Customer Ratings & Reviews
- Model:
- WF1000XM5/S
- SKU:
- 12140295
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers love the exceptional sound quality, outstanding battery life, and comfortable fit of the product, often highlighting its clear sound with booming bass, effective active noise cancellation, and lightweight design. However, some customers have experienced frustrating initial connectivity issues. Additionally, a few find the product a bit pricey, the touch controls overly sensitive, and note a lack of volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Love it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This air-pods is amazing, love it . The sound is great and feeling like you are in heaven.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Murad,
Thank you so much for such a great review! We're thrilled to hear your enjoyable listening experience with the superb sound quality of your WF1000XM5 earbuds. We always strive to deliver the best quality with our products and aim to provide the greatest experience possible. Thanks for choosing Sony! - Kris
- Pros mentioned:Sound quality
Mr
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Is a good Bluetooth what I love about it noise cancellation
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AbrahamM,
Thank you for the purchase! We're happy to hear that you love the industry leading noise canceling of the headphones. Thank you for choosing Sony!
-David
Best on the market
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent ear buds. The best in the market. Much light than the previous release.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JustinS, The WF1000XM5 is the best noise canceling earbuds, with two proprietary processors that cancel more external noise than ever, a new high performance driver unit, dual feedback microphones and Noise Isolation Earbud Tips. Thank you for choosing Sony! Regards, Carl
- Pros mentioned:Sound quality
Great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its has pretty good sound quality. Does sometimes fall out of ear if you move a lot
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JonnathanR, we're glad you like the sound quality of our product. We understand your feedback regarding the fit of your Sony unit. You can change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different. Please check this link for more details:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html?search=wearing
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
- Pros mentioned:Sound quality
Great earbuds!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great listening earbuds. Noise cancellation is a whole lot better than the last ones...WF-1000XM4.
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, Med3! Glad you like your new headphones. Enjoy and thanks for choosing Sony! -Craig
- Pros mentioned:Sound quality
Great Sound. Great Product.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this product. Great sound quality. The noise canceling is top notch. This is one of my favorite things.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SonyWF1000XM4, Thanks for the 5-star rating! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
- Pros mentioned:Sound quality
Better than Apple
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best in ear phones Ive ever had would buy over air pods 10 out of 10 times
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kokgoblin, Thanks for the 5-star rating! We're glad you like your new earphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
Simply Great!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.An amazing quality, great sound and yes it fits into your little jean pocket.
I would recommend this to a friendBrand response from SonyListens
Posted .Fantastic, Poois! We're truly happy to hear about your satisfaction with the amazing sound quality and smaller case design of your WF-1000XM5. Thank you so much for the perfect star review and for choosing the best brand, Sony! - Romeo
- Pros mentioned:Sound quality
Better than the Air Pod Pros
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far not bad! better than the Apple Air Pod Pros.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FA01,
Fantastic! You've definitely made a great choice! We are truly delighted to hear your satisfaction with the amazing performance of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for your purchase and for choosing Sony!
- Romeo
- Pros mentioned:Battery life
Great purchase
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really love these earbuds. I love that the connect to more than one device at a time and the battery life is phenomenal!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi crussell, we're glad you love our product! The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Stay in ear
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love that they stay in my ear. They block out noise really well, I use these for them gym for back ups for my over the ear x5
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Victoria,
Perfect! We're thrilled that you like the fit and noise canceling function of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great for working out
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise canceling on them is amazing! Also the app has plenty of settings where you can tune the headphones to your liking!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi fatoh, we're glad you are enjoying our industry-leading noise canceling headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thank you very much for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Great sound, not good fit.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Earbuds had great sound, however would not stay in my ear had to return them.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JeffreyH, we're glad you like the sound quality of our product. We're sorry to hear that you had returned your Sony unit because of the fit. It is recommended changing the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different.
