Customer Ratings & Reviews
- Model:
- WF1000XM5/S
- SKU:
- 12140295
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers love the exceptional sound quality, outstanding battery life, and comfortable fit of the product, often highlighting its clear sound with booming bass, effective active noise cancellation, and lightweight design. However, some customers have experienced frustrating initial connectivity issues. Additionally, a few find the product a bit pricey, the touch controls overly sensitive, and note a lack of volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
A worthy improvement over the XM4s!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wow. These are just incredible. Sony did it and improved upon the XM4s. Off the bat, the comfort of these are noticeable. They are lighter and fit better within your ear. Then the sound. I still have my XM4s, so I've switched between these XM5s and XM4s mid track and there is a noticeable difference in sound quality. The ANC is much improved as well. I haven't taken them on a plane ride yet, but using them around the office and around my home, I can tell you that they have also improved upon their ANC technology. I use them with an Android phone for LDAC, but also have an iPad, and these seamlessly work with both for multipoint connection. Plus there are a bunch of new features that these have, that XM4s do not, mainly it the touch controls. These are feature rich and are more refined. I was hesitant to purchase these, as my XM4s worked perfectly fine. They were relatively new as well, since I had a bad pair of XM4s with defective batteries. Thankfully Sony had replaced the XM4s with a brand new pair last year, even though the warranty expired. If anything that motivated me more to upgrade since Sony righted their wrong and stood behind their product. That's excellent customer service. So if your questioning upgrading to these, from XM4s, I am confident that you will not regret it!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi OO7Prototype,
You made the right choice upgrading to the Sony WF1000XM5! We're glad that you are enjoying the comfort, fit, weight, sound quality, noise canceling function, multipoint connection, and touch controls of the headphones.
It's also great to hear that you were assisted professionally regarding your experience with the WF1000XM4.
The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for trusting and choosing Sony!
-Ralph
- Pros mentioned:Comfort, Fit, Sound quality
Best Earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are by far the best earbuds. Great sound, comfortable fit, and they stay in your ear while being active.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ZachOnABoat!
Thank you for your kind words about the WF-1000XM5 earbuds! It brings us great joy to hear that you appreciate their exceptional sound quality and comfortable fit. We’re also glad to know that they stay securely in your ears during your activities.
Thanks for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Comfort, Fit, Sound quality
A big step from the XM4s
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have the sony 1000XM4s and loved everything about them. The 1000XM5s improve on everything that the 4s offered. The smaller size and shape help them fit much more comfortably for long music sessions, and the sound quality and noise canceling are amazing. I would recommend these to anyone that is thinking about giving them a shot.
I would recommend this to a friendBrand response from SonyListens
Posted .Hey BradH,
Thank you very much for your awesome review and for upgrading to the WF-1000XM5. We are extremely pleased it suits your needs and expectations.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music.
Thank you so much for being a Sony WF-1000XM4 & WF-1000XM5 owner, and for commending Sony!
- Romeo
- Pros mentioned:Battery life, Fit, Sound quality
Sony WF1000XM5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.impressive sound quality, good noise cancellation, and overall performance, comfortable fit and long battery life,. The touch controls and adaptive sound control also add to the convenience and customization options. Overall, the Sony WF-1000XM5 it”s a good choice for high-quality true wireless earbuds with advanced features.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarioG,
Fabulous! Thank you very much for sharing your awesome experience with your WF-1000XM5. We are truly delighted to know that you are satisfied with its amazing quality, great features, and superb performance. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you so much for your purchase and for choosing Sony!
- Romeo
- Pros mentioned:Comfort, Sound quality
Can't go wrong with sony ear buds
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony earbuds sounds great love how they sounds fits great in my ears an there not heavy really did feel them in your ear but you feel them after 3hrs of wearing them i like that it comes with a app for your phone so you adjust the settings. To make them sound better i have them over a year an there still sound great would buy them again
I would recommend this to a friendBrand response from SonyListens
Posted .Hi John,
That's wonderful feedback! We're so glad you are still enjoying the excellent sound quality and comfortable fit of your WF-1000XM5 earbuds, even after a year. We appreciate you using the app to fine-tune your experience.
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Comfort, Sound quality
Would recommend!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought thses after my pixel buds batteries stopped holding a charge (in their defense I had them 5 years), but I wanted a better fit and sound. The foam on the Sony buds provides a much more comfortable and secure fit with my ear piercings. The sound is also phenomenal!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Michaela,
Thank you for choosing Sony!
We’re honored to hear that the WF-1000XM5 earbuds have delivered both a comfortable, secure fit and exceptional sound quality for you. The foam tips are engineered to provide a tailored fit that accommodates various ear shapes and accessories, such as piercings, while enhancing noise isolation. It’s rewarding to know that these features have contributed to a superior listening experience.
Best regards,
-Fred
- Pros mentioned:Battery life, Sound quality
You truly get what you pay for.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These earbuds are a game changer. they have excellent sound quality, ANC, and battery life. I'm a huge Samsung fan and have had galaxy buds for the past 10 years and have never had a pair of buds that had such good call quality. the only con that I have for them is that they don't have an ambient sound booster, but besides that, id pick these all day.
