Customer Ratings & Reviews
- Model:
- WF1000XM5/S
- SKU:
- 12140295
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers love the exceptional sound quality, outstanding battery life, and comfortable fit of the product, often highlighting its clear sound with booming bass, effective active noise cancellation, and lightweight design. However, some customers have experienced frustrating initial connectivity issues. Additionally, a few find the product a bit pricey, the touch controls overly sensitive, and note a lack of volume.
This summary was generated by AI based on customer reviews.
Good enough
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This are very good earbuds, but not totally great. Getting a good seal not automatic, and mic picks up quite a bit of room noise.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Beammeeup, thank you for sharing your honest feedback! It is most rewarding to hear that you find the Sony - WF1000XM5 to be very good overall! With their industry-leading noise cancellation, rich sound quality, and intelligent adaptive features, they're built to elevate your listening experience. We also understand that getting the right fit can make a big difference, especially when it comes to noise isolation and call quality. If you haven't already, we highly recommend trying out the different sizes of ear tips included in the box, a proper seal not only improves comfort, but also enhances both noise cancellation and mic performance by reducing external interference. We appreciate your thoughts and thank you for choosing Sony! Best regards, -Dominick
- Pros mentioned:Sound quality
Great sound!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones have a great crisp sound and base. The noise canceling is great and you can jam in your own zone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Castulo, perfect! You've definitely made a great choice! We are thrilled to know that you're satisfied with the amazing sound quality and exceptional noise canceling feature of these headphones. Thank you very much for purchasing our WF-1000XM5 and for choosing Sony! - Romeo
- Pros mentioned:Sound quality
Electrics
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As every time Sony releases the best quality earphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WalterG, Thank you for the 5-star rating! We're glad you are happy with your new headphones. Enjoy and thanks for choosing Sony. -Craig
Easy to use Earbuds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good sounding ear buds. My only complaint is that they really don't stay snuggly put into your ears unless you really push them in.
I would recommend this to a friend- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the sound on these new headphones, recommend highly.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tjidrone, We're really glad to hear you're happy and satisfied with the features, amazing sound quality, and overall performance of our best truly wireless noise canceling earbuds WF-1000XM5! At Sony we strive to put forward the best possible products for our customers. It sounds like we hit the mark with the WF-1000XM5. Thank you so much for choosing Sony! -Jess
- Pros mentioned:Sound quality
Best value in Headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought them based on Consumer Reports review and was not disappointed. Excellent sound quality and easy to set up.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KeithC, Thank you for the positive review! We're thrilled to hear you like the excellent sound quality and ease of setup of your new Sony WF1000XM5. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Sony xm5
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good headphones and are perfect for everything
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BraylonB,
Thank you for the 5-star rating! We're happy to hear that you're enjoying your new Sony headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Best earbuds you can buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Owned many earbuds. These are the best. I also own the 4s and these are a solid increment better.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Durangutan, perfect! You've certainly made a great choice! We are extremely pleased that it suits your needs. Thank you very much for sharing your excellent experience with your WF1000XM5 and for trusting Sony! - Romeo
Sony earbuds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Quick service at customer service and looking at other option products
I would recommend this to a friend- Pros mentioned:Sound quality
Meh
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancellation works great, but at times can become spotty during phone conversation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DigedaP,
Thanks for commenting. While we are thrilled to hear your satisfaction with the amazing noise canceling feature of your WF-1000XM5, we are really sorry if you're experiencing an issue when using them for phone calls. To resolve this problem, let's try to isolate and address it by following the troubleshooting steps on these articles:
https://www.sony.com/electronics/support/articles/00298371
https://www.sony.com/electronics/support/articles/00232102
https://www.sony.com/electronics/support/articles/00298369
Should you need more assistance or information with our product, please email us at socialsupport@am.sony.com with the following details so we can best assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for your purchase and for choosing Sony.
Best regards,
Romeo
- Pros mentioned:Sound quality
These Earbuds Live Up To The Hype
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Between the sound quality and noise cancellation, these are the best buds money can buy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MrReview, Great! We're pleased to hear that you like the sound and noise canceling function. We appreciate your feedback and thank you for choosing Sony. Erin
Good product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My son loves these for school . Only replacing them because of a lost item.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WendyF,
We are ecstatic to learn that your son loves the features and performance of the WF-1000XM5 earbuds so much that you are purchasing them again! Hearing that they are a great fit for his school activities is wonderful feedback. Thank you for your continued support to Sony!
Regards,
Dominick
- Pros mentioned:Sound quality
Love 'em!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love, love them!!! I honestly think these are the best headphones on the market. They sound really well and have great features.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JordanC,
Amazing! We are extremely pleased to hear your satisfaction with the exceptional sound quality and amazing features of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Best earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these! Best earbuds I've had in a while. I also appreciate the worker that helped me pick these as well
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DeshayneB, sweet! We're glad you love your new earbuds! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
No issues so far
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great had them for about a month now and sound quality and noise cancellation is great. Definitely recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TommyM,
Very nice! We're glad to hear that you're enjoying the sound and noise canceling of the headphones. We appreciate the recommendation and thank you for choosing Sony!
-David
- Pros mentioned:Fit
Great headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with these headphones, I’ve tried most ear buds and these to me are the best fit, and easiest to operate.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Proplayer, nice! Glad you are happy with your new earbuds! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Awesome earbuds
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice and good noise canceling earbuds with a lot of functionality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Thoory, we're glad you like our product, Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Win Win - great earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Been a long time Bose QC ear bud fan till I found these. They fit better and sound better plus more functions.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Quality,
That's great! We're glad to hear that you like the fit and sound quality of your new Sony headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Amazing!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely worth it!! I had Apple AirPods Pro, and decided to try these out. They are better!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DaniellaR, we're glad you like our product. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thank you very much for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Best Bluetooth headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Bluetooth headphones for noise, cancellation love that I can save profiles on all my devices, 
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Robbie, we're glad you like the noise canceling feature of our product! Thanks for choosing Sony! ~Earl