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Customer reviews

Rating 4.6 out of 5 stars with 3138 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers often highlight the outstanding picture quality, frequently praising its 4K capabilities, Dolby Vision support, and effective upscaling. They also appreciate its ease of use and good value. However, some customers express concerns regarding its reliability and the fact that it is not a streaming device. Other minor drawbacks include the absence of a display and its slightly larger size.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 20 Showing 381-400 of 3,138 reviews
  • Rated 5 out of 5 stars

    I’m enjoying it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solidly built component that plays the majority of dvd/cd formats. As noted by others, it would be nice to have a small digital screen while playing audio cds so you don’t need to turn on the tv. For me, I’m not sure the next level of players is worth the return on investment especially with this model being a third of the price. Not knocking the quality of other players only that Sony has this model at a fair price point for the options it comes with.

    I would recommend this to a friend
  • Pros mentioned:
    4k, Dolby vision

    Rated 5 out of 5 stars

    Good Stuff.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. Plays 4K, Blue-ray and some burned DVD's. That's all we've tried so far. Linked into our Sony Sound Bar and Sony OLED TV. HDMI link controls everything with one remote.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality, Upscaling

    Rated 5 out of 5 stars

    Awesome Player

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sturdy construction, quick loading,flawless playback. Even non 4K Blurays look amazing. Dual HDMI outputs can be useful. Entire setup took around 15 minutes.

    I would recommend this to a friend
  • Pros mentioned:
    Dolby vision, Picture quality

    Rated 3 out of 5 stars

    Sony 4K

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has great picture quality for a budget player! Dolby Vision is phenomenal! The biggest problem I have is that I can only play one 4K movie a day basically. The player gets over heated after 1 movie. When you finish a 4K movie and start another, the second film will only get about an hour in before the player gets too hot and stops playing. This is my second player and it does the same as the last one.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great quality 4K player

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like the great quality of this 4K player. The price and size are excellent. The video and audio are outstanding

    I would recommend this to a friend
  • Pros mentioned:
    4k, Picture quality

    Rated 5 out of 5 stars

    Lights , Camera & Action !

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent choice , the 4K format is awesome and set up with my new Sony Bravia OLED tv and sound bar makes it a theater quality experience .

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    4K Blu-ray player

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I enjoyed the ease of use The picture was great 4K and Blu-ray and regular DVD all played as I expected it would I would recommend this product to anyone

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sonytv, We are thrilled to hear that you’re having such a positive experience with the UBP-X800M2! It's wonderful to know that you found it easy to use and that the picture quality fulfill your expectations with stunning 4K, Blu-ray and regular DVD playback.

      Thanks for choosing Sony and for your recommendation, it truly means a lot to us!
      Best regards,
      Estefany Sony_US

  • Pros mentioned:
    Dolby vision, Picture quality

    Rated 5 out of 5 stars

    Excellent 4K Blu-Ray Player

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent 4K Blu-Ray player for the price. Picture quality is great. Be sure to pick up a high quality HDMI cable.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Reliability

    Rated 3 out of 5 stars

    Poor quality software continues from Sony

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picture and sound is great. I have two UBP-X800M2 and one UBP-X1000ES. Both UBP-X800M2 at times freezes playing UHD discs. Much more often than the UBP-X1000ES does. Sometimes the X800s power up with my Sony A95K TV and won’t display anything while the TV has no sound output! My opinion is Sony has very poor programming quality in many of their products!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Good quality blu-ray player, a couple limitations

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This player has many positive aspects. The picture quality is great, and it upscales to 4K really well. It can play pretty much any disc, including super-audio CDs. The sound quality is very good, and it feels like a solid build. What is somewhat annoying is that Dolby Vision is a manual setting, rather than being detected automatically. Other players do this, so Sony should be able to also. It would also have been better to have some front display, especially when playing audio discs. There is no way to get track information, for instance, without having the TV on to get that information displayed. Overall, this is a good quality player for the price.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Great player

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well made and it works well with all dvds, blueray, and 4K. Great picture quality.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Good player with fatal flaw (for me)

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I enjoyed this player at first. Great picture quality and user interface. But I quickly noticed that my audio was analog into my preamp. Apparently the auto handshake for Dolby Atmos, which I don't have, defaulted to using the player's decoder for Dolby TrueHD and DTS-HD. Now, which do I want decoding: my very expensive preamp or my $400 Blu-ray player? The only setting for the audio stream is auto or off (analog). You CANNOT set it to bitstream only (a very common feature on even first-gen Blu-ray players). So I returned this unit and got the Panasonic DP-UB820P and I can select bitstream-only independently for Dolby TrueHD and DTS-HD! tl;dr Returned as I could not force unit to bitstream only for audio. Irrelevant if you have Atmos.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Still a great player

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had the original X800 for years and never had any issues with it whatsoever. Never used it as a streaming player and don’t plan on using this one that way either so I won’t comment on that at all. As far as playing 4k , Blu-ray, or DVD discs, this thing is tops. Solid, heavy build, and great looks. Replaced my original in the main room with this and moved the original to the bedroom. Highly recommended.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great 4K player

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product so far, no issues. Really enjoyed watching my old Blu-Rays and just watched the 4K Ultra Edition of Star Wars Revenge of the Sith, and it was excellent.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello GerardoA,

      Thank you for choosing Sony!

      We're really glad to hear you're enjoying your UBP-X800M2 and that it's enhancing both your old Blu-rays and new 4K content like Star Wars: Revenge of the Sith. That's exactly what we love to hear! Thanks so much for sharing your positive experience.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great Blu-Ray player to watch Marvel movies

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture, sound, and color quality of this Blu-Ray player is amazing! I bought this Blu-Ray player so I could watch my Marvel movies in a high resolution without breaking the bank. I bought this player with the Sony -55" Class X80K Series LED 4K TV, and the Sony - HT-S400 2.1ch Soundbar with Subwoofer. I get all my Marvel movies on 4K Blu-Ray Disks. This setup will give you a fantastic, cinematic experience without breaking the bank.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Excellent Sony 4K Ultra HD Blu-ray DVD player.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We're so glad our Best Buy In Home Advisor recommended we upgrade our old Blu-ray player to this 4K Ultra HD Blu-ray player to match the new 4K HDR OLED TV we were also purchasing. It's apparent the mechanism is very high quality and, in combination with our new TV, the DVDs and Blu-ray DVDs in our existing library are upscaled and look so much better than before. We can't wait to see how the new 4K Ultra HD Blu-ray DVDs will look and sound through this new player.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Sony Blu Ray player

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We recently remodeled our living room and needed a new CD player. The Sony Blu Ray player is thin and fits perfectly in our media center. It is easy to use and provides quality sound.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great Player!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent build quality & the sound is much better than I imagined. The video quality is awesome as well. I would highly recommend this product to and buyer

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JamesJ,

      Fantastic to hear! We put a lot into the UBP-X800M2 to ensure top-notch build quality, incredible sound, and awesome video. So glad you're loving it and you'd highly recommend it!
      Thanks for choosing Sony.
      Eliab. Sony_US

  • Pros mentioned:
    Dolby vision, Picture quality

    Rated 5 out of 5 stars

    Checks all boxes for me

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great UHD Blu ray player. This was an upgrade for me from a player that didn’t support Dolby vision. The audio is great as well as up converting 1080 blu ray videos.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Perfext companion to my Sony OLED

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great integration with my sony oled tv. Very happy with the performance and ease of use. Sony quality as a really good black Friday price. One caveat is you need to manually enable the dolby vision settings when watching dv content. This could be a deal breaker for some. Just an observed annoyance.

    I would recommend this to a friend