I would recommend this to a friend - Pros mentioned:Comfort, Sound qualityCons mentioned:Volume
Better then galaxy buds 2
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Way more comfortable doesnt fall out much. And music is nice to kisten to. Wish it was a bit louder
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Xboxseries,
We greatly appreciate your 5-star review of the WF-1000XM5 earbuds! It's fantastic to hear that you're experiencing way more comfort and that they don't fall out much, which is a significant improvement we aimed for with this model. We're also delighted that you find the sound quality great!
We understand your desire for them to be "a bit louder." While we design our products to deliver optimal sound quality at safe listening levels, you can often adjust the volume directly on your connected device. Additionally, the Sony Sound Connect app offers an equalizer feature that allows you to customize the sound to your preferences, potentially giving you that extra boost you're looking for.
Thank you for choosing Sony. Have a great day!
DiegoV
- Pros mentioned:Comfort, Sound quality
Sony makes my favorite earbuds
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had their previous generation and love these. Great audio quality. Fast connectivity to different devices. The carrying case for this one is smaller than what I'm used to making me kinda scared of losing it. The case has an interesting gritty texture but overall great audio and great call quality. Fits very comfortable in my ears.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Habiy!
We are thrilled to hear how much you are enjoying the WF-1000XM5 earbuds and that they are a great upgrade from your previous pair! Thank you so much for sharing your detailed feedback.
We certainly understand your feeling about the case size, especially when comparing it to an older model. We designed it to be more compact for easier, everyday pocket-ability, but your point about feeling nervous about losing it is absolutely noted.
Thank you so much for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Fit, Sound quality
Best earbuds by Sony so far!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These Sony earbuds are the best!! Not only do they get me through workouts and daily tasks without any issues, they get me through workouts without any extra stress about them wanting to fall out of my ear! I would highly recommend these earbuds for anyone who’s always on the go and is constantly filled with the urge to listen to music, especially if you enjoy great sound quality and overall great build quality!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Andym,
Thanks for your enthusiastic review of the WF-1000XM5 earbuds! We're absolutely thrilled to hear that they are the "best" earbuds for you.
It's fantastic to know that they're a reliable companion for your workouts and daily tasks, and that you can enjoy your music without any stress about them falling out.
We also appreciate you highlighting the great sound and build quality—Your recommendation means a great deal to us, and we're so glad we can provide a premium listening experience for someone who is always on the go!
Thanks for choosing Sony!
Sincerely,
Jenn | Sony Social Media Team.
- Pros mentioned:Battery life, Fit, Sound quality
Extremely quick and easy to use!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After using them for a couple of months, i xan safely say that these are my favorite pair of earbuds. The battery lasts a long time, the sound clarity is awesome, they fit nice in my ears, and they connect to my phone extremely quickly. I dotn have any negative thoughts on these earbuds.
I would recommend this to a friendBrand response from SonyListens
Posted .Fantastic, Aidenn! We are truly happy to learn about your satisfaction with the amazing sound quality, long-lasting battery life, ease of use, superb Bluetooth connectivity, and very comfortable fit design of your WF-1000XM5. Thank you so much for the perfect star review and for choosing Sony! - Romeo
- Pros mentioned:Comfort, Sound quality
Best overall wireless earbuds
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Improved from previous model with richer sound quality, comfort and better anc. Audio quality more detailed and dynamic than before.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gerson,
You made the right choice upgrading to the WF1000XM5! We're glad that you like the sound quality and noise canceling function of the headphones. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Fit, Sound quality
Sony WF-1000XM5
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is perfect. The size of headphones even with the case is not big. But because of the shape of the headphones and the way they are positioned in the case, they are difficult to take out and they can slip out of your hands.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Paul,
Thank you for your honest feedback! It is great to hear that the sound quality of the WF-1000XM5 is perfect and that you appreciate the compact size.
We appreciate you pointing out that the shape and positioning in the case make them a bit tricky to remove. This insight is extremely helpful.
Thank you for becoming a Sony customer!
Warm regards,
Estefany
- Pros mentioned:Fit, Sound quality
Good sound odd settings
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Recently switched from Jabra (loved most of their products) because BB doesn't carry them anymore. They fit well, have good sound but there are a few odd settings and non customizable button kayouts that would help me.enjoy this product better. Would love Jabra back but for now these will do.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JoshW,
We're pleased to learn that you’re enjoying the fit and sound quality of your Sony earbuds. Thank you for sharing your 4-star rating—it means a lot. We appreciate your feedback on the button layout and settings, and will make sure it reaches our team. One of the standout features of your Sony WF1000XM5 earbuds is their advanced noise-cancelling technology, which helps create an immersive listening experience wherever you go.
Thank you for choosing Sony—wishing you a fantastic day!
DiegoV.
