Customer Ratings & Reviews
- Model:
- WF1000XM5/S
- SKU:
- 12140295
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers love the exceptional sound quality, outstanding battery life, and comfortable fit of the product, often highlighting its clear sound with booming bass, effective active noise cancellation, and lightweight design. However, some customers have experienced frustrating initial connectivity issues. Additionally, a few find the product a bit pricey, the touch controls overly sensitive, and note a lack of volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Great sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it for my husband, the sound is great but I returned it because it’s not for him and he wants something he can hang around his neck. Otherwise great product
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CynthiaM, we're glad you like the sound quality of the WF1000XM5. We're looking forward to your next purchase of our product. ~Earl
- Pros mentioned:Sound quality
Best Ear Buds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality. One of the best I have purchased. Would definitely recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Dottie,
Thank you for contacting Sony!
We are delighted to learn that you are enjoying your WF1000XM5! It is truly an honor to hear that it has become your top purchase. Your recommendation holds great significance for us, and your positive experience inspires us to persist in providing high-quality products.
Best regards,
-Fred
- Pros mentioned:Sound quality
Perfect!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best earbuds in the game rn! Noise cancelling and sound quality are amazing!
I would recommend this to a friend Returned Sony XM5, Bought B&W Pi8
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't use the phone feature. I do use the noise cancellation - I found Bowers & Wilkins Pi8 earbuds much better. With Sony XM5 I could hear my treadmill. With B&W, I cannot hear my treadmill. The Sony XM5 has mediocre sound. I'm not sure why all the rave reviews about they sound great. They sound flat on both high and lows. Not impressed at all. The B&W Pi8 are amazing sounding - as if you are in the room with the band. If you are really picky about sound (and your ears) the B&W Pi8 are simply amazing for a pair of earbuds (totally worth the extra $100.00). When sweating Sony XM5 fall out of my ears way too many times during a 50-minute treadmill routine - they have a rounded body and slip off the ear easily. The foam pads don't help. The B&W Pi8 are well engineered with a bit of a ledge (flat) edge and rest comfortably on the ear cartlidge, this keeps them more in place & secure than the rounded XM5 - and their silicone pads fit securely even when I'm sweating. Get the B&W Pi8 if you can swing it financially. There really is no comparison.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Timbecausetimistooshort, Thank you for sharing your review of the WF-1000XM5. We are sorry to hear that they did not meet your expectations, especially in comparison to your Bowers & Wilkins Pi8 earbuds.
Regarding your concerns about noise cancellation, it is important to ensure that the headphones are worn properly for optimal performance. The noise canceling function can be significantly affected if the earbuds do not fit properly. For better noise cancellation, try using different sizes of ear tips and make sure that the noise-canceling function is enabled and correctly adjusted using the Sony | Headphones Connect app.
As for the sound quality and fit, you might experience differences based on personal preferences and ear shapes. Switching to different earbud tips may help achieve a better fit and could enhance both noise cancellation and sound quality. Hope this helps and thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Best earbuds on the market
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound, I think these are the best earbuds money can buy, I don't think I'll buy another brand of earbuds again
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JordyM,
Awesome! We're glad to hear that you like the sound quality of the headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Very good sound quality.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice sounding earbuds. They come with 4 different sized rubber ear plugs. The app for them is very good. There is sound presets along with an equalizer. Phone calls are clear with no distortion. The noise canceling is decent but could be better in my opinion. Overall sound quality is very good. I highly recommend these earbuds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MaryB,
Thanks for sharing your 5-star review and experience with the WF1000XM5. We're glad that you like the sound, dedicated app (Sony Headphones Connect), and call quality of the headphones. Your feedback about the noise canceling function is greatly appreciated.
For optimum performance, make sure to install the latest software version of the headphones (via the Sony Headphones Connect app).
The steps on this link may also help you have a better experience with the noise canceling function:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780044.html
The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations.
In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thank you for choosing Sony!
-Ralph
Good Overall
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent feature set, but I don't use any of it. I bought these for sound quality, didn't mean my expectations. Still have yet to find a pair of bids that meet my sound quality expectations.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Cudeech,
Thank you for choosing Sony.
It brings us great joy to hear that you appreciate the decent feature set of the WF-1000XM5. We sincerely apologize that the sound quality did not live up to your personal expectations—we know that is the most important factor.
To enhance your listening experience, we recommend trying the equalizer feature in the Sony | Sound Connect app, which allows you to customize sound to your personal preference.
You can find detailed instructions here: https://www.sony.com/electronics/support/articles/00286844.
If the issue persists, please don’t hesitate to reach out to our dedicated support team for advanced troubleshooting. All contact options and resources are available here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones.
Thank you for your patience and understanding.
Best regards,
-Fred
Fit issues – earbuds do not stay securely in ears
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I will say i love this product only the problem for me or issues was the fittingFit issues – earbuds do not stay securely in ears during use."Not satisfied with the fit; the earbuds slip out of my ears while running and don’t feel secure."over all I gave 4 star.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Patrick,
Thank you for sharing your feedback about the WF1000XM5 earbuds. We are pleased to hear how much you're enjoying the product overall. However, we understand that the fit issues you've experienced can be quite frustrating, especially during activities like running.
We appreciate your input and want to ensure you have the best experience possible. If you haven't already, we recommend exploring different ear tip sizes that come with the earbuds, as a more secure fit can often be achieved through this adjustment.
We hope this helps and thank you for considering Sony products.
