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Customer reviews

Rating 4.6 out of 5 stars with 3138 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers often highlight the outstanding picture quality, frequently praising its 4K capabilities, Dolby Vision support, and effective upscaling. They also appreciate its ease of use and good value. However, some customers express concerns regarding its reliability and the fact that it is not a streaming device. Other minor drawbacks include the absence of a display and its slightly larger size.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 150 Showing 2,981-3,000 of 3,138 reviews
  • Rated 1 out of 5 stars

    Constantly Freezes

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Freezes randomly even with brand new discs. I looked it up online and it seems like a lot of people are dealing with the freezing issue. Go buy anything else, this product isn't worth the money.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Solid construction, but freezes during playback

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid construction, but has locked up and frozen on every UHD disc we've played. Not impressed since my Sony X700 in the other room has never locked up playing a UHD disc.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Disc playback

    Rated 1 out of 5 stars

    Had known issues

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to return again, this bluray player would freeze up when playing the second disc, I checked and it seemed to be an issue with this model

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not worth the price.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not worth the price. Ordered online, box was damaged & poorly packaged.Not enough worthwhile apps.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Didn't work for me

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a surge and loud glitch when playing regular hd DVDs. Took it back for a second one and I had the same issues. Picked up a Panasonic Ub820 and all is good.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KaseyM,

      Thank you for the review. We're sorry to hear what happened with your Blu-ray player. It is unfortunate that the unit had to be returned. Thank you for sharing your experience and we hope you will consider Sony again in a future purchase.

      -David Sony_US

  • Rated 5 out of 5 stars

    great player

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    have been very happy with this unit it does well streaming however i prefer disc

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Sony X800M2 4K UHD BLU-RAY

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed wifi for device and didn't have HDMI cord

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    4K is the way!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded my standard blu-ray with this player. Looks awesome on the 77" screen.

    I would recommend this to a friend
  • Cons mentioned:
    Streaming

    Rated 1 out of 5 stars

    Poor Player

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Freezes up while streaming Netflix and Amazon Prime. This appears to be a common issue from an internet search.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome dvd player

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great addition to our movie watching experience. We love that its wifi.

    I would recommend this to a friend
  • Cons mentioned:
    Streaming

    Rated 1 out of 5 stars

    Horrible for streaming

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There is no way to add any streaming apps. What a disappointment. The pre loaded prime app doesn’t even work.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Watch out!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Couldn’t get it to play SACD on my $4000 stereo. It only outputs DSD by USB, so you better have the right external DAC. It should use its internal DAC and have analog RCA out like Oppo. I even bout a new DAC and still couldn’t get DSD. I had to take it back.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Flaming Dumpster Fire...

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is pretty much how I would describe this store and it’s electronic customer experience. I didn’t buy this but a guy with the same name as me did. Forever more I get to look at all the crap he buys or looks at online with incessant nagging emails in my inbox. The best part; Best Buy does nothing to remove my email and I just keep on giving irrelevant reviews. They could improve their system by responding. Instead, their laziness results in childish consequences.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Issues along the way till broke

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had this device since 2019. Watched maybe 20 Blu-Rays on the unit. Used it for DLNA with plex most of the time. Went to watch a disc yesterday the unit wont eject and now the unit is freezing. When I first got the unit it froze once and I had it not eject once or twice but now nothing. Would not recommend for the price.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great video player

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The video image is extra sharp with both discs and streaming.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sony 4K HD Blu-Ray player

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Sony 4K Ultra HD Blu- Ray player. Great features!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    4k dvd

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great 4k blu-ray player movie quality is awesome i love it.

    I would recommend this to a friend
  • Cons mentioned:
    Display

    Rated 1 out of 5 stars

    player does not have any display

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i hate it no display you cant tell what it is doing , that kind of money and no display its cheap junk

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does what it says. Plays blu rays cds dvds and streams

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    It freezes. Usability is clunky.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It freezes. Play a movie for an hour and watch it freeze. It is not fun or easy to to get back to where you were in the movie either. Watching Atmos content is clunky on what you have to do.

    No, I would not recommend this to a friend