Customer Ratings & Reviews
- Model:
- WF1000XM5/S
- SKU:
- 12140295
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers love the exceptional sound quality, outstanding battery life, and comfortable fit of the product, often highlighting its clear sound with booming bass, effective active noise cancellation, and lightweight design. However, some customers have experienced frustrating initial connectivity issues. Additionally, a few find the product a bit pricey, the touch controls overly sensitive, and note a lack of volume.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Connectivity
Prettay saweet
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works a pretty good, wish it connected to more than 2 multiple devices
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NicholasP,
Thanks for your review of the WF-1000XM5 earbuds, it's fantastic to hear you're enjoying them!
We understand your desire to connect to more than two devices simultaneously, and we appreciate you bringing this to our attention. The WF-1000XM5 earbuds are designed with a multipoint connection feature that allows them to be connected to two devices at the same time. This is a great feature for switching seamlessly between a phone and a computer, for example.
While we recognize that many users would benefit from connecting to more than two devices, this is a limitation of the current Bluetooth technology used in the earbuds. We are always working to improve our products and features, and we will be sure to pass your feedback on to our engineering team for future consideration.
Thanks for choosing Sony!
Sincerely,
Jenn | Sony Social Media Team
- Pros mentioned:Fit, Sound quality
Sony - WF1000XM5 Wireless Noise Cancelling Earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product!!!!!!!!!! The price, quality, comfort in the ears and sound are great,
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gedeco, awesome! We're glad you like the comfort and sound quality of our product! Thanks for choosing Sony! ~Earl
- Pros mentioned:Bass, Sound quality
Fantastic earbuds!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great earbuds with extremely clear audio and solid bass. The noise cancellation is surprisingly good! Love the case and the app is really easy to use.
I would recommend this to a friendBrand response from SonyListens
Posted .That's great to hear, PeteW! We're happy that you are impressed with the noise canceling feature of the earbuds. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best truly wireless noise-cancelling performance on the market1. With a specially designed driver unit, for wide frequency production, deep bass and clear vocals, these headphones are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. Thanks for choosing Sony! -Craig
Amazing
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these ear buds so comfortable n sound amazing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Stackzfrio13!
Thank you so much for the wonderful review!
It brings us great joy to hear that your new WF-1000XM5 earbuds are feeling so comfortable and delivering amazing sound.
We appreciate you choosing Sony!
Best regards,
Estefany
- Pros mentioned:Sound quality
Let's wait and see but good so far
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, noise canceling works great however everything new sounds good. Will have to wait a few months to judge.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bigab2,
We're glad to hear you're enjoying the great sound and noise-canceling performance of your WF-1000XM5 earbuds! We're confident you'll continue to be impressed with their quality and performance for years to come. We appreciate you sharing your initial feedback with us.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Bass
Worth the money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the previous model of these as well. These are lighter and less bulky. Better and deeper bass with these. I like the fact that you can really crank up the volume level with these unlike other brands that only go as loud as your bluetooth volume will go.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi adam, Thanks for the 5-star rating and we appreciate the feedback. We're glad you like your new earbuds. Enjoy and thanks for choosing Sony. -Craig
Great item.
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great item. I've had them for over a year and they're still in great shape and providing quality sound across a range of music.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PHILIPN,
We're thrilled to hear that your WF-1000XM5 earbuds are still providing excellent sound quality and going strong after more than a year of use! Thank you for sharing your experience.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Comfort, Sound quality
Good upgrade
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.an upgrade from the XM4 I would say. smaller and comfortable. good sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FriendlyGhost, Thank you for the great review! We're glad you like the more compact design, comfortable fit, and amazing sound quality of your Sony WF1000XM5. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Amazing!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Previously had the XM4 earbuds and loved them, although they were a bit bulky. I wasn't sure how they could be better, but the XM5 earbuds are vastly impoved for sound, call clarity and noise cancelling. I used these on a work call in my running diesel and another at a McDonald's with talking and loud music in the background and none of the noise was noticable by others on the calls.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Damon, we're glad you are enjoying your new earbuds! Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Quality for a price
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones. Great noise canceling, good mids and highs and the lows are fine. The only thing that would make me want to recommend these more would be if they were waterproof as this was a replacement for the pair I took with me into the pool.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kylah, we're glad you love our product. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Top of the line
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best pair of earbuds I've ever used. Noise canceling is better than any other ear bugmds I've tried
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sean!
