Customer Ratings & Reviews
- Model:
- WF1000XM5/S
- SKU:
- 12140295
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers love the exceptional sound quality, outstanding battery life, and comfortable fit of the product, often highlighting its clear sound with booming bass, effective active noise cancellation, and lightweight design. However, some customers have experienced frustrating initial connectivity issues. Additionally, a few find the product a bit pricey, the touch controls overly sensitive, and note a lack of volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have the headphones but bought these earbuds to workout. Even though they are smaller they sound similar and don’t compromise on sound quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alex,
You made the right choice with the Sony WF1000XM5! We're thrilled that you are enjoying the size and sound quality of the headphones. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Fit, Sound quality
Best yet
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.OMG Sooo Good. By far the best sounding ear buds ive ever had. Rich and full sound, spectacular noise canceling, great fit. Mic seems to be very good, but i cant really say, cuz I'm not on the other side of the phone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JockoMags, we're glad you are enjoying your new earbuds! Thanks for choosing Sony! ~Earl
- Pros mentioned:Comfort, Sound quality
To good
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is good to use, nice sound , nice quality, when I put in ear so comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, RajkumarM,
Thanks for the review and the 5-stars rating! We are delighted to hear how much you love your Sony Earbuds and their amazing Sound quality, comfortable and modern design and Noise Cancelling feature! We appreciate the preference and we hope you can continue to enjoy listening to your favorite tunes with us. Do not forget to download the Sony Sound Connect app to enhance the experience!
Thanks for choosing Sony, have a nice day!
-DiegoV
- Pros mentioned:Fit, Sound quality
Earbuds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, crisp sound. Fits tightly in my ears.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JorgeC,
Thank you for the 5-star review! We're so happy to hear that you're enjoying the great sound and comfortable fit of your WF-1000XM5 earbuds. The crisp sound you're experiencing is thanks to a key feature of these earbuds: the Dynamic Driver X. This specially designed driver unit provides a wide frequency response and is engineered for low distortion, ensuring your music sounds as clear and detailed as the artist intended.
Thanks for choosing Sony, have a fantastic day!
DiegoV
- Pros mentioned:Fit, Sound quality
Worth every penny
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've been a big fan of the Sony WF headphones since the XM3s came out and while the XM4s were good I feel like Sony knocked it out of the park with the XM5s. They're smaller and lighter so they fit in my ear better than the XM4s did and they sound even better than the XM4s did.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi lost687,
You made the right choice upgrading to the Sony WF-1000XM5! We're glad that you like the size, weight, fit, and sound quality of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Better than AirPods
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The absolute best ear buds ever made! Way better than my AirPods and these are definitely worth the money and definitely noise canceling headphones! I used them at work to cancel out all the noise and I couldn’t even hear a single sound with them on!
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the review, JenniferP!
We are thrilled to hear that your WF-1000XM5 earbuds are a game-changer for your workday! It is wonderful to know that our noise-canceling technology is providing you with that "total silence" you need to stay focused, and hearing that they’ve outperformed your previous earbuds truly makes our day.
We worked hard to pack that industry-leading noise cancellation into such a compact design, and we’re so glad it’s hitting the mark for you.
Thank you for choosing Sony and for sharing your experience!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Comfort, Sound quality
Buy them! They are amazing!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These ear buds are very comfortable for extended wear. I have owned multiple high end brands of ear buds and was never pleased with the fit or the sound quality. The sound quality is hands down amazing, especially the noise canceling feature.
I would recommend this to a friendBrand response from SonyListens
Posted .Perfect! You've definitely made a great choice, Ashley! We are extremely pleased to know about your satisfaction with the very comfortable fit design, exceptional sound quality, and amazing noise canceling feature of your WF-1000XM5. Thank you very much for sharing your awesome experience and for choosing Sony! - Romeo
- Pros mentioned:Sound qualityCons mentioned:Connectivity
I only have one gripe with them
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is perfect but the flaw is that sometimes it doesnt disconnect from my phone when i close the case. I have to open and close the case again for it properly disconnect.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TorresG,
Thanks for commenting. While we are thrilled to know about your satisfaction with the amazing sound quality of your WF-1000XM5, we are really sorry you're experiencing Bluetooth connection issues while your headphones are placed in the charging case. This is certainly not the news we'd like to hear from you. To avoid this problem, please ensure that your headphones are placed correctly into the charging case so they turn off automatically. Place the left headset unit (the one with the tactile dot) back into the left hole of the charging case, and place the right headset unit back into the right hole of the charging case. Each headset unit will be positioned correctly in the charging case due to the built-in magnet. You may also try cleaning the contact points on the charging case and earbud headphones to further troubleshoot the issue. For more details, please refer to the following links:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779810.html?search=when%20not%20use
https://www.sony.com/electronics/support/articles/00249895
I hope this helps.
Should you need more assistance or information with our product, please email us at socialsupport@am.sony.com with the following details so we can best assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you for choosing Sony!
Best regards,
Romeo
Sony Social Support
- Pros mentioned:Sound quality
Its a must!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphone's ever i cant hear my kids yelling at each other on car rides!! It has ita super clear you can feel the beat best purchase
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SoledadV,
Thank you for the 5-star rating! We're glad to hear that you like the noise canceling of the headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Quality sound
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality dynamic. Pulls you away from the real world and into your own zone as you listen to nature calls, your favorite music and escape the worlds troubles.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarcusC,
Thank you for choosing Sony!
