Customer Ratings & Reviews
- Model:
- WF1000XM5/S
- SKU:
- 12140295
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers love the exceptional sound quality, outstanding battery life, and comfortable fit of the product, often highlighting its clear sound with booming bass, effective active noise cancellation, and lightweight design. However, some customers have experienced frustrating initial connectivity issues. Additionally, a few find the product a bit pricey, the touch controls overly sensitive, and note a lack of volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Sound quality
Great!…as wireless earbuds go.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My favorite ever earbuds were Sony’s “Extra Bass” MDR-XB55AP wired earbuds; relatively inexpensive, great sound, and comfortable. But when Sony recently sunsetted that model, I got a pair of these X5 Wireless earbuds to replace them. In general they are what I expected; good sound, good noise cancelling, and enough battery for about 2 days of all day use without charging. I really appreciated the app’s “fit test” feature to help you find the right size tips to get the best noise cancelling. While I still wish I could just get another pair of the really great wired buds sony used to sell, after using these daily for about a month I don’t regret buying them and overall they are definately the best pair of *wireless* earbuds I’ve ever used.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MrBear,
Thanks for commenting! We are truly happy to hear your satisfaction with the amazing sound quality, exceptional noise canceling feature, very comfortable fit design, and long-lasting battery life of your WF-1000XM5. We greatly appreciate your great feedback with our MDR-XB55AP. For the WF-1000XM5, these headphones feature cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for your purchase and for trusting Sony!
- Romeo
- Pros mentioned:ComfortCons mentioned:Touch controls
Good but some downsides
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable and they remain in my ears which can be hard to find. They work really well and I like the ability to customize the touch controls. I have three complaints though. First, the touch controls are way too sensitive. It’s very easy to accidentally turn off and on the noise cancellation. When my hair is wet, I can’t wear them since it just constantly pushes the buttons. Second, the noise cancellation is not great. There’s not a huge difference between when it is on and off. Third, the automatic “smart” noise cancellation that tries to recognize when you would want it on or off is backwards. It always turns off the noise cancellation when I’m in a noisy area, which is exactly when I need the noise cancellation more.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MonicaW, thanks for choosing and purchasing our product. We're glad you are enjoying it. We're sorry to hear that you have issues with your Sony unit. For the touch sensor, you can change the function assigned to the touch sensors on the left and right headset units using the “Sony | Headphones Connect” app. Please follow this link for more details:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781367.html?search=sensor
If the noise canceling effects are not sufficient, please isolate the issue by following this link:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780044.html?search=noise%20canceling
You can also adjust the noise canceling function by behavior recognition (Adaptive Sound Control) using the Headphone Connect app.
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thanks for choosing Sony. ~Earl
- Pros mentioned:Comfort, Sound quality
Great sound but with faults
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These sound great generally and are comfy but I’ve had issues with one or the other buds not charging fully. Thankfully it seems a software update has fixed it. The app is awful and the tips get so dirty easily even with clean ears. I think for the price, I’d buy something else. I’ve had better overall experience with AirPods Pro than these ones.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Krystal, Thanks for the feedback. We're sorry to hear about the issue regarding the charging, but we're glad that the firmware update fixed it. We also apologize if you're not fond of the app. Rest assure this will be looked into for improvements. Regards and thanks for choosing Sony. -Craig
- Pros mentioned:Fit, Sound quality
Excellent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these as my workout earbuds after considering a few options. The sound quality is excellent and noise cancelling is competitive with my Sony XM4 over ear headphones. Ambient noise detection is a bit odd, picking up a lot of weight room noises that probably aren’t that useful. My biggest concern was that they would fall out mid-lift, but that has not been a problem yet!
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your thorough feedback on the WF-1000XM5, CPreview. We're delighted to hear that you’re enjoying the excellent sound quality and competitive noise cancellation, especially compared to your Sony XM4 over-ear headphones. It's also great to know the earbuds are providing a secure fit during your workouts.
