Customer Ratings & Reviews
- Model:
- WF1000XM5/S
- SKU:
- 12140295
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers love the exceptional sound quality, outstanding battery life, and comfortable fit of the product, often highlighting its clear sound with booming bass, effective active noise cancellation, and lightweight design. However, some customers have experienced frustrating initial connectivity issues. Additionally, a few find the product a bit pricey, the touch controls overly sensitive, and note a lack of volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
THIS IS THE ONE TO GET
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the ear pain from the last series is gone, the sound blocking is ridiculously good. you can clear away so much noise you wonder if it.s safe! but that’s what ambient mode is for—at the touch of a button;) buy with confidence!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi mynameisclarence, we're glad you are enjoying your new earbuds! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! ~Earl
- Pros mentioned:Comfort, Sound quality
The Best in ear headphones out!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best in ear headphones! Fits perfectly in my ear. Sounds like over the ear headphones. Noise canceling is excellent.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the high praise, JonG!
We’re so glad the WF-1000XM5 are the best in-ear headphones you've used. It’s great to hear they fit perfectly and provide that "over-ear" sound quality along with excellent noise cancellation.
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Battery life, Comfort, Sound quality
Comfortable & Great Sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely comfortable, connecting devices is very easy every time. Holds a great charge and sound is unbelievable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Cableguy,
That's perfect! We ar truly happy that you are pleased with the sound quality, comfortable design and how easily our WF1000XM5 to connect to your devices. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Worth the purchase
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After reading the review and doing some research , I was waiting for a price drop when I was offered an irresistible offer on Amazon for $229. Seeking a price match, I contacted Best Buy's customer service via chat. The customer service was gracious and pleasant and promptly validated my claim and offered me the product at the same price. After picking up my product and opening to use it, I was horrified to see a used Sony wf-1000xm4 earbuds (along with earwax) in the case. This was a first for me, and understandably, I felt nervous. However, I promptly returned to the store and explained the situation to customer care, who agreed to resolve the matter without any hesitation. I received a replacement product, no questions asked. Having now used the product, I can confidently say that it is worth the price. If you're a music enthusiast, you're in for a treat because the sound quality of these earphones is exceptional. You can hear instruments in a song which you neve heard before! While I would have given a five-star rating, the misadventure and anxiety caused by this purchase deducts a star. Nonetheless, the excellent customer service and the quality of the product ultimately make it a worthwhile investment. I would highly recommend that you open and check the product to save yourself some hassle of running to the store, unless you thrive you anxiety.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Louis, thanks for choosing and purchasing our product. We're sorry to hear about your experience. Enjoy your new earbuds. Cheers! ~Earl
- Pros mentioned:Bass, Battery life, Sound quality
Best soundingn earpods
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound and love the bass. Battery last for more than 30 hours. Sleek case and love the matte finish on the case. Would recommend 10/10
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sumanth,
Amazing! We're glad that you are enjoying the sound quality, battery life, and charging case of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Best Ear Buds Yet
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality from such a compact product. At first i was unsure about wireless ear buds. However after the first use, im glad i made the investment. I use these for XC mountain bike training and they feel super secure even after multiple hours of strenuous riding. The sound is crisp and clear and the option for ambient sound is really neat. You can literally talk and have a conversation without removing the buds and then when done switch back to true noise cancelling and continue jamming out.
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for the perfect star review, Glenn!
We are truly delighted to hear your satisfaction with the amazing sound quality, very comfortable fit design, adaptive sound control feature, and superb performance of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you so much for this awesome feedback and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Noise blocking is superior
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise blocking is great. They rarely drop signal in one ear, but they do every so often, which is not optimal.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi P4tner,
We are excited to hear that you’re enjoying the industry-leading noise cancellation on your WF1000XM5 headphones!
Regarding the occasional signal drop, we recommend using the Sony Sound Connect app to elevate your experience to the next level. Within the app, you can toggle the "Service Link" settings or prioritize "Stable Connection" to ensure your audio stays seamless. Plus, you’ll gain access to incredible features like the built-in equalizer and personalized sound profiles to tailor the audio exactly to your liking.