We have our Support team that is always happy to assist. You may email anytime us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
We hope you consider Sony again. ~Earl
No tracking
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great earbuds except for the fact that you can’t really track them on IPhone and have to directly get an entire accessory just to find them. This all leads to the fact that they are expensive, which you would think they would have a good way to track them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JobannyL,
Thank you for taking the time to share your thoughts on the Sony - WF1000XM5. We're glad to hear you enjoy the earbuds themselves, but we truly understand your frustration regarding the tracking options on iPhone. We know this can feel limiting, especially given the investment. Your feedback is important to us, and we'll make sure it's shared with the relevant team.
We appreciate your input and your honest perspective, as it helps us continue working to improve the overall experience.
Thank you for considering Sony products!
Regards,
Dominick
- Pros mentioned:Sound quality
Fantastic sound and anc
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is great and easy to use. Fit is not the best though feels like they'll fall off while exercising.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Raba, we're glad you like the ease of use and sound quality of our product. We understand your feedback regarding the fit of your Sony unit. You can change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different. Please check this link for more details:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781968.html?search=fit
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Thanks for choosing Sony! ~Earl
- Cons mentioned:Price
One of the best!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best Sony earphones I’ve bought so far! Would definitely recommend to my friends! Kinda expensive but a must worth it kinda deal if you love listening to music & such!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChristineP,
You made the right choice! We're glad that you are enjoying the sound quality of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
Terrible quality for price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these before getting the bose QC ultra. But i have read reviews about these and apparently the generation before these was amazing, i tried these and they were just not it, very disappointed. I wouldnt even recommend to a friend, theyre expensive but yet they feel very fragile and cheap, the buttons on the earbuds themselves are very sensitive youll find yourself accidentally activitating buttons while adjusting them. The app for them is very basic and not much to do, not even customizable. And the buttons for the buds themselves are not changeable. Sound quality is average. What i would recommend are the bose quietcomfort ultra.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Michael,
Thank you for taking the time to share your feedback regarding the WF-1000XM5 earbuds. We genuinely appreciate hearing your honest opinion, as it helps us understand our customers' experiences.
We are sorry to hear that the WF-1000XM5 did not work out for you. We take your points about the fragile feel, sensitive touch controls, and app functionality seriously.
We would like to share information on features that address some of your concerns, as they may offer ways to improve your experience:
- Touch Sensor Sensitivity and Customization: We understand your frustration with accidentally activating the controls. The good news is that the functions of the touch sensors can be customized using the Sony | Headphones Connect app! You can change what each sensor does, or even disable some functions if desired, which can help manage accidental touches.
For a complete list of customizable options and what you can do with the Sony | Headphones Connect app, please visit this helpful guide: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781980.html
- Sound Quality: While sound preference is subjective, the WF-1000XM5 offers a high degree of sound customization through the equalizer settings in the app.
You may find these useful recommendations on improving sound quality helpful: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779956.html?search=sound%20
Regarding your concerns about the fragile and cheap feel, we continuously strive to balance compact design, performance, and durability in our products.
If you are interested in exploring the customization options further or need more personalized guidance on the app settings or sound adjustment, please contact our technical support team:
Contact Sony Support: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thank you for considering Sony products!
Best regards,
Dominick
- Pros mentioned:Sound quality
Sony earbuds
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These earbuds are even better than the prevoius models ...great sale price made it even more attractive
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlexanderA,
You made the right choice upgrading to the Sony WF1000XM5! We're glad that you are enjoying these amazing headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Quiet
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones. The case is wireless. Small and work great on airplane.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JohnnyM, We're very grateful for this positive feedback! Thank you for this amazing review of your WF-1000XM5. It's wonderful to hear it meets your expectations and you are enjoying the excellent noise canceling feature of these earbud headphones. Thank you for giving the product a perfect rating and for choosing Sony! -Jess
- Pros mentioned:Sound quality
Great earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great to use while writing a bus. They dont fall out of my ear and my music sounds really great. 
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cynthia,
Thank you for such a great review! Glad to hear you like the comfortable fit and amazing sound quality of your WF1000XM5 earbuds. Thanks for choosing Sony! - Kris