Customer Ratings & Reviews
- Model:
- WF1000XM5/S
- SKU:
- 12140295
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers love the exceptional sound quality, outstanding battery life, and comfortable fit of the product, often highlighting its clear sound with booming bass, effective active noise cancellation, and lightweight design. However, some customers have experienced frustrating initial connectivity issues. Additionally, a few find the product a bit pricey, the touch controls overly sensitive, and note a lack of volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Great product!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent ear buds, paired easily, noise cancellation works great!
I would recommend this to a friend - Pros mentioned:Sound quality
Best ever call quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product was in eco friendly packaging which was quite nice move, and noise cancellation was best ever, come to call quality which was on end level nothing can be best than this it was amazingly clear
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BabarB, Thank you for the awesome review! We're thrilled to hear you appreciate the eco-friendly packaging, excellent noise cancellation, and amazing call clarity of your Sony WF1000XM5. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam
- Pros mentioned:Sound quality
Great for music! Terrible for calls.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality, and great design! Poor call (microphone) quality. Foam tips are not as comfortable as silicon tips on main competitors.
No, I would not recommend this to a friend - Pros mentioned:Sound quality
Best on the market!
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best noise cancelling buds in the market. I take these everywhere I go and I cannot recommend another brand.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlfonsoG, Thank you for your positive review of the WF1000XM5! We're thrilled to hear that you consider them the best noise-cancelling buds on the market and that they have become an essential part of your daily routine. Your recommendation means a lot to us, and we're glad to know that our product has met your expectations. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
One of the best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.While these may lack the bottom end of the XM4, they more than make up for it in being extremely clean and a lot better fitting in my opinion. An excellent choice for those looking to upgrade from the AirPod Pros
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TheReverendChap, we're glad you are enjoying your new earbuds! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Get. It.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Clen sound. Very good connectivity via bluetooth. Havent had issues connecting automatically. Sound will pause when removing them from ear and play when inserting then agian.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Grump, we're glad you like our product. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Over exaggerated ANC
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve been waiting for these for about a week now. Sound is excellent up until the software update. They sound low now & don’t get me started with the eartips. They dont even reach my ear entrance to have a snuggle fit. I’ve tried all tips & even went as far as trying out the ear fit tester on the app. They all say 100% tight fit minus the ss size. The case itself feels cheap like cardboard & is scratched easily . Im giving it 3 stars only based on the aduio qaulity before the software update. If i were you id wait until the price drops. Will be returning mine tomorrow
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DonTeca, While we're glad to hear that you like the sound quality, we're sorry to hear that you are not impressed with the design and build quality of the new Sony WF1000XM5 Wireless earbuds. We appreciate your feedback and we'll make sure to improve our products in the future. We hope that you'd still consider our product in your next purchase. Thanks for choosing Sony! -Craig
- Pros mentioned:Sound quality
Sony earbuds
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hands down the best earbuds i have owned! The noise cancelling feature works very well. I can mow the grass whille listening to my favorite poscast. Happy with the purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ZacharyS, we're glad you are happy of your purchase! Enjoy! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Great headpones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the headphones so far, i just wish i didnt need to grt so many apps to optimize the sound to my liking, one app should be taking care of it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Serg, Awesome! We're thrilled to hear that you're enjoying your headphones. Thank you so much for choosing Sony. Erin
- Pros mentioned:Sound quality
Great quality
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great earbuds, use them all the time for the gym, combat the sweat real good. That noise cancellation is amazing as well
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EzequielR,
Perfect! We're thrilled that you are enjoying the design and noise canceling function of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
New favorites
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is absolutely amazing. Paired with my S21 Ultra the Ldac is next level, coming from a $70 pair of SOUNDCORE. I do wish they kept the matte finish on the buds themselves, but had no problems after picking the right ear tips. The app is great once you get through the 20 minutes of updates and setup.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Aleensvaart,
You made the right choice with the Sony WF1000XM5! We're glad that you like the sound quality and dedicated app (Sony Headphones Connect) of the headphones. Your feedback about the glossy design is greatly appreciated.
