. Took it back for a second one and I had the same issues. Picked up a Panasonic Ub820 and all is good.

Just over two years since purchase and seldom use during this period, the power does not shut off on the unit. Once you do power off by remote control or the button on the unit itself, the green power light stays on and the disc ejection/disc close button on the unit or by remote does not work. Must unplug the unit and make sure you only press the ON button once and do not try to turn it Off. Apparently poor quality. Too expensive of a unit to get only two years of infrequent use.

Solid player with great upscaling quality. Also very quick response time with basic but functional remote.

Should have gone with the Sony system. DVD works okay but the receiver DVD combo are a nightmare to operate. See the reviews from the Sony receiver

Well I have the 4K TV I had to get the blue Blu-ray player with a 4K I bought 4K DVDs I don't see the difference I really don't it's a bunch of hype as far as I'm concerned

If you have a 4K HDR capable television and you have never hooked it up to a 4K Ultra HD Blu-Ray player, you haven't really seen what it is really capable of. That's because even if you are streaming 4K content from Netflix, Amazon or some other streaming service, the picture and sound quality are degraded because the signals are compressed. The only way get the full 4K effect is from a 4K ultra HD blu-ray disc and player. The difference can be quite dramatic, and there is no better way to demonstrate that than using Sony's new X800M2 4K Ultra HD Blu-ray player. It may not be much to look at -- your basic unremarkable rectangular black box with no display of any kind beyond a tiny green LED that lights up when it is turned on. But as soon as you pick it up, you know there is a big difference between this Home Theater grade player and the bargain basement models that cost a third as much. That's because this deck is built on a VERY heavy chassis, a deliberate design decision to ensure the spinning disc platter is as stable as possible, providing the best possible picture and sound. But it isn't just weight that makes this a top quality. Crammed inside is all the tech most home theater buffs crave, including support for HDR 10 and Dolby Vision (new with this year's model), Dolby Atmos and DTS-X and even high-end music-centered codecs, like those found on Super Audio CDs. This deck will play pretty much any video or audio disc there is. (Well except HDR 10+, since Samsung developed that , so Sony is ignoring it.) All this tech can make initial setup a bit of a challenge since you must make the correct choices from the setup menu to get the best picture and sound from your system. Fortunately for owners of Sony Bravia TVs, there is a shortcut to make things a lot easier. Simply opt for the Bravia setting, which automatically makes all the correct choices for you. (Make sure you turn the Bravia sync option on your TV ON first) Everyone else needs to read the instructions carefully and opt for the settings that match their TV's capabilities. Be aware you probably also will be required to do a system update, as I did, when you fire up the player for the first time. It takes 10- 15 minutes. Fortunately, the 800M2 supports both wired ethernet connections as well as fast MIMO wi-fi. So getting online and doing the system update is fairly quick and easy. I had been using a different 4K Ultra HD Blu-ray player before I got this one so did not expect to see a big improvement in video or sound quality. But I was wrong. Picture and sound were both noticeably better when using the Sony X800M2 with my Sony 4K TV. I do not have a TV capable of Dolby Vision but even the contrast boost from regular HDR 10 looked better. And sound quality seemed MUCH better, with stronger thumps coming from my soundbar's subwoofer and overall cleaner sound across the rest of the spectrum. Sound is a real weak point on all streamed content since it is all downgraded and compressed to save bandwidth. So you really hear the difference when playing 4K movie discs. Picture and sound quality varies from one movie to the next. Look for movies with HDR support for the best picture (you just have to guess on Dolby Vision support since that is NEVER on the package) . On the sound side, I find DTS generally sounds better than any Dolby variant except Atmos. And you need a very expensive speaker setup to do that right. Keep in mind you also must have a soundbar or home audio system that supports the latest DTS and Dolby codecs to hear the best sound. Otherwise, sound will default to a lower quality spec. For those who prefer private listening, the X800M2, also supports bluetooth. So you can pipe the sound from movies or music discs directly to your headphones or earbuds and instead. One nice bonus for those buying this Sony 4K Ultra HD player at release is two free 4K movies. They are packed right inside. I got "Jumanji: Welcome to the Jungle" and "Spider-Man: Into the Spiderverse." Not exactly blockbusters . But if this is your first 4K Ultra Blu-ray player, it's nice to get a couple fo 4K discs to get you started.

Freezes randomly even with brand new discs. I looked it up online and it seems like a lot of people are dealing with the freezing issue. Go buy anything else, this product isn't worth the money.

I needed wifi for device and didn't have HDMI cord

Solid construction, but has locked up and frozen on every UHD disc we've played. Not impressed since my Sony X700 in the other room has never locked up playing a UHD disc.

Not worth the price. Ordered online, box was damaged & poorly packaged.Not enough worthwhile apps.

Had to return again, this bluray player would freeze up when playing the second disc, I checked and it seemed to be an issue with this model