Regarding your experience with ambient noise detection: this feature is designed to allow important environmental sounds through for safety and situational awareness, especially during activities like workouts. Depending on your surroundings, some gym noises may be emphasized more than expected. You can customize the level of ambient sound and adjust adaptive features in the Sony Headphones Connect app, which might help tailor the experience to your preference. Your observation is valuable, and we’ll share it with our development team for future improvements.
If you have further questions or need assistance adjusting the settings, our support team is always here to help. Thank you for choosing Sony!
Best regards,
Gus
Sony Social Media Team
- Pros mentioned:Battery life, Sound quality
Good headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are fabulous I work in the Landscaping and there's a lot of noise with the machines and I just put them on and it's like silence they work really well the battery is good and overall there are sweat resistance I had never had a problem and I swear a lot and they still work great product I will recommend for any that works in loud environments they will work
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you so much for taking the time to share your experience, Carlosmandujano. We're thrilled to hear that the WF-1000XM5 earbuds are making a real difference for you, especially in such a challenging, noisy environment like landscaping. It's fantastic to know that the noise cancellation technology helps bring you silence even with heavy machinery around.
We really appreciate your feedback on battery life and sweat resistance. We designed the WF-1000XM5 with durability in mind, so it’s great to hear they’re holding up well for you even with frequent use and in tough conditions. Your recommendation means a lot, and we’re glad the earbuds meet your needs in loud environments.
Thanks again for your support and choosing Sony!
Best regards,
Gus
Sony Social Media Team
- Pros mentioned:Battery life, Comfort, Sound quality
Best Quality for your Money!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable. Quick and easy to set up. Compared to the last iteration, the noise cancelling seems to have tighten up a bit. Not by much but enough to notice within an earplug environment. Each bud will last you 8hrs each. Would recommend if you're looking to upgrade.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi somchay1851,
You made the right choice upgrading to the Sony WF-1000XM5! We're thrilled that you like the comfort, noise canceling function, and battery life of the headphones. It's also great that you had an easy time setting it up. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Sound quality
Music Enjoyers dream earbuds
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've logged over 2000 hours using various Sony headphones, including the XM4 Earbuds (WF) and Headphones (WH). To date, I've encountered zero major issues, making me a devoted Sony audio user. Without hesitation, I wholeheartedly recommend the Sony WF-1000XM5 earbuds to anyone who appreciates top-notch sound quality and best-in-class noise canceling. These earbuds have become my daily companions at work, providing an immersive audio experience that elevates my day. The batteries consistently last throughout my work hours, from 7:30 to 3:30, and often beyond if I take them out for lunch. The seamless integration of exceptional sound quality and reliable noise canceling makes the WF-1000XM5 a standout choice in the audio landscape. If you're seeking earbuds that deliver on both fronts, Sony's WF-1000XM5 is a stellar and worthwhile investment.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Garrett,
Thanks for commenting! We truly appreciate your great feedback with your WF-1000XM4 & WH-1000XM4. Also, we are very happy to know about your satisfaction with the amazing sound quality, long-lasting battery life, exceptional noise canceling feature, and superb performance of your WF-1000XM5.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for recommending our WF-1000XM5 and for trusting Sony!
- Romeo
- Pros mentioned:Battery life, Fit, Sound quality
Perfect upgrade to the XM3s
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These buds are smaller, have more battery life, and sound better than their previous models. The sleek grey color is a great look too. I've never had a problem with them feeling loose or about to fall out and the app has plenty of customization options.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chris, nice! We're glad you are enjoying your new earbuds! The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! ~Earl
- Pros mentioned:Battery life, Sound quality
Awesome charge and sound profile.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stellar battery life and great audio control and noise cancelling. Use these at work and had to work a 20 hour shift. Earbuds shockingly made it through 14 hours straight of use. Best earbuds I've owned for on-the-go.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AdamH,
We are thrilled to hear that your WF-1000XM5 earbuds powered through such a long shift with you! It is great to know that the battery life and noise cancelling are meeting your needs for on-the-go professional use.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Sound qualityCons mentioned:Connectivity
Amazing sound, audio cuts out a lot
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love the way these sound, they sound better than the nothing ears and my airpods pro 2 by a significant amount. The big problem with these are that they cut out badly, if I move around with them in my ears they start cutting ou sometimes losing audio for a few seconds at a time. This issue happens when they're connected to my apple watch, apple tv, MacBook and iphone. I go for a walk or really exercise with these because they cut out so badly. I understand that I can't adjust the ldac with iphone but this is ruining my experience with these. I also have it set to prioritize Bluetooth connection over sound quality on the app.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Thank you for your incredibly detailed and honest feedback, EastonP.
