Customer Ratings & Reviews

Hi Grant, we're glad you are enjoying our product! Thanks for choosing Sony! ~Earl

Hi Suraj,

We appreciate your feedback on the WF-1000XM5 earbuds and are glad to hear you enjoy the sound quality. We understand that comfort is very important, and ear fit can vary from person to person. For improved comfort, we recommend trying different ear tip sizes included in the package to find the best fit for your ears. If you need further assistance, please visit our official support page at https://www.sony.com/electronics/support/earbuds-headphones.

Thanks for choosing Sony.

Best regards,
Eliab

Thank you for the fantastic review, Jloe!

We are so happy to hear that your gift was a hit! It’s wonderful to know that your son is enjoying the wonderful sound and finding the noise-canceling technology to be truly effective. We designed the WF-1000XM5 to provide an immersive, distraction-free experience, and it sounds like they are doing exactly that.

Thank you for choosing Sony!

Best regards,

Gus, Sony Social Media Team

Hi HarrisonC, Thanks for commenting! We are extremely pleased it suits your needs and expectations. Thanks for choosing Sony! - Romeo

Hi FloridaMan,

Thanks for sharing your review and experience with the WF1000XM5. We're glad that you like the battery life, sound quality, and charging case of the headphones. Your feedback about the Ambient Sound function of the headphones is greatly appreciated.

For optimum performance, make sure to install the latest software version of the headphones (via the Sony Headphones Connect app). You can also adjust the settings of the Ambient Sound Mode (via the Sony app) depending on your needs. Voice focus: Unwanted noise will be suppressed while announcements or people’s voices are picked up, allowing you to hear them as you listen to music.

Note: Depending on the ambient conditions and the type/volume of audio playback, ambient sounds may not be heard even when using the Ambient Sound Mode. Do not use the headset in places where it would be dangerous if you are unable to hear ambient sounds, such as on a road with car and bicycle traffic.

The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!

-Ralph

Hi Chien, Thank you for sharing your experience with us. We are delighted to hear that you are enjoying the excellent sound quality of your Sony XM5 earbuds. However, we regret to learn about the challenges you are facing with the material. Your feedback is invaluable as we work to enhance our future designs. We appreciate your trust in Sony and hope that this issue does not hinder your enjoyment of the remarkable sound quality of your earbuds! -Maria

Hi KIMF,

Thanks for the great feedback on the WF-1000XM5 earbuds! We're glad to hear that they deliver the full spectrum of your music, letting you enjoy that powerful bass.

The WF-1000XM5 earbuds are designed to provide a rich and immersive listening experience, so it's awesome that they're a perfect fit for you.

Thanks for choosing Sony!

Sincerely,
Jenn | Sony North America.

Hi NickP, Thank you for the amazing review! We're glad you like the excellent sound, clear bass, and great noise cancellation of your Sony WF1000XM5. Thanks for choosing Sony! -Sam

Hello MAYRA,

Thank you for considering Sony products.

We apologize for the issues you experienced with the WF1000XM5 ear tips and the fit. We understand how frustrating it can be when the ear tips wear out quickly and the earbuds do not stay in place comfortably. We appreciate your positive comment about the sound quality. We would like to resolve this issue and gather more details from you. Please contact us by phone using the contact information here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones.

Best regards,
-Fred

Hi Lino, We're glad that you're enjoying the sound quality, features, and battery life. Thank you for choosing Sony. Erin

Hello GusBus,

Thank you for choosing Sony!

We're elated to hear that you’re enjoying the WF-1000XM5 earbuds. It’s wonderful to know the ear tip selection and noise cancelling have made a positive impact on your listening experience. Your feedback encourages us to keep delivering exceptional audio products.

Best regards,
-Fred

Hi Dude!
We are really happy to hear that you're loving the WF-1000XM5. It's fantastic that you're finding the sound great and making the most of the equalizer feature. It's super easy to customize the audio to fit your own unique taste.

Thank you for choosing Sony!
All the best,
Estefany

Hi DallasWing,

It's a true pleasure to hear that your WF-1000XM5 earbuds have delivered excellent sound and build quality for the past two years! We specifically engineer our products for durability, so hearing that they have held up so well, even after multiple accidental drops, is a great testament to their design.

Thank you for sharing your experience and for choosing Sony!

Regards,
Dominick

Hi N0tVeryN1nja, perfect! You've certainly made a great choice! We are extremely pleased that it suits your needs and expectations. Thank you very much for sharing your excellent experience with your WF1000XM5 and for choosing Sony! - Romeo

Thank you for the fantastic review, TobiM!

We are thrilled to hear your WF-1000XM5 earbuds earned a 10 out of 10! It’s great to know you’re impressed with the build quality and would recommend them to others.

Enjoy that premium sound and thank you for choosing Sony!

Best regards,

Gus, Sony Social Media Team

Thank you for your fantastic review, Angus!

We are absolutely thrilled to hear that you consider the WF-1000XM5 to be the best earbuds you own! It's incredibly rewarding to know that the clear sound and top-tier noise canceling are making such a positive impression.

We appreciate your strong recommendation and thank you for choosing Sony!

Best regards, Gus, Sony Social Media Team

HI ChristianG,

We are glad you appreciate the quality of our products! We understand that comfort and fit are crucial for enjoying the WF-1000XM5. For the best seal and stability, please ensure you have tested all four sizes of the noise-isolating earbud tips, as a snug fit is essential for both noise cancellation and preventing movement while talking or eating.

Thanks for choosing Sony.

Best regards,
Eliab

Hello DanceMommaOC,

Thank you for choosing Sony!

It’s rewarding to hear that you and your husband are enjoying the WF-1000XM5! We're glad that a friend's recommendation led you to us, and we appreciate your kind words about the quality. Thank you for your high recommendation – it means a lot to us!

Best regards,
-Fred

Thanks for commenting, HarryTC!

We are truly happy to know your satisfaction with the amazing sound quality and long-lasting battery life of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

Thank you very much for your purchase and for choosing Sony!

- Romeo

Hi JoseA,

We're thrilled to hear you're enjoying the volume, clarity, and industry-leading noise canceling on your new WF-1000XM5 earbuds!

Thanks for choosing Sony.

Best regards,

Eliab