Best regards,
Stephanie
Amazing
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing fit amazing sound an actual upgrade would recommend
I would recommend this to a friendBrand response from SonyListens
Posted .HI AaronR,
We are so glad to hear you are enjoying the fit and sound quality of your new WF-1000XM5 earbuds! It’s great to know they feel like a true upgrade for you.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Sound quality
Sony's Best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality. Able to connect to two different devices at the same time. The App is not very intuitive, however.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rizzay,
Thanks for sharing your 5-star review and experience with the WF1000XM5. We're glad that you like the sound quality and multipoint function of the headphones. Your feedback about the Sony app is greatly appreciated. The app allows you to fully utilize the capabilities of the headphones. You may find this link helpful:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781980.html
Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Will buy again
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Most durable earbuds I've ever used. No slip, sound is excellent. Sweat is no factor. I will be getting another pair.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Manny,
Thanks for sharing your experience! We're thrilled to hear that the Sony XM5 earbuds have impressed you with their durability, secure fit, and excellent sound quality. It's fantastic to know they perform perfectly, even during sweaty sessions. Thank you for choosing Sony! -Maria
- Pros mentioned:Sound quality
Good products but needs more improvement.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is excellent. Not very comfortable as I had to buy silicone tips. It easily pops out of year. Sony needs to work on its design. Otherwise good product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ravi,
Thanks for commenting! We are happy to know that you're satisfied with the amazing sound quality of your WF-1000XM5. We are sorry if they didn't fit you well and that you had to purchase other earbud tips. We greatly appreciate your feedback with the design of these headphones. For optimum fit, comfort and to keep the headphones from falling out, we always recommend following the steps on this article:
https://www.sony.com/electronics/support/articles/00262839
Thank you very much for your purchase and for choosing Sony!
Best regards,
Romeo
- Pros mentioned:Sound quality
Sony earbuds
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really love these earbuds got them for a good deal I suggest you pick up a pair head on down to Best Buy they will help you out
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Steven,
Thank you so much for sharing your wonderful experience with us!
We're so glad to hear you're loving your WF1000XM5 earbuds and got a great deal! Thank you for choosing Sony! Enjoy your immersive audio experience! -Maria
- Pros mentioned:Sound quality
Excellent audio for Zoom/Teams
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Using these primarily with Zoom / Teams and video content, paired with a Mac. Sound is excellent and colleagues report they can hear my voice clearly on calls. Big improvement over my Bose Nocturnes.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi amsPhD, Great! We're delighted to hear that you're enjoying using your WF1000XM5. We appreciate your feedback and thank you for choosing Sony. Erin
- Cons mentioned:Connectivity
Excellent quality
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality, very versatile, excellent for workouts, commutes, really anything! Connectivity could be better with iPhone... but they are SONY, not apple airpods.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlexA,
Thank you for the 5-star rating and we're happy to hear that you like the quality of the headphones for your everyday use! We appreciate the positive feedback and thank you for choosing Sony!
-David
- Pros mentioned:Fit
Silence is my friend.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was a bose guy all day long. That is until I met these Sony earbuds that stole my heart. They fit in my ear nice and comfy. I really like how compact the charging case is. This case offers wireless charging. If you enjoy being alone this will have you feeling as if it’s only you out here in this world lol.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Speakerhead,
Amazing! You've made a great choice! We are very happy to hear that it perfectly suits your needs and expectations. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you so much for sharing your awesome experience and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
The best
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WH-1000XM5 wireless headphones are easily the most exciting pair to debut this year, bringing a fresh take on the best Bluetooth cans in the business.
I would recommend this to a friendBrand response from SonyListens
Posted .Fabulous! Thanks for commenting, Huxley! We are happy that you're satisfied with the amazing performance of your WH-1000XM5. Thank you very much for the perfect star review and for commending Sony! - Romeo
- Pros mentioned:Sound quality
Good ..... but not worth the price
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound seems good. But connectivity and noise cancellation isn't great for that price point and support app is not great.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello AlluSai,
Thank you for considering Sony products.
We’re honored to hear your comments and sincerely apologize for the connectivity and noise cancellation challenges you’ve encountered with the WF1000XM5 earbuds. We also appreciate your recognition of the sound quality, which is important to us.
To enhance your experience, we recommend trying all sizes of the included ear tips, including the foam tips, to ensure a secure fit—this is crucial for optimal connectivity and noise cancellation performance. The Sony Headphones Connect app offers an “Optimal Earbud Tips” feature that can assist you in finding the best fit.
Please follow the guidance here: https://helpguide.sony.net/mdr/hpc/v1/en/contents/TP1000450372.html
Additionally, selecting “Bluetooth Connection Quality” within the app may further improve your earbuds’ performance.
For more information, please visit: https://helpguide.sony.net/mdr/hpc/v1/en/contents/TP1000450368.html
We want to get this resolved for you! If the problem continues, the best next step is to contact our dedicated support team for advanced troubleshooting.
You'll find all the necessary contact options and resources at this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Best regards,
-Fred
- Pros mentioned:Sound quality
Stunning
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely amazing. I never leave home without these. They are so small I can fit them in any pocket and take them everywhere. Sound quality is outstanding as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NealH, That's great! We're delighted to hear you like the compact design and outstanding sound quality of your Sony WF1000XM5. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Good sound, feels cheap
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return them. They just didn’t fit my ears as well as another. The quality of sound was good, the feel was cheap. Lien recycled material.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Abelucho,
We are sorry to learn that the WF-1000XM5 did not provide the comfort you were seeking. We truly appreciate you taking the time to share this feedback with us.
Hearing directly from our customers helps us understand what is most important to you, and we will certainly share your comments regarding the fit and design with our product development team for their review. Thank you for your honesty, as your input provides us with valuable insights as we continue to refine our products.
We appreciate you giving Sony a try!
Regards,
Dominick