Customer Ratings & Reviews
- Model:
- WF1000XM3/S
- SKU:
- 6359821
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.2 out of 5 stars
- Connectivity
Rating 4.1 out of 5 stars
Customers are saying
Customers frequently mention the excellent sound quality and great battery life of the WF-1000XM3 True Wireless Noise Cancelling In-Ear Headphones. Many also appreciate the comfortable fit and effective Active Noise Cancellation. However, some customers have concerns about the fit, connection stability, and water resistance, and a few would prefer a higher maximum volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Solid buds
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love them, totally worth the money if you are willing to invest that much. I used them at construction sites for over 6 months I've dropped them so many times, they've gotten wet, landed in tons of dirt and dust but they still work good as new! :)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Samplifyer, We're glad to hear that you love the industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thanks for sharing this feedback. Jay
- Pros mentioned:Sound quality
Noise Cancelling At It's Best
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The perfect noise cancelling earphones for workouts and work-at-home. When the pandemic started and work-at-home became the new norm, these ear phones were life saviors. The blocking of outside noise and ability to chat on calls or listen to music, is a big necessity nowadays.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Darla, That's awesome! We are thrilled to hear about your excellent experience with your new WF-1000XM3 headphones. It is nice that you are enjoying the noise canceling feature and overall sound quality. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thank you so much for choosing Sony! -Jess
- Pros mentioned:Sound quality
My favorite pair of headphones
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones. Use them whenever I can. Not a huge fan of all the craziness in the app but once you get it all sorted the way that works for you, these things are hard to beat. Definitely my favorite pair of headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AJaj, Awesome! We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thanks for choosing Sony! Erin
- Pros mentioned:Sound quality
Great sound!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like these, they sound great, battery life isn't bad, and the selective levels of noise cancelling is very convenient. The only caveat might be there it is easy to accidentally bump the earbuds when brushing back hair or hitting your ear, the touch sensitive surface is...well..pretty sensitive.
I would recommend this to a friend - Pros mentioned:Sound quality
Love the sony products, always
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I always want to having a sony wireless ear bug, but just in time during the holiday season, so I got it anyway As you know that sony's quality was no doubt in my mind, I'm enjoyed since I have it , love all the options and features, thanks sony
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nocommet,
You made the right choice! We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
It’s ok
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Better than IQbuds, wished it had gps on it..and a carrying case with a hook so we can travel with it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello, Qualityvsquality! Thanks for the review! We will surely take note of your feedback and use it to improve our products and services. Thank you for choosing Sony! - Romeo
- Pros mentioned:Sound quality
Big sound
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound. Only issue I have is sometimes the calls sound like your under water.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cburg,
Thank you for sharing your thoughts and experience using your new Sony WF-1000XM3. We are glad you like the sound quality of our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. We appreciate your feedback regarding the call quality of this WF-1000XM3.
We've released a firmware update to improve phone call quality for your WF-1000XM3 headphones. Please make sure that your headphones are running on the latest firmware version. The software includes key features, applications, bug fixes, and feature improvements. For instructions, please check the link here: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm3/downloads
Thanks for sharing your feedback and for choosing Sony! -Jess
- Pros mentioned:Sound quality
Amazing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These noise cancelling in headphones are amazing. I'm a combat veteran and used them for 4th of July for the fireworks that were not part of an actual show and they worked amazing. I could not hear anything. My family had to shake me to get my attention so they could even talk to me.
