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Customer reviews

Rating 4.6 out of 5 stars with 3132 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers find value in the UBP-X800M2 Blu-Ray Player's exceptional picture quality, 4K capabilities, Dolby Vision, and upscaling features, as well as its ease of use and reasonable price. However, some customers have expressed concerns regarding the player's reliability and limited streaming functionality. Additionally, some find the absence of a front display and the basic remote control to be drawbacks.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 150 Showing 2,981-3,000 of 3,132 reviews
  • Rated 5 out of 5 stars

    great player

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    have been very happy with this unit it does well streaming however i prefer disc

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    4K is the way!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded my standard blu-ray with this player. Looks awesome on the 77" screen.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Watch out!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Couldn’t get it to play SACD on my $4000 stereo. It only outputs DSD by USB, so you better have the right external DAC. It should use its internal DAC and have analog RCA out like Oppo. I even bout a new DAC and still couldn’t get DSD. I had to take it back.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome dvd player

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great addition to our movie watching experience. We love that its wifi.

    I would recommend this to a friend
  • Cons mentioned:
    Streaming

    Rated 1 out of 5 stars

    Poor Player

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Freezes up while streaming Netflix and Amazon Prime. This appears to be a common issue from an internet search.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Streaming

    Rated 1 out of 5 stars

    Horrible for streaming

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There is no way to add any streaming apps. What a disappointment. The pre loaded prime app doesn’t even work.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    It freezes. Usability is clunky.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It freezes. Play a movie for an hour and watch it freeze. It is not fun or easy to to get back to where you were in the movie either. Watching Atmos content is clunky on what you have to do.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great video player

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The video image is extra sharp with both discs and streaming.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sony 4K HD Blu-Ray player

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Sony 4K Ultra HD Blu- Ray player. Great features!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    4k dvd

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great 4k blu-ray player movie quality is awesome i love it.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Issues along the way till broke

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had this device since 2019. Watched maybe 20 Blu-Rays on the unit. Used it for DLNA with plex most of the time. Went to watch a disc yesterday the unit wont eject and now the unit is freezing. When I first got the unit it froze once and I had it not eject once or twice but now nothing. Would not recommend for the price.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Flaming Dumpster Fire...

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is pretty much how I would describe this store and it’s electronic customer experience. I didn’t buy this but a guy with the same name as me did. Forever more I get to look at all the crap he buys or looks at online with incessant nagging emails in my inbox. The best part; Best Buy does nothing to remove my email and I just keep on giving irrelevant reviews. They could improve their system by responding. Instead, their laziness results in childish consequences.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does what it says. Plays blu rays cds dvds and streams

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    YouTube app free movies green screen issue

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony UBP-X800X2, I bought in 2022, YouTube app does not work well. If you want to watch the YouTube free movies, this player just bring back green or black screen. I don't know if prime video and Netflix apps have the same issue.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Display

    Rated 1 out of 5 stars

    player does not have any display

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i hate it no display you cant tell what it is doing , that kind of money and no display its cheap junk

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Only 3 Apps?????

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only 3 apps and none can be added. Prime Netflix and You Tube. Had I known this i never would have bought this player.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi wpdillon,

      Thank you for your feedback on the UBPX800M2. We understand your frustration regarding the limited number of apps available on the player. The UBPX800M2 is designed primarily as a high-quality 4K Blu-ray player with a focus on delivering exceptional audio and video performance. As such, it includes a limited selection of pre-installed streaming apps: Prime Video, Netflix, and YouTube. Unfortunately, it does not support the addition of new apps.

      We value you, and we appreciate your feedback. If there is something that we can help you with or you may need more information with our product, please feel free to email us at socialsupport@am.sony.com with the following details for best assistance.

      Name:
      BestBuy Username:
      Model Number:
      Issue:
      Telephone Number:

      Best regards,

      Romeo
      Sony Social Support Sony_US

  • Rated 2 out of 5 stars

    None

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OK BUT IT DID NOT WORK EFFICIENTLY WITH MY TV, so it was returned.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Product did not work.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sorry but this product did not work with my TV. I was told it would by the sales person. Unfortunately, that information was not correct. I returned the product and bought another one. I had a salesperson who understood my TV setup and he helped me with a new purchase that does work. It may be a fine product, but just did not work for me.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    4k does not work

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This player will not play 4k movies. Whst it does is convert the signal to 1080p. I have trued everything. Now when i put a 1080p disk in tje player upscale and sends s 4k signal. I have tedts the with two 4k tv and it still does not work. I have tried changing all the setting and nothing. Now for the sound quality, it sucks.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not good for Movie's, ok for TV

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At first a good system but no later than 6 months after purchase I noticed that the Bass and the volume seemed to be of less than where I would set it and had to keep on moving the volume up, Bass was always weak never did hit very hard at all so movies don't have the same impact as a good home theater system does no power in the system at all.

    No, I would not recommend this to a friend