- Pros mentioned:Sound quality
The one and only headphones you’ll ever need
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As a firm AirPods user since 2016. I’ve had every gen and the pros as well. I made the switch to Sony very reluctantly but my little brother recommended them after I lost my AirPods. So I gave them a chance and WOW! They are truly amazing headphones. The ANC and Passthrough is phenomenal. Along with the customs sound profile they create for spatial and surround sounds I crazy. These will easily blow every other in ear headphones out of the water!! I will never be going back to apple for headphones. 10/10! Treat yourself and get these headphones. Your ears will thank you! It’s truly like youre hearing everything for the first time again. The rich quality and deep base is insane!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SaudF, Fantastic! We're thrilled to hear that you love the amazing sound quality and the impressive noise cancellation of your WH-1000XM5. We hope you enjoy the WF-1000XM5, not only as noise canceling music listening devices, but as communication tools. Thank you for choosing Sony! -Jess
- Pros mentioned:Bass, Sound quality
Wow....
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Coming from the Apple ecosystem i though Airpods pros were the best one could get. After using these for a month or so i still am amazed by the effectiveness of the active noise cancellation. Sound quality is incredible, bass is there, mids are there and highs are there. These are very impressive earbuds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sams, nice! we're glad you like the sound quality of our product! The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Great sound
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The ease of use is really good, they are comfortable, and sound great. The different size buds are good but sometimes cause interference when useing them. Its a static type of sound when chewing or working that happens if the wrong size is on. Which can be annoying. Never had that issue with the beats. But over all sound quality is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tony, we're glad you like the comfort and sound quality of our product. We understand that you're experiencing interference in the form of a static sound when using the WF1000XM5 headphones, particularly when chewing or working, which may be related to the fit of the earbuds. If the sound is distorted or you hear noise, place the headphones in the charging case, close the lid, wait for about 10 seconds, and then wear them again. Also, try restarting the connected device. Ensure that the earbud tips are firmly and completely attached to the earbuds. Use the Sony | Headphones Connect app to measure the air-tightness of the earbud tips and find the optimal size for your ears. If the issue persists, initialize the unit by following this link:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783925.html
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Thanks for choosing Sony.
~Earl
- Pros mentioned:Bass, Sound quality
Sony X Earbuds: A Dream for Audiophiles
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As a devoted music lover and sound-adjusting audiophile, the Sony X earbuds are everything I could ask for. The sound quality is incredibly rich, with deep bass, clear mids, and sparkling highs that bring every track to life. But what truly sets them apart is the customizable EQ and sound immersion controls—perfect for tailoring the audio experience to your exact preferences. Whether it’s losing myself in a symphony, hip hop, gospel or fine-tuning the EQ for an acoustic set, these earbuds deliver unmatched precision and depth. Sony has crafted an audiophile’s dream with these earbuds, blending top-tier sound with effortless control.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NakeshiaRenee, Fantastic! Thank you for sharing your outstanding experience with the WF-1000XM5 earbuds. We are delighted to know that you are thoroughly impressed with their remarkable performance. We truly appreciate your perfect five-star review and your choice of Sony! - Romeo
- Pros mentioned:Comfort, Sound quality
Great product!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So, I purchased these because my son has the previous generation and raved on them. I had previously shied way from “truly wireless” because they honestly are a bit less convenient. I liked how my B&W’s can just hang around my neck when not in use. However, I started to get tired of them feeling sticky in my neck during workouts, so I got their truly wireless ones and was disappointed in that older songs sounded amazing but newer ones could sound bass heavy. So I tried these Sony’s. They are top notch. Although they don’t have they amazing soundstage older songs had with the B&Ws, they do sound fantastic and neutral and not “bass enhanced.” The app is handy, the noise cancellation works very very well, way better than the B&Ws, they are very comfy overall and the bud tips seems to be a type of memory foam, only in the shape of your typical silicon tips. Excellent product. I still switch back to my B&Ws that can hang around my neck in situations where I may want to do that, because taking the buds out of your ears and putting them in a case all the time isn’t as convenient, but I will what’s wear these to the gym, etc.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi INGG, Thank you so much for taking the time to leave us a wonderful review of your new Sony WF1000XM5! We're thrilled to hear you like the amazing and well-balanced sound quality, excellent app, great noise cancellation, and comfortable fit of your new Sony true wireless noise cancelling earbuds. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam
- Pros mentioned:Bass, Sound quality
Sound quality and connection issues
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is excellent but only thing is that the automatic switching of devices can be overwhelming. Headphone app to modify the settings of the earphone is terrible, sometimes the headphone app selects your PC/laptop as default even if we try switching to mobile it would automatically force switch to laptop and it is irritating. The app is terrible so much so that any fine morning you go out and connect your earphones it will just simply won't work. My best advice is don't install the app and use it manually or switch between devices manually because trust me you are going to get mental peace. The sound is of excellent quality and bass, treble and voices are superb.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Krishna,
Thank you for your time writing this review. While we are glad you like the sound quality, bass, treble and clear voice of your WF1000XM5, we're sorry to hear some issues that you are experiencing with automatic switching of devices and the Sony Headphone|Connect app. Allow us to help and do the best possible for you.
For optimum performance, ensure that the software of the headphones is updated as it includes key features, applications, bug fixes, and feature improvements.
To know more about the Multipoint connection, please refer to these links:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1001106283.html?utm_source=glean
https://www.sony.com/electronics/support/articles/00249936?utm_source=glean
May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.