We are absolutely thrilled to hear that the WF-1000XM5 earbuds are providing a sound experience that significantly surpasses both your Nothing and AirPods Pro 2—that's a wonderful compliment to our audio engineering team!
We are sincerely sorry, however, that the severe audio cutting out is ruining your experience, especially during movement and exercise. We understand how frustrating it must be to have such incredible audio quality interrupted by connectivity issues across all your Apple devices.
You are correct that the setting to "prioritize Bluetooth connection over sound quality" should mitigate these issues, and the fact that it isn't suggests there may be a specific issue with the Bluetooth signal or a configuration that needs adjustment. Since the problem persists across multiple source devices, we want to help you troubleshoot and resolve this promptly.
We would like our technical support team to investigate this issue further, as it is crucial that you can rely on them for uninterrupted listening, especially while walking or exercising. They can walk you through some advanced steps, such as resetting the earbuds or checking for specific firmware updates, that often resolve chronic dropout problems.
Please connect with our dedicated support team using the link below:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thank you again for choosing the WF-1000XM5. We are committed to ensuring you get the seamless, high-quality audio experience you deserve.
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Battery life, Fit, Sound quality
Poor design, fit, and battery life
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had high hopes for this purchase, but the earbuds failed in multiple areas, so they were returned. I currently own wired Bose noise cancelling earbuds and wife has Apple Air Pods 2, so I have good reference points. Positives: Good, not great ANC, but this could be due to fit. From a few technical reviews, Apple Air Pods 2 (10 dB ANC reduction), Sony & Bose QC II (~ 30 dB ANC reduction) at 1000 Hz and below (e.g., airplane engine drone). Bad: (1) The main body of the earbud is mounted above the ear canal (see the stock pictures) without support below the ear canal. Talking or chewing causes the earbuds to loosen, sometimes fall out, and affects ANC quality. (2) I have been professionally fitted for earplugs and know the size of my ear canals. Most earbuds fit out of the box (average size). I had to use the super small (SS) plugs to get a reasonable fit without being uncomfortable and ear canal hurting after 15 minutes. (3) Fully charged the battery lasted 4 hours and 22 minutes on a cross country flight with ANC turned on. The literature says 6 hours max (ANC) and 7 hours (w/o ANC). (4) I have Apple products. Sony uses USB-C but does not provide the charging cable. I purchased Bose QC II earbuds for the flight home, A huge improvement compared to the new Sony earbuds. Bose's ANC was slightly better, they stayed in place even while eating, were comfortable, and lasted 5 hours 45 minutes (ANC on) before receiving a low battery alert. Bose's technical specification is a 6 hour battery life.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi KevinR, Thanks for sharing your experience with the new Sony XM5 Wireless earbuds. We're sad to hear that you are not satisfied with the new model, which made you return it. We understand that finding the perfect size earbuds can vary from person to person. At Sony, we are always looking to improve our product quality and features. We have noted your input about the size and will be sure to forward this feedback to the appropriate department. For the battery life, the available usage hours may be different depending on the settings of various functions and conditions of use. Again, we appreciate all your inputs and these will surely help in future productions. Thanks and regards, -Craig
- Pros mentioned:Sound qualityCons mentioned:Connectivity
Amazing sound but weird fit
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ive used many earphones and they defintely sound the best but the way it fits into my ear feels weird. And the connectivity has a lot of drop outs during crowded areas.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello HuyN,
Thank you for considering Sony products.