Thanks for taking the time to share your review of the WF-1000XM5 earbuds. It is fantastic to know that you consider them the best pair of earbuds you've ever used, and that the Noise Cancelling performance is standing out.
We're glad you chose Sony!
Best regards,
Estefany
- Pros mentioned:Sound quality
Worth the buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WF-1000XM5 True Wireless Noise Cancelling Earbuds in Black deliver an exceptional audio experience with top-notch noise cancellation. The sleek design and comfortable fit make them perfect for extended use, and the touch controls add convenience. With impressive sound quality and effective noise reduction, these earbuds offer a premium listening experience that's worth the investment.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JasonA,
Thank you for the purchase! We're glad to hear that you like the noise canceling, comfortable design and sound quality of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Bright in Sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony products have always had a bright sound when in use. These earbuds are no exception. A truly enjoyable experience.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ascrilla,
We're so glad to hear that you’re enjoying the bright sound and truly pleasurable experience with your Sony WF1000XM5 earbuds. Thank you for the perfect 5-star rating—it means a lot! The immersive sound quality of your Sony earbuds is designed to bring every note to life, and it’s wonderful to know that this feature is making a difference in your listening moments.
Thank you for choosing Sony—hope your day is outstanding!
DiegoV.
- Pros mentioned:Fit, Sound quality
Max
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These earbuds work very well. The sound is great and they work efficiently. Easy fit.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MaxG, Awesome! We are glad to hear that you are happy with the sound quality of your new WF1000XM5! The WF1000XM5 is the best noise canceling earbuds, with two proprietary processors that cancel more external noise than ever, a new high performance driver unit, dual feedback microphones and Noise Isolation Earbud Tips. Thank you for choosing Sony! Regards, Carl
- Pros mentioned:Comfort, Sound quality
microphone problems
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Microphone had issues. downloaded the app nothing. I recently had to reset the earbuds and remove all bluetooth devices from my phone and reconnect the earbuds for the mic to work. sound quality is good. the foam tips are nice. with the bugs these have i dont think it’s worth the price point at all. Much cheaper earbuds work better out the box than these.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JohnP, thank you for taking the time to share your experience with the WF-1000XM5 earbuds. We sincerely apologize for the issues you've encountered with the microphone functionality. We appreciate your feedback regarding the reset process and your thoughts on the sound quality and foam tips.
We understand how frustrating it can be to face challenges with your device and we are committed to providing the best possible experience for our customers. If you require further assistance or have any additional concerns, please do not hesitate to reach out to our technical support team. They are here to help you troubleshoot and resolve any issues you may be experiencing. You can locate their contact information here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thanks for considering Sony products and letting us know about these issues.
Best regards,
Stephanie
- Pros mentioned:Sound quality
Sony earbuds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The best noise canceling earbuds on the market. I carry AirPods Pro and the Sony earbuds on a daily basis. I often choose Sony over the AirPods because of sound quality.
I would recommend this to a friend - Pros mentioned:Battery life, Sound quality
Great sound!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Geat sound and fit. Also, my last pair lasted over 4 years of every day use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KennethS,
Thank you so much for sharing your great experience with us! Glad to hear you are enjoying the amazing sound quality and comfortable fit of your WF1000XM5 earbuds. Your satisfaction means a lot to us. Thanks for choosing Sony! - Kris
- Pros mentioned:Fit, Sound quality
Sony WE1000XM5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fit is great, but the sound is amazing. The noise cancelling works well.
I would recommend this to a friend - Pros mentioned:Fit, Sound quality
Great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The earbuds fit great, and the sound is amazing, especially the noise cancelation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Will, Perfect! We're thrilled to hear you like the great fit, amazing sound quality, and top notch noise canceling feature of your Sony WF1000XM5. Thanks for choosing Sony! -Sam
- Pros mentioned:Fit, Sound quality
Nice
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great earbuds. Sounds great. Nice fit and easy connection
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Darucksa, Amazing! We're so happy to hear you like the great sound, ease of Bluetooth pairing, and excellent fit of your Sony WF1000XM5. Thanks for choosing Sony! -Sam