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Customer reviews

Rating 4.6 out of 5 stars with 3131 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

91%
would recommend
to a friend

Customers are saying

Customers find value in the UBP-X800M2 Blu-Ray Player's exceptional picture quality, 4K capabilities, Dolby Vision, and upscaling features, as well as its ease of use and reasonable price. However, some customers have expressed concerns regarding the player's reliability and limited streaming functionality. Additionally, some find the absence of a front display and the basic remote control to be drawbacks.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 16 Showing 301-320 of 3,131 reviews
  • Rated 5 out of 5 stars

    Awesome quality picture!

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This 4K Blu-ray player is fantastic! I bought it to go with my new 4K Vizio television. The quality and the clarity of the picture is amazing. I love that all I have to do to play a movie is insert the disc and press play. It turns on the player and the television system.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Mediocre Player

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Disk Player is okay. The setting screens seem ancient and this player froze up a lot when turning on. I had to unplug device to get going each time. Provides crisp video both in Dolby Vision and 4k UHD

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great option for disc playing

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great player for all your discs formats. Dual HDMI outs. Didn't know only three apps for streaming. Wish I had more choice there. I own a previous model which has more streaming options. Like that it has Bluetooth feature for headset pairing and late night watching.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very good player

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solidly built and attractive in your rack, this 4K Blu-Ray player handles disks that even other players won't read. Sound is strikingly clean from the pass-through 2nd HDMI output, while video is sharp and colorful from the primary. The only thing negative I can come up with is lack of streaming apps. Then again, I didn't get this to stream.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sony does it again !

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A requirement if you want to see what the new Ultra HD talk is all about. With a 4K TV, correct HDMI 2.1 cable and the Sony UBP-X800M2, I'm in heaven. If details and sound quality are important, this DVD player gets the job done !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    SONY quality at a Best Buy price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as advertised. SONY quality. With my 99 inch SONY 4K TV. The picture is movie theater quality. Upscaling is great benefit. Would buy again.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great as a starter 4K player.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall it’s been a great player! I love how you can connect to Bluetooth headphones. It’s a solid player for people getting into 4K players. The only negative is that it glitches here and there. I would have to restart the whole player. It’s happened rarely, but it is still a pain. Other than that, I enjoy the player very much.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent performance better than average remote

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The unit is much heavier than most blu-ray players and is is supposed to make for a more stable output from the laser module and it seems to work very well. There are multiple output ports including two for HDMI, one for video and audio and one for audio only. Current generation WiFi is supported and provides for enough bandwidth to stream 4K videos from Amazon. Be aware that the second HDMI output for audio only is to be used if you do not have a AV receiver that can process the full 4K stream from the player. Do not use this second HDMI output if you have a AV receiver that can process 4K video and audio as the Sony seems to overheat and have problems with video output when it has to support both HDMI ports. I have a Denon 4300H and it has no issues when processing the 4K output from the Sony UBP-X800M2 player using the single audio and video HDMI port. The remote is one of the better designed ones with a clean user interface and not crowded with superfluous buttons.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Best 4K UHD DVD Player !

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great DVD player! The easy setup, Quality of picture, make this a must have for 4K UHD Movies. Watch movies on it with a Sony A8H Oled TV, Sony HT-Z9F Sound Bar, SA-Z9R rear speakers and you will be amazed!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    4K Blu-ray player

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I enjoyed the ease of use The picture was great 4K and Blu-ray and regular DVD all played as I expected it would I would recommend this product to anyone

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sonytv, We are thrilled to hear that you’re having such a positive experience with the UBP-X800M2! It's wonderful to know that you found it easy to use and that the picture quality fulfill your expectations with stunning 4K, Blu-ray and regular DVD playback.

      Thanks for choosing Sony and for your recommendation, it truly means a lot to us!
      Best regards,
      Estefany Sony_US

  • Rated 4 out of 5 stars

    Great 4K player

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have the UBP-X800 and loved it so much I had to buy another for another room. Great picture on any disc. The audio is awesome. I have lots of SACD and DVD-A discs. This player will play most any disc except for HD DVD. I like the streaming options better on the older unit. If this had the same streaming options it would be 5 stars.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Blu-Ray Player for Multi-formats

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have this Blu Ray player in my living room but wanted it for my "den" to be able to play the many formatted CDs & DVDs I have! Rather than playing one format, it's able to read any CD/DVD i put in the machine! Excellent. Plus it's well built and I recommend highly.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JamesH,

      Thank you for the 5-star rating! We're glad to hear that you like the Blu-ray player. We appreciate the recommendation and thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Lot bang for buck

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its has big footprint and solid construction(QUIET), simple efficent remote, dolby vision with update. Only negative for me no optical to conect to intgratad amp but does have coax and hdmi audio out sounds great

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    New blue ray player

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well, no freezing, reading all the blue-rays/dvds I have. The only thing I do no like - manual switch - dolby vision on/off. Still happy with my purchase, heavy, feels like quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sergio,

      Thanks for sharing your review and experience with the 4K player. We're glad that you like the performance of the unit. Your feedback about the controls is also appreciated. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Great player!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great player, just what I was looking for. The picture on my LG OLED tv is awesome, and sound through my dolby atmos set up is equally as fantastic. Easy to set up and use. Played some audio CDs as well with no problems. Great picture, fantastic sound, easy to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great video player, sound, picture, easy to use, etc. I am very happy with this video player! Really enjoyed! I recommend!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    High tier 4K Sony player that has a lot of feature

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second Purchase of this model coz the first one lasted for almost a year was damage when our homes was hit by lightning strike a year ago.You better secure all your home streaming devices by connecting it to the uninterruptible power supply( UPS) coz it regulates any voltage irregularities created during lightning strike.This 4K Sony player is a one of the high tier on all other competitive brands, and it has a lot of features.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi kitkat123,

      Thank you so much for sharing your feedback with us.

      We are truly sorry to hear your first player was damaged due to a lightning strike at your home. We appreciate you choosing Sony again, and it means a lot to us knowing you consider the UBP-X800M2 among the top tier when compared to other brands. We're delighted that you’re enjoying its features.

      Your suggestion about using a UPS is excellent. A UPS can indeed help regulate voltage irregularities caused by lightning strikes or power fluctuations, and it’s a valuable tip for many users.

      Thank you once again for your trust in Sony and for taking the time to write a review.

      Best regards,

      Gus
      Sony Social Media Team Sony_US

  • Rated 5 out of 5 stars

    Get Hot Easley due to poor Ventilation.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a good player and is my second one. The first player I bought in 10/2020 started freezing up. My theory is because of the heat. Ventilation is very poor on these units and recommend that you put larger feet on the bottom to elevate it for better ventilation. Also, recommended that you do not use the rapid power-up setting to keep the unit off when not in use.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BenjaminG,

      Thank you for the purchase! We highly recommend putting the Blu-ray player in a open space for better ventilation. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Great Player!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent build quality & the sound is much better than I imagined. The video quality is awesome as well. I would highly recommend this product to and buyer

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JamesJ,

      Fantastic to hear! We put a lot into the UBP-X800M2 to ensure top-notch build quality, incredible sound, and awesome video. So glad you're loving it and you'd highly recommend it!
      Thanks for choosing Sony.
      Eliab. Sony_US

  • Rated 5 out of 5 stars

    One of my favorite technology purchases!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this new player! It is very easy to use. The picture is fantastic! I now refuse to buy anything but 4K Ultra HD movies. The sounds is better, the picture is better. The only problem with it is that I want to watch movies when I should be at work or working in the yard.

    I would recommend this to a friend