We really appreciate you being part of the Sony family!
Regards,
Dominick
- Pros mentioned:Bass, Sound quality
Get them!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound, easy connectivity, and the bass is what I was looking for in this price range. I did swap out the earbud tips as the stock ones didn't give me that seal that foam tips tend to have. Battery lasts a long time and the noise cancelling is great. Definitely recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tigershark, Thanks for sharing your experience. We're glad to hear you're enjoying the Sony XM5 earbuds, especially the sound quality, bass, and nose cancellation. Swapping out the ear tips for better fit is a great way to enhance comfort and performance. Thank you for choosing and recommending Sony! Enjoy! -Maria
- Pros mentioned:Battery life, Sound quality
Great Buds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the sound in these. they have a very long 8+ hours between the case and buds of play time. The noise cancelling is good with the bypass setting allowing room noise in easily
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Dwayne,
Thanks for your fantastic review! We're truly heartened to hear you love the sound of the WF-1000XM5 earbuds.
It's great to know that you're enjoying the excellent battery life and that our industry-leading noise canceling and Ambient Sound Mode are enhancing your experience!
Thanks for choosing Sony!
Sincerely,
Jenn | Sony Social Media Team.
- Pros mentioned:Battery life, Sound quality
Sony makes a hit
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazingly well done. I’ve compared a lot of high end buds and these are my favorite. Best noise cancelling. Work in a loud shop and they protect me hearing well. Sounds quality is superb with excellent bass! Stays connected over 50’ away. Battery last most the day continually but charge in the case over break.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KayS, Thank you very much for your enthusiastic review! We're thrilled to hear that you are enjoying your new Sony XM5 earbuds, particularly their noise-cancelling capabilities, exceptional sound quality, and impressive battery life. We appreciate your choice of Sony! Enjoy your experience! -Maria
- Pros mentioned:Fit, Sound quality
Love them
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality and great fit. Love how easy it is to pair my device.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, AmyM!
We are so happy to hear that your WF-1000XM5 earbuds are delivering the great sound quality and comfortable fit we strive for. It’s also wonderful to know that the pairing process is quick and easy for you!
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Comfort, Sound quality
JUST BUY THEM~!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have used google pixel buds since gen1 and I was recommended these ear buds by a local rep in the store and all i have to say is wow. they are amazing, comfortable and amazing sounding. the best feature about them is you can customize the sound to your liking which is a huge plus!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NicholasE, That's great! We're delighted to hear that you had such a positive experience with the WF-1000XM5 earbuds! Good to know you like the comfortable fit, amazing sound quality, and the option to customize the sound to your liking. Thanks for choosing Sony! -Sam
- Pros mentioned:Battery life, Sound quality
I think this is my second pair! (Not a bad review)
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this ones after I gave the XM4 to my brother and they still work! I've never complaint about Sony product, great sound, battery life and connectivity
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EdgarP,
We're so glad to hear that. Thank you for your fantastic 5-star rating and for sharing your experience upgrading to your Sony WF1000XM5 earbuds. It's wonderful to know that your previous XM4s are still going strong with your brother, and that you've never had a complaint about Sony products. The sound quality, battery life, and seamless connectivity of your new Sony earbuds are truly designed for lasting enjoyment and effortless listening.
Thank you for choosing Sony. We hope your day is as reliable and vibrant as your music experience!
DiegoV.
