Customer Ratings & Reviews
- Model:
- WF1000XM5/S
- SKU:
- 12140295
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers love the exceptional sound quality, outstanding battery life, and comfortable fit of the product, often highlighting its clear sound with booming bass, effective active noise cancellation, and lightweight design. However, some customers have experienced frustrating initial connectivity issues. Additionally, a few find the product a bit pricey, the touch controls overly sensitive, and note a lack of volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Fit, Sound quality
As advertised, worth it for the sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Glad that these were on sale. Sounds as good as advertised and reviewed. Fits well in ear for at least running, long distance as well. The earbud tips are ok, AZLA earbud tips works very well with these earbuds.
I would recommend this to a friend - Pros mentioned:Comfort, Fit, Sound quality
Expensive But Great Quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wear them for school and work so they get plenty of use. These have a great fit, great sound, and surprisingly comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jamal, it's very good to hear that you are enjoying the sound quality of our product. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Good not perfect
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The earbuds have good anc and sound quality but they fall out of my ear easily.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your review, ChatW! We are delighted to hear you're enjoying the excellent ANC and sound quality of your WF-1000XM5 earbuds. We're sorry to hear, however, that they fall out of your ear easily. We understand how important a secure and comfortable fit is for an optimal listening experience.
To help with this, we've included a variety of ear tip sizes in the box. We recommend experimenting with the different sizes to find the best possible fit for your ears. You can also try twisting the earbuds gently into place after inserting them to ensure a snug fit.
We appreciate you sharing your valuable feedback with us and will be sure to pass your comments on to our development team. Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team.
- Pros mentioned:Battery life, Sound quality
Awesome earbuds!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After weeks of use I can say I firmly enjoy these earbuds. Has a heavy equipment operator they are perfect with noise cancelling setting and have great audio while lasting just long enough for a full days work. The only complaint i could say is they would be a little more comfy if they were just a tad lighter. Overall great product.
I would recommend this to a friend - Pros mentioned:Battery life, Sound quality
I hear great sound!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In a nut shell, there great! Sound is hiw you want it. Battery life is great! I think the only problem for certain people might be the ear buds. Not everyone will like how they fit. But if you get used to them then i think most will like them.
I would recommend this to a friend - Pros mentioned:Fit, Sound quality
Sony earbuds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.5 stars for these ear buds. The sound quality is amazing and they stay in place when working out.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Elizabeth,
We are very glad to hear that your new WF1000XM5 are delivering amazing sound quality while providing a secure fit during your workouts! It is wonderful to know they are staying perfectly in place while you move. This model is designed to impress with our Integrated Processor V2, which unlocks the full potential of our HD Noise Canceling Processor QN2e for unprecedented noise cancellation, and the Dynamic Driver X specially designed for wide frequency reproduction and clear vocals.
Thank you for choosing Sony!
Regards,
Dominick
- Pros mentioned:Sound qualityCons mentioned:Connectivity
Flawed but wonderful
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fit and sound for these are great, and both the buds and case are very attractive. I do find they have some weird connectivity issues. For example sometimes only one bud turns on when I take them both out of the case. And I found switching these between my phone and computer frustrating, often resulting in no sound. But I'd still probably buy them again.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mandi, nice! We're glad you like the fit and sound quality of our product. We understand your feedback regarding the Bluetooth connectivity of your Sony unit. Please isolate the issue by following this link:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780030.html
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Thanks for choosing Sony. ~Earl
- Pros mentioned:Fit, Sound quality
Amazing in Every Way!
|Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] I’ve always struggled to find earbuds that stay in my ear. Sony’s WF1000XM5 have, by far, been the best set of earbuds I have ever tried. While wearing them in bed, I had fallen asleep with them in by accident and in the morning when I woke up they were still in my ear! I’ve never had that luxury before. Best part was they weren’t even close to falling out. That paired with the amazing noise canceling and superb sound quality, they have easily beaten any earbuds I’ve tried!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Th3Gubbins,
You made the right choice! We're glad that you like the fit, noise canceling function, and sound quality of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Sound quality
Good earbuds
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound quality and they last a good amount of time without being charged. I use them everyday and may charge my case weekly.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ClintonG,
Thank you for choosing Sony!