The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Love them
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great ear buds with excellent sound, noise cancelling & audio
I would recommend this to a friend Solid buy, minor issues.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Decent product, though from time to time for no apparent reason the audio quality gets very grainy. I reboot and things are ok again.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ihasbestbuy,
We are sorry to hear you're occasionally experiencing grainy audio with your WF-1000XM5 earbuds, as this is definitely not the intended experience. We appreciate you troubleshooting it by rebooting.
This symptom is sometimes related to an interference issue. Please try the following steps, which often resolve intermittent audio quality drops:
Disable DSEE Extreme: If you are using the Sony | Headphones Connect app, try turning off the DSEE Extreme feature to see if it stabilizes the connection and audio processing.
Prioritize "Stable Connection": In the Sony | Headphones Connect app, go to the Sound tab and set the Bluetooth Connection Quality to "Priority on Stable Connection" instead of "Priority on Sound Quality." This often prevents drops or static, especially in high-interference environments.
If the issue persists, please check for and install any available firmware updates via the app.
Thank you for your feedback.
Best regards,
Eliab
- Pros mentioned:Battery life
12+ hours of listening time.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the listening time I get out of these over 12 hours on one charge.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JeffW, thanks for the 5-star rating! We're thrilled to hear you're loving the listening experience with your Sony - WF1000XM5. The astonishing sound quality with High-Resolution Audio, comfortable fit and long-battery life make these earbuds a perfect choice for long-listening sessions! Thank you for choosing Sony and enjoy the music! Regards, -Dominick
- Pros mentioned:Sound quality
Good earbuds.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm not ANC fan but sound quality. This gets my approval for sound quality. I deducted it one (1) star because it keeps popping out from my ears even with the correct tips.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lu4USA,
Thanks for commenting! We thrilled to hear that you are well-pleased with the amazing sound quality of your WF-1000XM5. We are sorry if they didn't fit you well. For optimum fit, comfort and to keep the headphones from falling out, we always recommend following the steps on this article:
https://www.sony.com/electronics/support/articles/00262839
I hope this helps.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for your purchase and for choosing Sony!
- Romeo
- Pros mentioned:Battery life
Great audio experience... mostly
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Passive hearing is a bit blasty when you first activate it. Battery life usually last longer than noted on packaging.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MadProphet, we're glad you like the sound quality of our product. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Nice headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are excellent headphones, sound and noise cancelling is top notch. But I can't seem to get them to fit snugly in my ear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JasonP,
Thanks for commenting! We are very happy to hear your satisfaction with the amazing sound quality and exceptional noise canceling function of your WF-1000XM5. We are sorry if they didn't fit you well. For optimum fit, comfort and to keep the headphones from falling out, we always recommend following the steps on this article:
https://www.sony.com/electronics/support/articles/00262839
I hope this helps.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you so much for your purchase and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Turn up the music
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These earbuds are great smooth highs and low bass can't go wrong with these buds
I would recommend this to a friend - Pros mentioned:Sound quality
Sony Linkbuds S = Awesomeness
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After trying about 6 various brands I found that these are the best, by far. Ez in and ez out of your ears. The sounds are fantastic and noise cancelling is awesome. For the price, I highly recommend these earbuds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SamsungWasher, we're glad you like our product. Though this is not the Linkbuds S (WFLS900N).
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! ~Earl
- Pros mentioned:Sound quality
I reckon these earbuds for sound and noise good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the WF 1000x5 Smart and compact and good sound quality, and noise canceling. The app Little bit outdated but it’s still good
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TonyL, thanks for commenting! We're thrilled to know that you like your WF-1000XM5 and you're satisfied with its amazing sound quality, exceptional noise canceling function, stylish design, and smart features. We greatly appreciate your feedback about the Sony | Headphones Connect app. Thank you very much for your purchase and for choosing the best brand, Sony! - Romeo