Customer Ratings & Reviews

Hi HowardO!
We are immensely pleased to hear that you appreciate the design and the high-quality sound of your new WF-1000XM5 earbuds. It’s wonderful to know that Sony continues to be your go-to choice!

Thank you for putting your trust in Sony!
Best regards,
Estefany

Hello MaryH,

Thank you for choosing Sony!

We're glad you're enjoying the sound quality of your WF-1000XM5 earbuds! We apologize for any inconvenience you may have experienced. To enhance both the fit and your overall listening experience, we suggest experimenting with the various sizes of ear tips provided with the earbuds.

We also recommend checking out Sony's official video for tips on how to properly fit and wear your earbuds for enhanced comfort. You can watch it here: https://youtu.be/geivoMDgPtc?si=4E2-wASR0GssPpbo.

We hope these tips help you get the most out of your listening experience. Thank you for sharing your feedback!

Best regards,
-Fred

Hi MKing,

While we are glad to hear your satisfaction with the amazing sound quality and exceptional noise canceling feature of your WF-1000XM5, we are really sorry if you're experiencing some issues. We understand your disappointment and want to ensure you receive the best possible experience with our product. We value your feedback about the earbud tips, companion app, price, and touch control function of the headphones. To ensure you're getting the most out of your WF-1000XM5, we suggest updating its firmware to the latest version. The update enhances the headphones' functionality and features while addressing any performance issues you might be experiencing. For more details, please visit the link below:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/downloads

As for the earbud tips, the earbud tips deteriorate through long-term use and storage. If the earbud tips deteriorate, they cannot achieve proper sound qualities or noise canceling effects. If the earbud tips are damaged and need replacing, please contact your nearest Sony dealer. You can also obtain replacement accessories from Sony Parts and Accessories website. Visit Sony support website > scroll down and select Parts & Accessories.

We want to make sure you’re taken care of and help check on your headphones. May we contact you directly to assist you? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
BestBuy Username:
Telephone Number:
Model Number:
Additional Information regarding your experience with the WF-1000XM5:

We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.

Thank you for letting us help assist you.

Sincerely,

Romeo
Sony Social Support

Thanks for commenting, Markulas!

We are truly happy to hear your satisfaction with the exceptional sound quality, very comfortable fit design, and superb performance of your WF-1000XM5. We greatly appreciate your recommendation!

The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

Thank you so much for the perfect star review and for choosing Sony!

- Romeo

Hi Cristian95f,

Perfect! We're glad that you are enjoying the noise canceling function and sound quality of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!

-Ralph

Hi Cool7543,

We're so glad to hear that your Sony earbuds are delivering such crisp highs and thumping bass! Thank you so much for sharing your 5-star rating—we truly appreciate your support and enthusiasm for the music experience. The WF1000XM5’s sound quality is designed to make those moments even richer, so it's fantastic to know they’re resonating with you.

Thank you for choosing Sony—wishing you a vibrant day!
DiegoV.

Hello 805train,

We love that your WF-1000XM5 earbuds have become your go-to for so many different situations, from motorcycle rides to tuning out loud crowds and even helping with nighttime snores!

It's fantastic to know you're truly experiencing the power of their industry-leading noise cancellation and comfortable design.

Thanks for choosing Sony!

Sincerely,
Jenn | Sony Social Media Team.

Hi JoVi724, it brings us great joy to hear you're enjoying your WF-1000XM5 earbuds! We truly appreciate you taking the time to share your thoughts.
We also appreciate your valuable feedback regarding the connection and longevity of your previous WF-1000XM4s. We're constantly working to improve our products and your input is incredibly helpful.

We designed the WF-1000XM5 with incredible noise cancellation and crystal-clear call quality to enhance your listening experience.

Thanks for choosing Sony!
Best regards,
Estefany

Hi RoyW, Fantastic! We're very happy to hear that you like the great sound quality, top notch noise cancellation, and excellent fit of your Sony WF1000XM5. Thanks for choosing Sony! -Sam

Hello Carlin,

Thank you for considering Sony products.

We sincerely apologize for the inconvenience you’ve experienced with your WF1000XM5 earbuds. We understand how disappointing it is to lose the earbuds and not find replacement parts available immediately.

At this time, replacement earbuds for this model are not yet available for purchase, but they will be soon. We encourage you to bookmark this page and check back for updates: https://www.sony.com/electronics/support/articles/00189241

This situation does not align with the quality standards we strive for, and we take your concerns very seriously. Please be assured that your feedback will be forwarded to our dedicated Sony team for thorough review as we continue working hard to improve our products and your experience.

Best regards,
-Fred

Hi Mordakye, We're glad you like your new headphones. Enjoy and thanks for choosing Sony! -Craig

Hi Tyler, thanks for commenting! We're happy to learn about your satisfaction with the amazing sound quality and very comfortable fit design of your WF1000XM5. Thank you very much for your purchase and for choosing the best brand, Sony! - Romeo

That's great to hear, Jtcook! We're glad that you are impressed with the new Sony XM5 Wireless earbuds. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Craig

Hi DominicM,

We are excited to hear you feel the Sony WF-1000XM5 are the best ear buds you can buy! We put a tremendous amount of research and technology into our Active Noise Cancelling, and your feedback that it's superior to other premium models is a fantastic testament to its performance. Thank you for your wonderful 5-star review and for trusting Sony!

Regards,
Dominick

Hi Edwin,

Thank you for this excellent review! We are pleased to hear you are experiencing the stunning sound we engineered into the WF-1000XM5. It's great to know that the low-end is deep and clear, achieving that perfect balance where the bass is powerful without being muddy or overpowering the treble. We appreciate you highlighting the meticulous audio tuning!

Thanks for choosing Sony, and enjoy your pristine listening experience!

Regards,
Dominick

Hi JermaineT, We're glad that you are impressed with the new Sony XM5 Wireless earbuds. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Craig

Hi SpicyChorizo, we're glad you are enjoying your new earbuds. We're sorry to hear that you have an issue with the fit of your Sony unit. You can change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different. Please check this link for more details:

https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html?search=wearing

If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

Thanks for choosing Sony! ~Earl

Thank you for your feedback on the WF-1000XM5, user277201. We appreciate your detailed review highlighting the sound quality and the variety of features designed to enhance user experience. We understand your concerns about the price point and connectivity issues compared to less expensive models.

The WF-1000XM5 headphones are designed to offer an exceptional audio experience along with advanced features like noise-canceling and customization options that aim to provide added value. We understand that the headphones would have been a 5-star product at a lower price, and we will pass this valuable feedback to our product team for future considerations.

Thank you for your valuable support. We will certainly take your feedback into account as we work to enhance our products based on your experiences and recommendations.

Best regards,
Gus

Hi clamley21,

You made the right choice! We're glad that you like the sound quality of the headphones. It's also great that you were able to find the right fit for you. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!

-Ralph