We couldn't be happier to hear that the WF1000XM5 earbuds provide you with excellent sound quality and long-lasting battery life. It's wonderful to know they support your daily routine so well. Thank you for sharing your experience and for making them a part of your everyday life!
Best regards,
-Fred
- Pros mentioned:Sound quality
Worth it!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great earbuds! Phenomenal sound quality. Really glad I purchased these. The noise cancellation is really good. Love these for the gym and even travel. I have used airpods for years and I wasn't sure at first about switching but these are really good quality
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, Nunzy!
We are so happy to hear that you are loving your new WF-1000XM5! It’s wonderful to know that the switch from your long-time earbuds was worth it and that the phenomenal sound and noise cancellation are making your gym sessions and travel even better.
Thank you for choosing Sony and for sharing your experience!
Best regards,
Gus,
Sony Social Media Team
- Pros mentioned:Sound quality
Good Product Held Back By the Eartips
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.-I dont think these are an upgrade from the Sony XM4 earbuds. They are significantly smaller than the XM4s which makes them more comfortable but the fit is actually significantly worse. The eartips are very thin and do not hold a seal which ruins the ANC and lead to me adjusting them much more which eventually made them uncomfortable. -The sound is good but no upgrade from the XM4 and falls behind the Bose QC Ultra earbuds. The EQ is very powerful and really lets you tune the sound to your preferences. -The connectivity is good but doesnt compete with the range and signal strength of the Jabra Elite 10 earbuds, plus the multi point connection often messes up and switches devices even if you are playing noise from the original device, very annoying. -The phone call quality is very strong and handles outside noise during calls very well. Significantly better than the Bose QC earbuds, Samsung Buds2 Pro and Jabra Elite 10. The Jabra Elite 10 being the second best for phone calls. -I would say maybe try these if the XM4s were too big and plan on returning them if the eartips dont work with your ears.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi dhays, thanks for choosing and purchasing our product. We appreciate your detailed review of the WF1000XM5. We're sorry to hear that you have an issue with the ear tips of your Sony unit unit The function that determines the optimal earbud tips for you measures the air-tightness of the earbud tips and determines whether or not the headset units are being worn in your ears correctly. Select a size that fits comfortably. Please check this link for more details:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783400.html
You can also follow this link when wearing the unit:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html?search=wearing
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! ~Earl
- Pros mentioned:Fit, Sound quality
Walk, Talk, and Chew Gum
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These earbuds work well. The sound is clear, and have various sizes of rubber covers that fit the ear. At first i had trouble getting them to stay in my ears. After changing the rubber piece, I got a better fit. I can walk, talk, and listen to music throughout the day without issue. Not sure these would work for rigorous activities, but they're perfect for ordinary, daily activities.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AmyH, We're thrilled to hear that you're enjoying your WF1000XM5. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Each Generation Gets Better!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Better than the Predecessors. I have had the prior generation from Sony, going back to 2020, and this one is their best one. Battery life has improved significantly. Roughly 8 hours on ambient and another 8 to 12 with a case recharge. Faster recharged and i get let less complaints of static feedback. I only wear Sony. Sound quality is like wearing an audiophile set of cans.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tony, we're glad you are enjoying your new headphones! Thanks for choosing Sony! ~Earl
- Pros mentioned:Fit, Sound quality
Disappointed in the connection and sound
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've owned both the XM3 and the XM4; I am a total Sony headphone advocate but I really did not enjoy the XM5 and am returning it. The XM4s were quite a bit louder and the connection on them seemed better. The XM5s cut out on me far more frequently than the previous version and while the size and fit are much better, I decided that these aren't worth keeping for $300. Maybe around the holidays it'll get closer to $200 and it might be worth it; but when the AirPods Pro 2 can be picked up for $100 less, I really can't justify the price of these buds. At least the AP2s are louder, not to mention they have extra features if you're an iPhone user. In comparison, the Beat Fit Pro, which I purchased refurbished for around $100 is close enough in sound quality and noise cancelation that it was a far better buy for me. Android users, your use by vary but this is the first time one of the flagship Sony headphones have made me go... "meh"