- Pros mentioned:Comfort, Sound quality
Top notch noise canceling
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are some of the most comfortable earbuds I have ever used. Noise cancellation is top notch. I also own the Bose Quiet Comfort Ultra earbuds. There are pros and cons to both, but I have to give the edge to Sony. These are the best ear buds I have ever owned.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarkM, Thanks for sharing your review of the WF-1000XM5 earbuds. We’re delighted to hear they’re the most comfortable earbuds you’ve ever used and that the noise cancellation is top-notch! It’s fantastic to know they’ve edged out your other earbuds for you, earning the title of your best earbuds ever. We truly appreciate your feedback and thanks for choosing Sony! -Jess
- Pros mentioned:Comfort, Sound quality
Best Earbuds I have ever owned
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These have been amazing. From Set Up to continuous wear. Comfort in ear and Sound Quality has surpassed my expectations. Due to sensory issue I look for high quality Noise cancelling and this went above and beyond.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello HowardH,
Thank you so much for sharing your experience with the WF1000XM5! We're delighted to hear that the setup, comfort, and sound quality have exceeded your expectations. It's especially rewarding to know that our industry-leading noise cancelling has made such a positive difference for you. Your feedback inspires us to keep delivering the best in audio technology. Thanks for choosing Sony!
Best regards,
-Fred
- Pros mentioned:Sound qualityCons mentioned:Connectivity
Not great for apple products IMO
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is great, ease of use not so much. Also although they would stay in my ear even when sweating it felt like they would fall out any moment maybe due to the way the earphones go upside down. Maybe because i am biased to using AirPods for years now but just the connectivity with an iPhone for me it was a hassle. Sound quality and customizability was there though.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi OscarR, we're sorry to hear you've had a less-than-ideal experience with the ease of use and fit of your WF-1000XM5 earbuds. We understand that a comfortable and secure fit along with seamless connectivity, are crucial for an enjoyable listening experience.
We recommend trying the different sizes of earbud tips that came with your WF-1000XM5s. Experimenting with these can often significantly improve both the fit and the perceived stability of the earbuds, even when active.
Should you continue to experience any difficulties with connectivity or fit, or need further assistance, please don't hesitate to contact our technical support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thank you for being a valued Sony customer and for your feedback.
Best regards,
Estefany
- Pros mentioned:Comfort, Sound quality
Sony Earbuds - a worthy investment.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was looking for something better than Apple earbuds, and these received the best reviews on various websites. Compared to Apple Airbuds Pro, the Sony earbuds sound much better, with deeper, richer sound. They are very comfortable for longer wear, and excellent for long, hands-free calls. My one complaint - it took me a while to notice the small R and L on each earbud, Overall, they are consistent with the top reviews and a great choice if you're looking to upgrade
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnthonyS, Amazing! You've definitely made a great choice! We are so happy to know about your satisfaction with the exceptional sound & call quality, very comfortable fit design, and long-lasting battery life of your WF-1000XM5 compared to another brand. We greatly appreciate your input with the design of the earbuds. Thank you very much for the perfect star rating and for choosing Sony! - Romeo
- Pros mentioned:Battery life, Fit, Sound quality
Pricey but worth it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice fit, I like the overall design and battery life. The noise cancelling is also very efffective.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ItzelA,
That's awesome! We're glad that you can listen to your favorite music comfortably. We're happy that you appreciate the battery life as well as the noise canceling capability of our WF1000XM5. Thank you for choosing Sony! - Marco
- Pros mentioned:Battery life, Sound quality
Awesome headphones.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have used them for almost a year. They have been great with good battery life and sound. I got tired of my kids iPad devices connecting to my apple headphones. This do not have that problem.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JamieS,
Thank you for choosing Sony!
We're delighted to learn that you have been enjoying our WF1000XM5 earbuds for nearly a year and that you're pleased with their battery life and sound quality. It’s wonderful to hear that our headphones have successfully addressed the connectivity issues you faced with your kids' devices. Thank you for your support, and we hope you continue to enjoy using them!
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Worth it if you can afford it.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality and noise cancellation are great. Much nicer, lighter, and more comfortable than the third generation ones I had previously though I loved those too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gama,
It's fantastic to hear you're enjoying the WF-1000XM5 earbuds! We're glad they're a great upgrade from your previous pair and that you appreciate the improved comfort and lighter design, along with the excellent sound quality and noise cancellation. We truly appreciate your loyalty and feedback.
Thanks for choosing Sony.
Best regards,
Eliab