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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 3138 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers often highlight the outstanding picture quality, frequently praising its 4K capabilities, Dolby Vision support, and effective upscaling. They also appreciate its ease of use and good value. However, some customers express concerns regarding its reliability and the fact that it is not a streaming device. Other minor drawbacks include the absence of a display and its slightly larger size.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 34 Showing 661-680 of 3,138 reviews
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Excellent Sony 4K Ultra Player

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Most of the time I watch dvds, but I bought this unit to watch a 4K ultra blu-ray disc and the results are very good. Video is great for an old movie. There are several settings to check for surround sound. My demo disc showed satisfactory and full surround sound for the unit. Also pleasantly surprised that it plays a region 2 disc. Remote commands very responsive too.

    I would recommend this to a friend
  • Cons mentioned:
    Reliability

    Rated 4 out of 5 stars

    Sony - UBP-X800M2 - Streaming 4K Ultra HD Hi-Res

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its good value but will freeze up if you don’t adjust the settings look it up on YouTube once you do that it works great…

    I would recommend this to a friend
  • Pros mentioned:
    4k, Ease of use

    Rated 5 out of 5 stars

    Top Notch Blueray

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Player is easy to setup and use. The 4K feature is truly awesome.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Very happy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old Samsung 4K was destroyed by power surge. I bought this Sony to replace it, and I'm much happier. The Sony has some heft to it, and looks nice in the rack. The old Samsung was cheap plastic with a curved front, and vibrated like a washing machine with an unbalanced load when certain discs were played. The Sony gives more information on the source formatting. In every way it is better, for about the same price.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    I want to love it...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picture is great, works great with my Sony TV...the reason I gave it 4 out of 5 starts is because you have to manually select Dolby Vision rather than the player auto detecting. This is the birst 4k player that I've had to tell the player whether to use HDR10 or Dolby Vision. When you buy players at this price point, you should not have to tell it how to function. I would not recommend due to this single issue; however, if your 4k TV doesn't have Dolby Vision, this would not affect you.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Gary214, thank you for taking the time to share your feedback about the player. We regret that some feature failed to meet your expectation. We will pass this to the proper team for the betterment of our product. Over all, thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Awesome Blu-Ray player. Love the Netflix access!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Blu-Ray player was simple to install. The image quality from it is fantastic!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Awesome product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantasy sounds that never leave you disappointed. If you’re in the market for a good quality soundbar, I highly recommend this one.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RickO, We're glad that you're enjoying your player. Thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Sony 4K good quality

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice 4K player for the money nice picture Easy to use get one

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    No automatic Dolby Vision

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice build. Good price. I would have given 5 stars if Sony would make "Dolby Vision' automatic.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony UBP-X800M2 4k Players

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I decided to go with this player as it also plays 4k bluy rays. I was very impressed with the easy of use, simple menu navigation and amazing 3D picture quality. The Sony UBP-X800M2 really does provide a better picture and better sound than the cheaper players. This player will help you get more performance and enjoyment from your discs, TV, and speakers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Companion for that new 4K HDR OLED TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Investing in a new large 4K HDR OLED or like TV? Then this is a great companion at a reasonable price to maximize that investment if you will be keeping your disk collection. I have been very pleased. I haven't used the streaming feature as I already had a Roku streaming device that I use.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    4K beauty

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Crystal clear, fast operating, extremely easy to understand

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Great Bluray player

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony makes a good product. Great picture, simple controls and easy set-up.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    A step up from x700

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I decided to return my x700 because it kept freezing. Since it was only 50 dollars more I decided to get this one. I am glad I did it is a big step up in terms of picture and sound quality I am amazed. I did not give this a 5 star because it still has an occasional freeze nothing like the x700 though

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Willie

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup, simple features quite useable, strong clarity

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Simply the best

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with my purchase excellent picture ease of set up. I would highly recommend this product.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ETD22,

      You made the right choice! We're thrilled that you are enjoying the picture quality and user-friendly functions of the 4K player. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Awesome player

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture, easy to install and use. Never overheats like my lg 4k player.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Nice 4K Blu-ray player!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this particular Blu-ray player after doing some research on 4K players. For the money this Sony 4K player is very good, nice pic & sound and quick startup. It’s also built very sturdy compared to my other all region Sony player!! It’s hooked up to my Samsung 75” tv and looks great, even though the tv is not 4K (that’s my next purchase). Highly recommend this Sony Blu-ray player!!!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Best 4K player

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 4K Sony player is awesome. The picture is absolutely amazing and clear.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Todd. We're glad to hear that you're enjoying your 4K Sony player and find the picture quality amazing and clear!. Sony products often offer exceptional image quality, and it sounds like your experience aligns with that reputation. Thanks for choosing Sony!. -Milton Sony_US

  • Cons mentioned:
    Reliability

    Rated 3 out of 5 stars

    Sony - UBP-X800M2 - Streaming 4K Ultra HD Hi-Res A

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good 4K unit however started to freeze functions frequently forcing me to unplug it to reboot. All my audio/video are attached to a Home Entertainment system including power management hence is a hassle to unplug any units. I like this Sony 4k model's features and performance I use my system every day and for long hours. Fortunately this happened during the extremely short time of the Store's Returns policy of 15 days !!! too short for those who don't use frequently like I do. I like to believe I just got a faulty unit so I returned. BestBuy replaced with a similar unit and I bought a 2 years Service Plan for the piece of mind. Best Buy didn't have in stock and I had to wait for the replacement shipped from California. My advice on electronics if you are a frequent user, use them as much you can within a Return or Warranty period, buy a Service Plan if the product is worth it. Have a back up unit to use if your main unit is on service or shipment of replacement. Sometimes electronic equipment need a break up time just like a brand new vehicle.

    I would recommend this to a friend