We sincerely apologize that, despite the exceptional sound quality of the WF-1000XM5 earbuds, you are experiencing issues with fit and connectivity reliability in crowded areas. We truly appreciate your feedback and understand how frustrating inconsistent connectivity and discomfort can be, especially when you depend on seamless audio performance.
Regarding Fit: We understand that ear shape and comfort preferences are very personal. The WF-1000XM5 comes with unique noise-isolating ear tips in three sizes (S, M, L). We recommend trying each size to find the best fit, as ensuring a proper seal can greatly enhance both comfort and stability.
For Connectivity Dropouts, please follow these steps:
Firmware Update to Version 6.1.0: Installing the latest software can improve performance and functionality. You can find detailed update instructions here:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/software/00296561
Reset the earbuds: This clears temporary issues without deleting pairing information. Instructions are available here:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783924.html
Initialize (Factory Reset): If issues persist, perform a full factory reset. Please note this will erase all pairing data. Detailed instructions can be found here:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783925.html
We want to get this resolved for you! If the problem continues, the best next step is to contact our dedicated support team for advanced troubleshooting.
You'll find all the necessary contact options and resources at this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Best regards,
-Fred
- Pros mentioned:Battery life, Sound quality
Great earphones with minor issues.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Some of the best earphones I have ever had, I will say it is only worth it if the AirPods Pro are not on sale, definitely worth the extra 50$ if you can afford it. One gripe I have is the ear pieces were quite painful, and they ripped after just two weeks, but there are great replacements on Amazon pretty cheap. It will take some time to get used to if you are used to only silicone tips. The sound quality on these is absolutely insane. They have what feels like a very large soundstage, and a 5 point equalizer to make the sound profile you desire. The bass can get very heavy if you set them up for that, and the highs can get very high. These look nice, have good battery life, a decent app, and insane sound quality. Big bonus, they can be connected to two audio sources at one time, that paired with good ambient audio creates a great earphone for office use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jason, thanks for choosing and purchasing our product. We're glad you like the sound quality of the WF1000XM5. We're sorry to hear that you have an issue with your Sony unit. Please check this link to isolate the issue:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783400.html?search=hurt
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! ~Earl
- Pros mentioned:Comfort, Sound quality
YURR
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They are a really good pair of ear buds I have found that they only last like 2 days on a full charge with the case but overall they are amazing I use them for work as a welder and the noise cancellation completely block out all the grinding noise so if your looking for a comfortable pair of earbuds that have amazing noise cancellation this would be the best pair to get
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Alexis,
We're honored to hear that you’re enjoying the exceptional noise cancellation and comfortable fit, especially as you use them in such a demanding environment. It’s great to know they help block out grinding noise during your work as a welder.
We appreciate your feedback on the battery life as well. The WF-1000XM5 is designed to provide up to 8 hours of playback per charge, with an additional 16 hours from the charging case, for a total of around 24 hours. Actual performance can vary depending on usage and settings. Your input helps us as we strive to deliver the best possible experience.
Thank you for choosing Sony, and we hope you continue to enjoy your earbuds at work and beyond!
Best regards,
-Fred
- Pros mentioned:Sound qualityCons mentioned:Connectivity
Okay option..
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Been using them for awhile, they sound good compared to other buds only down side I'd say is the bulkiness of them also they started to give me problems connecting properly I should say they do connect but I hear nothing come out of them at first I thought it could be my phone (pixel 7 pro) but I recently changed to a Samsung s22 and it has the same issue at times where I have to place it in the case for them to work (sometimes it takes several times) don't know if it was caused my an update I know they didn't use to have that problem at first. I'd say they're a good option if you plan to use them for awhile then just upgrade to the newer ones (that's what I did upgraded from the xm4s)
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Grimmzh, Thank you for the feedback on your experience with your WF1000XM5. While we're glad you like the great sound quality, we regret to hear about the connectivity issues you've experienced with these earbuds. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience. If you were able to connect them to your phone, but there is no sound coming out of the earbuds, please follow the troubleshooting steps on this link:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780030.html
At Sony, we are always looking to improve our product quality and features. We have noted your input about the bulkiness and will be sure to forward this feedback to the appropriate department.