No, I would not recommend this to a friend - Pros mentioned:Battery life
Extremely reliable
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't usually write product reviews, but I am truly impressed with my earbuds. I use them for 6-8 hours every day, and the battery life continues to amaze me. I work outdoors in all kinds of weather, and they have never let me down.The most remarkable experience was during a tornado that knocked down hundreds of trees. At 11:30 at night, I was called out to shut off a natural gas well that had been hit by a tree. I climbed over what felt like a hundred trees in the dark, battling heavy rain and branches. It took nearly an hour to complete what would normally be a five-minute walk.During my trek back, a branch knocked out my right earbud. I searched for it with a flashlight for ten minutes before giving up. Two weeks later, while clearing debris, a coworker found the earbud on the ground. I was astonished. I put it back in the case, doubting it would charge or work. An hour later, it was back to a full charge and playing music perfectly.My coworker was so impressed he bought a pair the next day.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nello, Thanks for the 5-star rating! We're glad you are impressed with the earbuds. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
Love these . Loyal xm series customer for years
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very amazing sound, very immersive with low bass, the highs are crisp, and the mids do not disappoint. I had the xm4s for years and multiple pairs. I originally thought they couldn’t upgrade much sound wise but man, I was wrong
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BraydenP!
Thank you for sharing your thoughts! It is fantastic to know you’re enjoying the sound quality of the WF-1000XM5.
These earbuds feature advanced noise cancellation, clear and detailed audio and a lightweight, comfortable design for long listening sessions.
We appreciate you choosing Sony!
Best regards,
Estefany
- Pros mentioned:Battery life, Sound quality
Best earbuds I've owned yet!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When it comes to buds (and headphones) Sony has surpassed the competition. Sound quality is awesome, and battery life is great!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JENNIFERC,
Thanks for reaching out! We are thrilled to hear you're enjoying the WF-1000XM5.
We designed them to deliver premium sound and a reliable battery life, so it's great to know they're working out for you.
Thank you for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Fit, Sound quality
Amazing sound
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality. They fit my ears and don’t fall out like my AirPod pros did. These definitely are way better all the way around
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Heidi,
We're thrilled that you're loving the amazing sound quality and secure fit of your WF-1000XM5 earbuds. It's fantastic to know they are a perfect fit for you and are hitting the mark for you.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Comfort, Sound quality
Very good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it Very light and nice Sound is great Good quality and very confortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jorge,
That's great! We're glad to hear that you like the quality and comfortable design of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
- Pros mentioned:Battery life, Sound quality
Great battery and sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Using the right settings, these earbuds last approximately 9 hours on a full charge. Sound quality is as expected from a high-end Sony earbuds. Would recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your positive experience with the WF-1000XM5, MJJ1! We’re delighted to hear that you’re enjoying their long battery life and high-quality sound. Achieving up to 9 hours of listening time with the right settings truly helps maximize convenience for all-day use.
We also appreciate your recommendation and want to highlight that, in addition to impressive battery performance and premium audio quality, the WF-1000XM5 offers other standout features: industry-leading noise cancellation, adaptive sound control, seamless Bluetooth connectivity, and a lightweight, ergonomic design for added comfort. Staying up to date with the latest firmware can further enhance your listening experience and ensure the best performance with your favorite music apps.
Thank you again for choosing Sony! Your feedback motivates us to keep delivering products that exceed expectations.
Best regards,
Gus
Sony Social Media Team