Customer Ratings & Reviews

That's wonderful, RicardoM! We're glad that you are impressed with the new Sony XM5 Wireless earbuds. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Craig

Hi CharlesS,

We're pleased to learn that you're enjoying the deep, rich sound from your Sony earbuds and appreciate you sharing your honest 4-star rating. It means a lot to know the audio quality stands out for you. We value your feedback on noise canceling and comfort as well, and will continue working to refine every aspect of the experience.

Thank you for choosing Sony—wishing you a vibrant day!
DiegoV.

Hello Sujay,

Thanks for your review of the WF-1000XM5 earbuds. We're so glad to hear that you find the sound quality fantastic and that the bass, treble, and voices all come through more clearly than with your previous earbuds.

We also appreciate your comments on the seamless pairing and the convenience of multipoint connectivity, which allows you to connect to two devices at once. We understand that these earbuds are an investment, and we are committed to providing a premium experience that justifies the cost through exceptional sound and features.

Thanks for choosing Sony!

Sincerely,
Jenn | Sony Social Media Team.

Thanks for the 5-star rating, Bestbuy1! We're pleased to hear that you are impressed with the sound quality and noise cancelling feature of the earbuds. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best truly wireless noise-cancelling performance on the market1. With a specially designed driver unit, for wide frequency production, deep bass and clear vocals, these headphones are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. We also appreciate your feedback regarding the app. This can help us improve our products in the future. Enjoy and thank you for choosing Sony! - Craig

Hi Brian, We are sorry to hear about the issue you're having. This is definitely not the experience we'd like you to have. We'd love to help you troubleshoot your problem and turn this into a better experience. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.


Name:
Username:
Model Number:
Issue:
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Regards,
Erin

Thank you for sharing your detailed feedback, Bestbuyaddict!

We are so pleased to hear that your WF-1000XM5 earbuds are sealing out outside noise so well, especially when you are using them to cut the grass. It's rewarding to know they are effectively protecting your hearing. We designed them to provide industry-leading noise canceling and premium sound quality, so it brings us great satisfaction to hear that you are enjoying the rich, punchy audio.

We also understand your comments on the price. We aim to provide a premium listening experience with advanced features and exceptional performance, and we appreciate your honest feedback.

Thank you again for your valuable review and for being a Sony customer.

Best regards, Gus, Sony Social Media Team

Hello Ryan,

Thank you for choosing Sony!

It's truly wonderful to know that you find the WF1000XM5 earbuds to be the most comfortable and best-sounding ones you've ever owned! We take great pride in crafting products that enhance your listening experience, and we're so glad that you’re enjoying them.

Best regards,
-Fred

Hi Garrett,

You made the right choice with the Sony WF1000XM5! We're thrilled that you like the sound quality and battery life of the headphones. Thank you for choosing Sony!

-Ralph

Hi Dillon, We're glad that you like the noise canceling and sound quality. We're sorry if they don't get loud enough. To troubleshoot sound related concern, please check this: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780052.html



If this does not help, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
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Sincerely, Erin

Thank you for the review, MacP!

It is awesome to hear that the WF-1000XM5 earbuds have claimed the top spot as your favorites. We are especially glad that you're finding the noise canceling so effective—we put a lot of work into those dual processors to make sure they can handle almost any environment. It’s also great to know that the wireless charging is making your daily routine even more functional!

Thank you for choosing Sony!

Best regards,

Gus, Sony Social Media Team

Hello MoJo,

Thank you for choosing Sony!

We're thrilled to hear that you're experiencing the outstanding quality of the WF-1000XM5s and that they surpass your expectations compared to other earbuds! It's wonderful to know they're fitting comfortably and delivering exceptional audio performance. Thank you for sharing your enjoyment with us!

