Customer Ratings & Reviews

Hi RicardoR, awesome! We're glad you like the sound quality and comfort of your new earbuds! Thanks for choosing Sony. ~Earl

Hi, LarryC,

Thanks for the review and the 5-stars rating! We are delighted to hear how much you love your Sony Earbuds and their amazing Sound quality and Noise Cancelling feature! We appreciate the preference and we hope you can continue to enjoy listening to your favorite tunes without interruptions. Do not forget to download the Sony Sound Connect app to enhance the experience!

Thanks for choosing Sony, have a wonderful day!
-DiegoV

Hi OlubunmiE, Thank you for this fantastic review of your WF-1000XM5. We're really glad you love the great noise cancellation, exceptional sound quality, and long-lasting battery life of the unit. It's wonderful to know your investment is worth it. Thank you for choosing Sony! -Jess

Hi BioTeach23, Thank you for your review of the WF1000XM5. We appreciate your feedback and are sorry to hear that the product did not meet your expectations and it had to be returned.
Regarding the Active Noise Cancellation (ANC), it is true that the WF1000XM5, being in-ear earbuds, may not provide the same level of ANC as the over-ear WH1000XM4 headphones. Over-ear headphones generally offer better passive noise isolation due to their design, which can enhance the effectiveness of ANC.
We understand that fit and comfort are crucial for an enjoyable listening experience. The fit of earbuds can vary significantly from person to person, and it is unfortunate that the provided ear tips did not offer a secure fit for you.

We value your input and thank you for sharing your feedback. I hope you consider our Sony products in the future.

Regards,
Sam

Thank you for sharing your honest experience, Gris1969.

We sincerely apologize that the WF-1000XM5 earbuds did not provide the long-lasting battery life or reliable connection you expected for your wife, especially when compared to other earbuds you have used. We understand the frustration of having a premium product that does not consistently last the day or maintain a stable connection.

The issues you described, particularly battery drain and connection stability, can sometimes be linked to specific settings or firmware. We encourage you to try the following steps, which often resolve these issues and may improve her experience:

Ensure the earbuds are running the latest firmware using the Sony | Headphones Connect app. Updates often include stability and battery optimizations.

Perform a Reset of the earbuds, and if the issue persists, perform a full Initialization (which restores them to factory settings and deletes all pairing info). Instructions for both can be found in the Sony Help Guide for the product.

Within the Sony | Headphones Connect app, check the following settings as using certain features simultaneously (like Noise Cancelling, DSEE Extreme, or setting the Sound Quality Mode to "Prioritize Sound Quality") will significantly decrease the available operating time. Switching to "Prioritize Stable Connection" can sometimes help with dropouts.

Ensure the charging contacts on both the earbuds and inside the charging case are clean and free of pocket lint or debris, which can interrupt charging and cause unexpected drain.

If these troubleshooting steps do not resolve the short battery life and connection issues, the earbuds may require service. Please reach out to Sony Support directly for personalized assistance or to explore warranty and service options.

We regret that this purchase has not met your expectations.

Best regards, Gus, Sony Social Media Team

Hi JimsonL, Amazing! We're very happy to hear you like excellent noise cancellation, great bass and sound quality, and sturdy built quality of your new Sony WF1000XM5. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam

Hi Jenny, Thank you for this amazing feedback! We're delighted to hear you are enjoying our newest Industry-leading noise cancellation earbud headphones. We hope you enjoy the WF-1000XM5, not only as noise canceling music listening devices, but as communication tools. Thank you for giving the product a perfect rating and for trusting Sony! -Jess

Hello JeffS,
Thank you for your feedback! We are really happy to hear that you’re enjoying the exceptional sound quality of the WF-1000XM5. We understand that comfort can vary, and we appreciate you sharing that insight.

Thanks for choosing Sony!
Best regards,
Estefany

Thank you for your fantastic review, ArielP!

We are so pleased to hear how much you are enjoying your WF-1000XM5 earbuds. It's truly rewarding to know that the great sound quality and industry-leading noise canceling have met your expectations. We designed these earbuds to provide a premium and distraction-free listening experience, and it brings us great satisfaction to know we've succeeded.

Thank you again for choosing Sony and for sharing your experience.

Best regards, Gus, Sony Social Media Team

Hey ChrisF, fantastic! We're thrilled to learn that you're satisfied with the amazing sound quality, ease of use, and very comfortable fit design of your WF1000XM5. Thank you so much for your purchase and for choosing Sony! - Romeo

Hi GrahamW,

It is most rewarding to hear that you use the Sony WF-1000XM5 earbuds daily and that you find the noise canceling to be awesome and the sound quality to be the best!

We really appreciate you being part of the Sony family!

Regards,
Dominick

Hi Jack,
Awesome! We're thrilled to hear your enjoyable experience with the superb sound quality, easy connectivity, and comfortable fit of your WF1000XM5 headphones. We are committed in providing you the best experience possible. Thanks for choosing Sony! - Kris

Hi Stev, we're glad you like the sound quality and battery of your new earbuds! Thanks for choosing Sony! Enjoy! ~Earl

Hi Blindpilot, we're glad you like the battery and sound quality of our product! Thanks for choosing Sony. ~Earl

Hi Rizzz, awesome! We're glad you like the sound quality, battery and the design of our product! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thank you very much for choosing Sony! ~Earl

Hi IAmJuiceCup,

Thank you for choosing Sony!

We're excited to hear that you appreciate the smaller size of the WF1000XM5 earbuds and their stylish design. It's great to know that their compact form factor and appearance are enhancing your experience. Thank you for sharing your positive feedback!

Best regards,
-Fred

Thank you for the review, JosephR!

We’re glad to hear your WF-1000XM5 earbuds are working well for you! While we’re sorry to hear about the laundry incident with your previous pair, we’re happy to be your go-to choice for a reliable replacement.

Thank you for choosing Sony!

Best regards,

Gus, Sony Social Media Team

Hi Miguel, amazing! You've certainly made a great choice! We are happy to learn that you're satisfied with the amazing sound quality and long-lasting battery life of your WF-1000XM5. Thank you very much for the perfect star review and for choosing the best brand, Sony! - Romeo

Hi JuanG,

You made the right choice! We're glad that you like the noise canceling function and comfort of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!

-Ralph