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
- Pros mentioned:Bass, Comfort, Sound quality
Great sound!!! Mics could use a software update
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These buds have amazing sound quality with deep bass I love these! On my calls, some people say I sound muffled, but I can hear them clearly. Nonetheless, I love them and they are comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CreoleQueen, we're glad you love the sound quality of our product. We're sorry to hear that you have an issue with phone calls of your Sony unit. Please isolate the issue by following this link:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779964.html?search=call
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! ~Earl
- Pros mentioned:Comfort, Sound quality
Comfortable and Great Sound Quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise cancellation, deep base and amazing sound quality. Very comfortable in my ears normally don't like in-ear but these are pretty comfy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello SR375,
Thank you for choosing Sony!
We couldn't be happier to hear that your WF1000XM5 earbuds provide excellent noise cancellation, deep bass, and impressive sound quality. It’s especially rewarding to know they offer comfort despite your usual preference against in-ear styles. Your feedback truly encourages us.
Best regards,
-Fred
- Pros mentioned:Bass, Battery life, Sound quality
Samsung buds & sony wf-1000xm5 comparison.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Compared to buds pro 2 both sound great but buds go little loud and the sony wf-1000xm5 have great base at low volume and seem to last longer then my bud pros but im looking to compare them to the apple pro earbuds and Google earbuds when ever i get the chance to get them but the sony wf-1000xm5 are alright if you have the cash for them but the Samsung buds are over all best on price and im always worried i will losee them so i keep my earbuds pro with me at work and sony ones at home or in my car
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Andy,
Thanks for commenting. We are happy to learn about your satisfaction with the amazing bass sound and quality of your WF-1000XM5 compared to your another headphones. We greatly appreciate your feedback with the price of these headphones. If there's anything we can do to help or you may need an information/technical assistance with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you very much for your purchase and for choosing Sony!
- Romeo
- Pros mentioned:ComfortCons mentioned:Touch controls
They’re ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Although they are highly advanced when it comes to sound technology, smart technology for detecting whether you need ambient sound on or off, they don’t really give you much options for mapping out touch preferences. It’s frustrating when I mostly use my right headphone, but the controls that I use the most are on the left or vice versa. On the plus side, definitely much more comfortable than the Beats earbuds I owned. The foam-like texture of yhe earbud cover took me off guard and I’m curious about needing to purchase future replacements should the foam be mishandled by accident. It’s quite sensitive.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SuraSauce,
Thanks for sharing your honest review. We're happy that you like most of the features of your WF-1000XM5 earbud headphones. We have also noted your feedback about remapping the touch control configurations, particularly with the touch sensors on the left beyond the default options.
Be sure to review this help guide link resource, as it tells you some available operations to perform on the left and right headset units: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781367.html
You can change the function assigned to the touch sensors on the left and right headset units using the “Sony | Headphones Connect” app. For example, you can change the music playback function which is assigned to the touch sensor on the right headset unit at the time of purchase to the touch sensor on the left headset unit. Quick Access can also be used on the headset unit with the touch sensor that has the noise canceling function and Ambient Sound Mode switching function assigned. In the factory settings, this function is assigned to the left unit.
If you need more information or technical assistance with your product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We appreciate you and thanks for sharing your feedback!
Regards,
Jess
- Pros mentioned:Comfort, Sound quality
Fantastic Earbuds
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Garait pair of earbuds. It offers top-tier ANC, rich sound, and a comfortable fit in a smaller design. The best all-around premium earbuds, though a high price may give pause. Ideal for those who value sound and noise cancellation over cost.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello TP32,
Thank you for choosing Sony!
It brings us great joy to hear that you’re enjoying the WF-1000XM5—the top-tier ANC, rich sound, comfortable fit, and smaller design all standing out for you. We appreciate your thoughtful note on the premium price and are glad they deliver the all-around performance you value.
Best regards,
-Fred