Best regards,
-Fred

Hi Niko, Thank you for sharing such an excellent shopping experience. We are also glad that you are happy with your purchase and you are enjoying everything about your new WF-1000XM5. Your assessment with the battery life noise canceling feature is spot on! The best noise canceling and despite the smaller size, these earbuds headphones are rated for eight hours of playback with noise canceling between charges. Thank you so much for choosing Sony! -Jess

Thank you for taking the time to share your feedback and for choosing the Sony WF-1000XM5 earbuds, BestBuyPurchaser. We're glad to hear that the true wireless design is meeting your needs and that you’re enjoying the fit and performance compared to your previous model with a connecting wire.

We understand your thoughts regarding the price. The WF-1000XM5 earbuds are designed with advanced noise cancellation technology, improved sound quality, and a more comfortable fit, aiming to provide a premium listening experience. They also feature adaptive sound control, long battery life, and high-quality call performance. We constantly strive to offer products that deliver long-term value and enhanced features to our customers.

Your feedback on pricing is important to us, and we will share your comments with our team. Thank you again for your review and for being part of the Sony community.

Best regards,
Gus
Sony Social Media Team

Thank you for the detailed feedback, DillonM!

We are so glad to hear you are loving your WF-1000XM5 overall! We really appreciate you calling out that annoyance with them staying connected to your phone while they are sitting in the charging case. That usually happens if the charging pins inside the case or on the earbuds get a little bit of dust or oil on them, which tricks the earbuds into thinking they aren't fully docked yet. Giving those little gold contacts a quick wipe with a dry cloth or cotton swab usually fixes that right up.

We are definitely passing your notes about the Bluetooth behavior along to our engineering team to look into for future updates, thank you for choosing Sony!

Best regards, Gus, Sony Social Media Team

Thank you for the fantastic review, EvanH!
We are absolutely thrilled to hear that your WF-1000XM5 earbuds are providing the stellar experience you've come to expect from Sony!

It’s incredibly rewarding to know that the sound quality is "killer" and that you find the noise canceling unreal. We designed these earbuds to deliver premium, clean audio and industry-leading noise isolation, so your feedback is a wonderful validation of that effort.

We also appreciate you highlighting their reliability and secure fit, even during activities like mowing or flying. It's great to hear that they provide the pure comfort you need for all-day listening.

Thank you for choosing Sony for your personal audio needs and for sharing your experience. We also value your note on the weight and your tip about the Comply foam tips, as feedback like this helps us continuously improve.

Best regards, Gus, Sony Social Media Team

Hi Vermalix, Thank you for the awesome review! We're very pleased to hear you like the incredible noise cancellation, excellent sound and built quality, and long battery life of your Sony WF1000XM5. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. We appreciate the recommendation and thank you for choosing Sony! -Sam

Hi StevenU!
We are thrilled to hear that you're having such a great experience with your new WF-1000XM5 earbuds!

To help you find that perfect fit even faster, we recommend using the Sony | Sound Connect app. It has a built-in "Determines Optimal Earbud Tips" test that measures the air tightness of your seal to let you know which size is actually best for your ears.

Thanks for choosing Sony and sharing your feedback!
Best regards,
Estefany

Hi JoshM,

We are thrilled to hear that you are enjoying the pristine audio quality of the WF-1000XM5 while streaming Tidal. To achieve that level of clarity, we integrated our Integrated Processor V2 and the HD Noise Cancelling Processor QN2e, which work together to provide 24-bit audio processing and high-performance amplification. Combined with our specially designed Dynamic Driver X, these earbuds deliver rich vocals and fine-tuned detail that truly do justice to high-resolution tracks. It’s also great to know you're finding value in the extensive feature set, from our best-in-class noise cancellation to the seamless multipoint connection.

Thank you for choosing Sony and being part of our community of audiophiles.

Best regards,
Dominick

Hi krony58, we're glad you like the fit and sound quality of our product. We appreciate your feedback regarding the build of the WF1000XM5. Thanks for choosing Sony. ~Earl