We're honored to hear that the WF-1000XM5 earbuds deliver an excellent sound quality dynamic. It is gratifying to know they successfully facilitate an immersive experience, allowing you to focus on nature calls and your favorite music, effectively providing a personal zone for escape and concentration.
Best regards,
-Fred
- Pros mentioned:Fit, Sound quality
Among the best IEMs that I’ve owned
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Featuring clean, balanced vocals coupled with a plethora of bass, these are among the best sounding IEMs that I’ve owned. It’s an engineering tour de force that Sony was able to decrease the size of the Mark 5s by 25%, while increading the driver from 6mm to 8.4mm at the samw time. In addition to music, both podcasts and audiobooks sound amazing on the M5s.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jfh007, Thank you for the positive review! We're very pleased to hear you appreciate the excellent sound quality and a more compact design of your new Sony WF1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best truly wireless noise-cancelling performance on the market1. With a specially designed driver unit, for wide frequency production, deep bass and clear vocals, these headphones are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Can't go wrong with Sony and BestBuy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality form Sony! Fantastic customer service at BestBuy!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Solomon,
Perfect! We're glad that you are enjoying the sound quality of the headphones. It's also great that you were assisted professionally. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Fit, Sound quality
Not as good as the wf xm4s
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Some how it lost the noise canceling that the wfxm4s had. I personally replaced the foam tips to regular tips. Nothing changed but the comfort got better. Other than that. I over everything else the sound, the fit and the cae size.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Someone,
Thanks for sharing your review and experience with the WF1000XM5. We're glad that you like the sound quality, fit, and charging case of the headphones. Your feedback about the noise canceling function is greatly appreciated. For optimum performance, make sure to install the latest software version of the headphones (via the Sony Headphones Connect app).
If the size of the earbud tips does not match the size of your ear canals or the headset is not worn properly in your ears, tap operations or Speak-to-Chat speech detection may not work correctly, or you may not obtain the correct sound qualities, noise canceling effects, or call performance. If any of this is the case, try the following.
-Change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different.
-The “Sony | Headphones Connect” app will help you to determine which earbud tips suit you best to achieve the optimal noise canceling effect, sound quality, etc.
-Check that you are wearing the headset properly in your ears. Wear the headset so that the earbud tip is comfortably situated as deep in the ear canal as possible.
Aside from having the right fit, the other steps on this link may help you have a better experience with the noise canceling function:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780044.html
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph
- Pros mentioned:Fit, Sound quality
Amazing.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect earbuds. I would purchase again. Noise cancelling is the best of any earbuds I have ever used. Buds stay in place when I’m running.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DanielR,
That's very nice to hear! We're glad that you're enjoying the noise canceling of the headphones. We're hoping for your next Sony purchase and thank you for support Sony!
-David
- Pros mentioned:Fit, Sound quality
Great Product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Impressive sound and app function, especially choosing the correct fitting
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Scott, thanks for posting this fantastic review.
We are delighted to hear you are enjoying the WF1000XM5's exceptional sound quality, as well as its audio adjustment settings on the Sony Connect App, which enhance the experience even more. Thank you for also sharing that the sound improves when you find the correct fit.
We really appreciate your choice of Sony!
Sincerely,
Jenn.
- Pros mentioned:Comfort, Sound quality
Sony
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fits comfortably, small for pocket, noise canceling works fantastic, wish my lost pair could be tracked.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GabrielleF,
Thank you for your feedback on the WF-1000XM5 earbuds!
We’re glad to hear that you find them comfortable and appreciate their noise-canceling features. Regarding tracking lost pairs, we understand how convenient it would be to have that feature. Currently, the WF-1000XM5 does not offer offer tracking capabilities for lost earbuds. However, we value your suggestions and are constantly working to improve our products.
Thank you for choosing Sony.
Best regards,
Stephanie
- Pros mentioned:Comfort, Sound quality
The Budz
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are GREAT!! They are better than the xm4's. They are comfortable in the ear canal. When you are on the phone whomever you are talking with hears you clear as if you are in front of them. You also hear them clear as day.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ClassyC,
Thank you for the purchase! We're glad to hear that you like the comfortable design and clear call quality of the headphones. Thank you for choosing Sony and enjoy your headphones!
-David
- Pros mentioned:Bass, Sound quality
Superb…
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound quality..good bass and sturdy build!!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jjpt,
It's great to hear that you're enjoying the sound quality of our WF-1000XM5 earbuds!
These earbuds were designed with a glossy texture and a more luxurious feel. They fit comfortably in your ears while keeping out external sounds.
Thanks for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Fit, Sound quality
Glad I Upgraded
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the WF 1000XM3 and wanted to upgrade the new WF1000XM5 and I am so glad that I did. They’re smaller in your ear so it's a great fix for working out and more and NEVER have to worry about them falling out. The sound is better than ever, and I qould recommend these to anyone who isn't worried about paying the high price for a great product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Wayback718,
You made the right choice upgrading to the Sony WF1000XM5! We're glad that you like the size, fit, and sound quality of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Fit, Sound quality
Love them
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had the previous model and loved them until the battery on them gave out. These are even better, the case is smaller and shape fits nicer into a pocket, the earbuds are smaller and more comfortable and the sound quality/noise cancelling is still awesome too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mase, we're glad you like our product! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thanks for choosing Sony. ~Earl