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome! We are glad that you like the noise canceling feature of your Sony wireless headphones, Hawk83. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The noise-canceling technology in the WF-1000XM3 is the most advanced ever in truly wireless headphones, with our HD Noise-Canceling Processor QN1e. And, with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience wherever you go. Thank you for choosing Sony! -Vincent
- Pros mentioned:Sound quality
Very good mac
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is very good, noice cancellation works wonders and the sound quality is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JDul, Thank you for this amazing review! We're glad to hear you're enjoying the sound quality and noise cancellation of your WF-1000XM3. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thanks for choosing Sony! -Jess
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The my fit well once you pick the right tips. The noise cancellation worked really well for any outside noise. The audio transparency also works great for hearing things around you when you need to be aware and still want to listen to music. The charging case charges fast and isn’t too big.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Matt, we're glad you like our product. For the noise canceling function to be fully effective, select the earbuds that fit your ears the best, and wear the headset correctly. SONY provides different sizes of earbuds to obtain the best fit and prevent the headsets from falling out. The earbud will be easier to slide deep into your ear if you pull up on the top of the ear lightly while twisting the headset. ~Earl
- Pros mentioned:Sound quality
Almost Perfect
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound and great noise cancelling. Battery doesn't last long with ANC on.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ironman, Thank you for the positive review! Good to know you like the excellent sound and great noise cancelation of these headphones. We appreciate your feedback about the ANC. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. If you haven’t already, download the Sony - Headphones Connect APP. This will give you the ability to use our ASC( Adaptive Sound Control) feature, so you can customize the noise canceling feature based on your activity. There is also an equalizer to fine tune your music. And, with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Up to you!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I definitely prefer the over the ears then just earbuds if anything get the beats
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MrDuendi, thank you for your 4-star rating. You'll definitely like these earbuds too. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thanks for choosing Sony! Erin
- Pros mentioned:Sound quality
No hear here
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Can't really give a good or bad review since it turned out that I misunderstood the way they worked. I just wanted to use them as stand alone noise-cancelling ear plugs, but they don't function without being linked to a phone. I returned them and got a full refund.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Phoneyphone, We're sorry to hear that the Sony WF-1000XM3 is not the noise canceling earbuds that you've been looking for. Unfortunately, these headphones always have to be connected to an audio source for the noise canceling to function. However, you can use Noise Canceling without playing any audio as long as it is connected to your Bluetooth device. REF: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm3/articles/00183907
I hope you consider our Sony products in the future. Thank you for sharing your feedback. -Sam
- Pros mentioned:Sound quality
Great quality
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones sound amazing they just hurt my ear canal after long extensive use
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Fabian, That's great! Good to know you like the excellent sound quality of your headphones. We appreciate your feedback about the fit. We recommend changing the earbuds to another size to comfortably and snugly fit your left and right ears. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. If you haven’t already, download the Sony - Headphones Connect APP. This will give you the ability to use our ASC( Adaptive Sound Control) feature, so you can customize the noise canceling feature based on your activity. There is also an equalizer to fine tune your music. And, with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones but the noise cancellation is the best like over the ear headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Corp, We are glad that you like the noise canceling feature of your new Sony headphones. To get the most out of your WF-1000XM3, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Thank you for choosing Sony! -Vincent
- Pros mentioned:Sound quality
Nice
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Once you get a good fit in your ears the noise canceling is very good. Battery percentage from the App is not very reliable, 30% in the case may fail to recharge buds. If you use these in a windy area the wind noise is very annoying even in noise canceling mode!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JackS,
Thank you for sharing your thoughts and experience using your new Sony WF-1000XM3. We're glad to hear you're enjoying the sound quality and noise canceling feature of the unit. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. If you feel annoyed or uncomfortable with White noise or Wind noise, please change [NC/Ambient] mode to [OFF].
• For available operating time of the unit, the usage hours may be different depending on the settings and conditions of use (ref: https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002289868.html).
Thanks for sharing your feedback and for choosing Sony! -Jess
- Pros mentioned:Sound quality
Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great music quality great noise cancelling for earbuds that is. Pretty short battery life though.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, Blade!
Awesome! We’re glad you like the product. Thank you for choosing Sony.
~Earl
- Pros mentioned:Sound quality
Good purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Clear, crisp sound. I would definitely recommend purchase of these headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi there, Great! You definitely made the right choice! We are glad to hear you are enjoying the excellent sound quality of our industry-leading, noise-canceling Truly Wireless headphones. We appreciate the recommendation. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thanks for choosing Sony! -Jess
- Pros mentioned:Sound qualityCons mentioned:Fit
Bad fit.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Like the AirPods Pro I wanted to like these. Sound was great for music. During phone calls it would often beep like it was dropping connection for a second before reconnecting. Also, I could not achieve a good in ear fit regardless of the tip used and they would fall out.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Team,
Please advise on how to reply to this 2-Star Review.
image.png
Username: USMC2311
Link: https://www.bestbuy.com/site/sony-wf-1000xm3-true-wireless-noise-cancelling-in-ear-headphones-black/6359820.p?skuId=6359820
Actual post:
Bad fit.
Like the AirPods Pro I wanted to like these. Sound was great for music. During phone calls it would often beep like it was dropping connection for a second before reconnecting. Also, I could not achieve a good in ear fit regardless of the tip used and they would fall out.
Below is our suggested response.
Hi, USMC2311, We are sorry to hear about your experience with your in-ear wireless headphones. Please make sure the firmware of your headphones is updated to isolate the call quality issue. The software includes key features, applications, bug fixes, and feature improvements. Sony provides different sizes of earbuds to obtain the best fit and prevent the headsets from falling out. You may select the earbuds that fit your ears the best and wear the headset correctly. The earbud will be easier to slide deep into your ear if you pull up on the top of the ear lightly while twisting the headset: https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002392265.html.
If you are still having the same issue, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy website Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
- Pros mentioned:Sound quality
Great sound
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a bit annoying to have to deal with an app for them but the sound quality is great
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dave, We are happy that you like the sound quality of the Sony WF1000XM3 noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Headphones Connect app is a utility app that helps you to quickly connect compatible Bluetooth® headphones to your smartphone and unlocks some features and functions. We value your input and appreciate your feedback. Thank you for choosing Sony! -Vincent