Customer Ratings & Reviews
- Model:
- WF1000XM5/S
- SKU:
- 12140295
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers love the exceptional sound quality, outstanding battery life, and comfortable fit of the product, often highlighting its clear sound with booming bass, effective active noise cancellation, and lightweight design. However, some customers have experienced frustrating initial connectivity issues. Additionally, a few find the product a bit pricey, the touch controls overly sensitive, and note a lack of volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Amazing product Have to buy
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing noise canceling and doesn’t irritate the ear when wearing them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LandoGoBrazy, Thank you so much for choosing and purchasing Sony WF-1000XM5 Earbud Headphones. We're very happy to know that you love the excellent noise cancellation and they feel very comfortable when you're wearing these earbud headphones. Thank you for giving the product a perfect rating! -Jess
Lacking bass , uncomfortable.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These earbuds may not be suitable for individuals who prefer a bass-heavy sound profile. Additionally, I experienced discomfort in my right ear during use, and on one occasion, the foam tip became lodged in my ear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi anonymous,
Thank you for the purchase. We do apologize for the inconvenience. We provide an assortment of earbuds in various sizes to ensure there is a great fit for all ear sizes and an optimal audio experience. We also recommend using the Sone headphones connect app so you can adjust sound settings depending in your preference.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/software/00269130
Thank you for choosing Sony!
-David
- Pros mentioned:Battery life
Perfect while working in a noisy enviorment
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The beat ear buds you can buy! Easy to use, forget it is in my ear most of the time. Battery last about 7-8 hours.
I would recommend this to a friendBrand response from SonyListens
Posted .Wonderful, Wonderbread26! The new Sony XM5 wireless earbuds are truly amazing when it comes to noise canceling. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Craig
Sony whx5 headphone
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product seems to work well. For music and calls. App can be a bit more user ffriendly...sometimes they do feel like they are slipping out the ear..but for the most they are good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ShaW, Thank you for the feedback on your experience with your WF1000XM5! We're glad to hear it works really well for music and calls. We appreciate your suggestion regarding the app's user-friendliness and will take it into consideration for future updates.
Regarding the fit of the earbuds, we recommend trying different sizes of the included ear tips to ensure a more secure fit. This can help prevent the earbuds from feeling like they are slipping out. For more details on how to wear them properly, please refer to this link:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html
Hope this helps and thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Best buds
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best ear buds for the price. Clear sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Recommend, we're glad you like the sound quality of our product. Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Great earphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had mu doubts but these really woek well. The sound and the noise cancellation are great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TPG87, We're glad to hear that you're enjoying your new headphones. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
- Pros mentioned:Sound quality
Amazing!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great! The sound quality is amazing as well as all the features!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Harry, We are glad to hear that you are happy with the sound quality of your new WF-1000XM5! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Overpriced.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the price, the earbuds are just OK. The noise cancelling function is not as good as on the "big" headphones. And, I had to buy generic foam tips to replace original ones, because the foam was not expanding well. Sound is good, but not better than air pods pro. Overall, I think this item is too expensive for what it is.
No, I would not recommend this to a friend Great ear buds with advanced features.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like them and that's saying alot! I been using this type of ear buds for a long time.I use them every day for work so I know what I'm talking about. If you get them you'll love them.
I would recommend this to a friend- Pros mentioned:Bass
XM5 is THE BEST!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.each version just gets better! The XM5's are by far better than anything else right now. So small but huge sound field. Great dynamic clarity and bass is superb!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jeffro,
You made the right choice upgrading to the Sony WF1000XM5! We're glad that you are enjoying the sound quality and size of the headphones. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound on Android if you have an iPhone you suck keep your Apple crap
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dyel92, Awesome! We're glad to hear you like the great sound quality of your new Sony WF1000XM5. Thanks for choosing Sony! -Sam
Good cuality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.ILove it had it for 2 years i think can make it a little bigger
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Manolito,
It is truly wonderful to know that you’ve been loving your WF-1000XM5 earbuds for the past two years! We designed this specific model to be smaller and lighter for a more discreet fit, but we recognize that every ear is different. Your feedback regarding the size is incredibly valuable to us as we look toward future innovations in wearable comfort and performance.
Thank you for being a loyal part of the Sony family for all these years
Regards,
Dominick
Engineers play project that is released early
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Feels like Sony told its engineers to go nuts, then those engineers added everything to this headset but they never really tested it outside in real life. I've had xms since xm2s. They all have been over the ear with the exception of xm4s which I returned because I did not like the size. I have my over the ear xm4s and I will not be separating from them any time soon. I bought these xm5s because they are the smallest in ear phone made by a reputable company which can also fit inside my helmet. These are absolute trash. Left piece keeps cutting out for a split second then connects back immediately. Not sure whats going on with it. It is a random occurrence. Sometimes the volume peaks for a split second then goes back to previous volume level. This is almost immediate so when it goes normal to high to normal volume levels, the high part feels like someone is blowing to your ears as you are listening. If you have the ambient sound mode on, when you speak, you still hear the chime sound like it turns on ambient sound mode for chat? Why? I already have it on, why you making me listen to your on and off chime? If you have the wrong ear pieces on, the sound degrades immensely... and I really mean immensely. I hope these can seal up your ear canals fully because otherwise you might as well listen from a megaphone. They are worth half their price if even then. So yes, the engineers at Sony created an in ear headset that is packed with features while having one of the smallest form factors available in the general market. The problem it feels like is that none of them ever put them on... All these glitches should've been fixed before release. You are paying a premium price but you are not getting a premium product.
No, I would not recommend this to a friend- Pros mentioned:Sound quality
New best of the best.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing. Bose user for the last few editions. This by far performs better than the competition.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GordonT, we're glad you like our product! Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Vee
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is awesome, I finally had Samsung earbuds but these blow those away.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VernonA, we're glad you like the sound quality of our product, Thanks for choosing Sony! ~Earl
Good earbuds, terrible software.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good earbuds, terrible software. There's a lot of flexibility in how to configure them, but the Sony Sound Connect software doesn't save settings, randomly changes stuff, etc.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Aaron,
Thank you for the purchase! We're glad to hear that you like the headphones. We do apologize for the inconvenience. Your feedback is noted. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Best earbuds ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very clear and crisp sound, noise canceling is superb best quality ive ever had from earbuds
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ap85,
That's great! We're glad to hear that you like the clear sound and noise canceling of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Best wireless earbuds
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best ear buds around, best sound quality and noise cancellation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DeanS, Thanks for the 5-star rating! We're glad you like your new earphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
Earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with those. The sound was amazing. You can’t hardly hear anything. No noise just nice ear buds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LeRoy,
That's amazing! We are thrilled to know that you are very happy with your WF-1000XM5 and that you are satisfied with its exceptional sound quality & industry-leading noise canceling feature.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for the perfect star review and for choosing Sony!
- Romeo
Awesome
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great! Only complant is I wish it had a little longer battery life
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the excellent review, JohnRedcorn!
We're so happy to hear that you are enjoying your WF-1000XM5 earbuds. It is truly rewarding to know that they are meeting your expectations for a great listening experience.
We also understand your feedback about the battery life. We are always looking for ways to improve our products, and we will be sure to share your suggestion with our product development team.
Thank you again for choosing Sony and for sharing your experience.
Best regards, Gus, Sony Social Media Team