Customer Ratings & Reviews
- Model:
- WF1000XM5/S
- SKU:
- 12140295
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers love the exceptional sound quality, outstanding battery life, and comfortable fit of the product, often highlighting its clear sound with booming bass, effective active noise cancellation, and lightweight design. However, some customers have experienced frustrating initial connectivity issues. Additionally, a few find the product a bit pricey, the touch controls overly sensitive, and note a lack of volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life
SONY has done it again
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love them. Battery life and mic sound quality is what mattered to me seeing i work in a manufacturing plant.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BEAR0415,
Fabulous! We are so happy to hear that you love your WF-1000XM5, and that you are satisfied with its long-lasting battery life, exceptional microphone & sound quality, and superb performance. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you so much for the perfect star review and for choosing Sony!
- Romeo
Best sound ever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They are great I wore them every day until one of them stopped working
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your feedback, VR01.
We are truly sorry to hear that one of your WF-1000XM5 earbuds stopped working, especially since you enjoyed wearing them every day. We understand how disappointing this is for such a essential part of your routine.
Please contact our support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones so we can help you with troubleshooting or a repair.
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Sound quality
The Best Earbuds on the Market!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great rich sound! Excellent noise reduction! Easy connection! Best earbuds on the market! Worth every penny!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ErikE, amazing! We're glad you like the sound quality and noise canceling feature of your new earbuds! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thank you very much for choosing Sony! ~Earl
- Pros mentioned:Sound quality
No comment
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best noice cancellation and quality of the sound is just amazing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Goldenboy, fantastic! We're truly delighted to hear about your satisfaction with the amazing noise canceling feature and exceptional sound quality of your WF-1000XM5. Thank you so much for the perfect star review and for choosing the best brand, Sony! - Romeo
- Pros mentioned:Sound quality
average
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound if you can get the ear tips to fit, if not its a complete mess, the ANC doesn't work properly, then the tips love earwax, then the materials used for the construction of the headset aren't great, they feel like cheap $100 plastic, let them go on sale if your considering them, they are not worth the $300 dollar price tag
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi carlos57,
Thanks for sharing your review and experience with the WF1000XM5. Your feedback about the design, fit, and noise canceling function is greatly appreciated.
If the size of the earbud tips does not match the size of your ear canals or the headset is not worn properly in your ears, tap operations or Speak-to-Chat speech detection may not work correctly, or you may not obtain the correct sound qualities, noise canceling effects, or call performance. If any of this is the case, try the following.
-Change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different.
-The “Sony | Headphones Connect” app will help you to determine which earbud tips suit you best to achieve the optimal noise canceling effect, sound quality, etc.
-Check that you are wearing the headset properly in your ears. Wear the headset so that the earbud tip is comfortably situated as deep in the ear canal as possible. You may also find this link helpful:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph
- Pros mentioned:Sound quality
Yup, go ahead!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just that littlest bit better than the last gen! A worth upgrade, or add anyway to your earbud collection.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Just1guy, We're very grateful for this positive feedback! Good to know you've made the upgrade. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam
- Pros mentioned:Battery life
Great quality product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best earphones I ever had, excelente battery life, good sound over all great quality. Will buy them again.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MoisesJ,
Thanks for commenting! We are very happy to hear your satisfaction with the amazing sound quality, long-lasting battery life, and superb performance of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for your purchase and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Good set of headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really nice headphones didn't really fit my ear right but sound quality is very good
I would recommend this to a friend - Pros mentioned:Sound quality
Great!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good, great noise canceling great sound. Would buy again!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KristofferG,
Perfect! We're thrilled that you are enjoying the noise canceling function and sound quality of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Beat buds ever
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the previous generation and loved them but these new ones blew my mind i can’t wait for the new ones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Malekshands,
Fantastic! Thank you very much for sharing your awesome experience with the WF-1000XM5. We are very happy to know your satisfaction with the amazing performance of these headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you so much for being a Sony WF-1000XM4 & WF-1000XM5 owner, and for trusting Sony!
- Romeo
Comfort no
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They were ok but for the money they need work especially in the comfort.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SeanH,
Thank you for choosing Sony.
We’re truly heartened to learn that you found the WF‑1000XM5 satisfactory overall, and we appreciate your honest feedback on comfort. Your input helps us improve future designs for a better fit and all‑day wear.
Best regards,
-Fred
- Pros mentioned:Comfort
Very comfy and overall better than xm4
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Better than the xm4 besides distance from phone. Very comfy compared to the xm4
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HopingToWin, we're glad you like our product! Thanks for choosing Sony! ~Earl
- Pros mentioned:Battery life
Work for small ears!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones- stay in even my small ears! They connect so quickly and the battery life is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MadeleineA, awesome! Glad you are enjoying your new earbuds! Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Great All around
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise Canceling ✔️ Great Sony Sound ✔️ Super Awesome Eartips ✔️ and to top it off a Great app that actually works
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BryceC, Thank you for the wonderful review! We're very pleased to hear you appreciate the excellent noise cancellation, great sound quality, super awesome and comfortable eartips, and great and reliable app of your new Sony WF1000XM5. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam
- Pros mentioned:Sound quality
Unfortunately uncomfortable
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wonderful sound quality and amazing NC. However, they are quite uncomfortable. Its no dofferent than the mx4. If youre going tonmake a product for the passes, switch to a material that is plyable and an earbud shape that can conform to most ears. The bose qc 2 are amazingly comfortable. But their connectivity is atrocious.
No, I would not recommend this to a friend - Pros mentioned:Sound quality
SONY SOUND
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality one of the best air pods that i have purchased
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RichardC, Great! We're glad to hear you like the amazing sound quality of your new Sony WF1000XM5. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
This is the best high end experience
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome product , love it , high end product, i waith ro much to gwt this , its an amazing sound experience
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EduardoF, nice! We're glad you love the sound quality of our product! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Amazing!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best earbuds I have ever worn. Tried about 10 different pair and these hands down are worth every penny.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DukeTV,
You've definitely made a great choice! We are extremely pleased to know that it perfectly suits your expectations. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for the 5-star review and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, worth the money! Cancels noise perfectly just make sure you pick the right ear rubber thing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rockingkitties,
Fantastic! We are very happy to hear your satisfaction with the amazing performance and reasonable price of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you so much for the perfect star review and for choosing Sony!
- Romeo
Good buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality ear buds. Definitely an improvement from the previous generation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SergioC, fantastic! You've certainly made a great choice! We are extremely pleased that it suits your expectations. Thank you very much for sharing your excellent experience with your WF1000XM5 and for choosing Sony! - Romeo