Customer Ratings & Reviews
- Model:
- WF1000XM5/S
- SKU:
- 12140295
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers often highlight the excellent sound quality, outstanding battery life, and comfortable fit of the product, along with its effective Active Noise Cancellation and clear bass. However, some users have experienced frustrating initial connectivity issues and found the product to be a bit pricey. Concerns have also been raised regarding overly sensitive touch controls and a perceived lack of volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Amazing earbuds
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These work so well! Noise cancelling is incredible. Highly recommended.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NoahJ, That's great! We're very happy to hear you like the incredible noise cancelling feature of your new Sony WF1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best truly wireless noise-cancelling performance on the market1. With a specially designed driver unit, for wide frequency production, deep bass and clear vocals, these headphones are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. Thank you for choosing Sony! -Sam
- Pros mentioned:Sound quality
Could be priced lower
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Any sort of noisy environment will make it very hard for someone to understand you during calls. Sound quality is amazing, same with the noise cancelation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Xvibn, we're glad you like the sound quality and noise canceling feature of our product. We're sorry to hear that you have an issue during phone calls with your Sony unit. Please isolate the issue by following this link:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779964.html
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Long term use ruins transparency/ANC
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After two exchanges (three pairs of XM5 total) I'm hoping to go back and exchange them to get a different brand of earbuds entirely. I don't know what about my daily use case is that does this, but I have repeatedly gotten a loud white noise after a couple months of use that destroys the quality of transparency and ANC. This is NOT the white noise that might typically come from ANC. This is almost like heavy rain, or a loud rumbling coming from one of the buds that completely ruins the listening experience. It appears all the sudden in one fell swoop and then will not go away. While I do truly enjoy the sound quality and user experience, and all the bells and whistles, I cannot accept these long term issues.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hey JedediahB, thanks for your review!
That sounds odd, if the issue keeps happening even after replacing the headphones many times, that may mean we have a special issue going on here.
We have some steps you might check on the links below:
https://www.sony.com/electronics/support/articles/00273844
https://www.sony.com/electronics/support/articles/00298368
If after checking those steps the issue persist, please email us at socialsupport@am.sony.com with the following details:
Name:
Best buy username:
Model Number:
Issue:
Telephone Number:
So we can provide you personalized assistance.
Our apologies for the issue, we'll do our best to assist you with it.
Thanks for choosing Sony.
Gus
XM 5 call quality in a loud environment
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been using the Sony Link S now for about 1 year.I bought the XM 5 and have returned them.When talking in a loud room no one I was talking on the other end could make out what I was saying even after the firmware update.I Used my LInk S and what a difference.People I was talking to were able to clearly understand and hear me. Sony, for this price the XM 5’s call quality in a loud environment is terrible when making calls. I am back to my Link S.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Alexa1,
We regret to hear that you were not satisfied with the WF1000XM5. Your feedback is extremely important to us and is very much appreciated.
If the size of the earbud tips does not match the size of your ear canals or the headset is not worn properly in your ears, tap operations or Speak-to-Chat speech detection may not work correctly, or you may not obtain the correct sound qualities, noise canceling effects, or call performance. It is recommended to wear the headset properly.
Thanks for sharing your review and we hope you will consider Sony for your future purchases.
-Ralph
- Pros mentioned:Sound quality
Great earbuds
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loved my Xm4s, but these are way better! You won't be disappointed.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Suriel,
You made the right choice upgrading to the WF1000XM5! The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great for listening but connects by itself in case
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is great, but there is something wrong with the consistency in quality. My buds kept connecting to my device, while in the case, therefore draining battery. By the time I wanted to use them, they never had enough power. I tried all of the steps for fixing it. Sony ended up sending replacement. will see if problem persists. Futhermore, phone call quality is pretty terrible. While I have no problem hearing the person on the line, the other people tell me I sound like I'm underwater
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi TSRoll, we're glad you like the sound quality of our product. We're sorry to hear that that you have issues with your Sony unit. This is not the experience we want you to have. We'd like to review your file to better assist you. Please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
- Cons mentioned:Volume
Noise cancellation (Not)
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was expecting a bit more volume for the price and it is not a true noise cancellation item as advertised.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Greg,
We are sorry that you are having issues with your Sony wireless noise canceling headphones. If the sound level is low, please make sure to turn up the volume of both the headphones and the connected device. You can also connect the Bluetooth device to the headset once again. For more steps, you can follow the guide here: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780052.html. With regard to your concern about the noise canceling feature, you can follow the suggestions here to further isolate the issue: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780044.html.
We take all user input seriously and will make sure your comments reach the appropriate person. If you are still having the same issue, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
Good noise cancelling if they can fit and stay on
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I liked the functionality of the earbuds overall. I have an Android phone, and it works really well with my phone. However, I had to return my earbuds because I have ears that have really huge openings, and the largest ear tip that came with the device was too loose for my ears. This made me force to really shove them deep in my ears to ensure they don't fall off, but in the process the notches for the charging contacts irritate my ears. I felt like if I have to deal with these inconveniences now, I'll have to deal with them for the duration of my ownership of the earbuds, so I had to return it and switch to the Bose earbuds.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Shubert,
We regret to hear that you were not completely satisfied with the headphones. Your feedback is extremely important to us and is very much appreciated. For optimum fit and comfort, it is recommended to wear the headphones properly. Twist the headset unit to fit it snugly into the ear canal, and adjust the positioning of the headset unit until it fits comfortably. The most suitable size of the earbud tips for left and right ears may be different. The “Sony | Headphones Connect” app allows you to determine which earbud tips suit you best to achieve the optimal noise canceling effect, sound quality, etc.
Thanks again for sharing your review and we hope you will consider Sony for your future purchases.
-Ralph
Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.really good but i will say its easy to lose them and hard to locate them using the app.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrianF,
Thanks for the 5-star rating! We couldn't be happier to hear that you're enjoying the XM5 headphones. We understand how frustrating it can be to misplace them, while the app offers a location feature, it does have limitations depending on the last connection. We'll pass your comment along to the team as we're always working to improve the user experience.
Thanks for choosing Sony.
-Eliab
Sony WF1000XM5
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. Worthy successor to the wf10004.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Elizabeth,
Thanks for the fantastic review!
We can't be happier to hear that you're enjoying your new WF-1000XM5 earbuds. It means a lot to us that you consider them a worthy successor to the WF-1000XM4, as we work hard to innovate and improve with each new generation.
Thanks for choosing Sony!
Sincerely,
Jenn | Sony Social Media Team.
Best for android users
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best earphone on the market. Would recommend if you are an android user. Not the best paring experience for iPhone, but would recommend if you’re not planning to share the earphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlexT,
Thank you for your time writing this review. While we are glad you like the WF1000XM5, we're sorry to hear the trouble you are experiencing when pairing the earbuds to your iPhone. Allow us to help troubleshoot the issue.
The WF1000XM5 work well with both Android and Iphone devices. For optimum performance, ensure that the headphones software is updated as it includes key features, applications, bug fixes, and feature improvements. Please try some solutions below to troubleshoot if pairing with a Bluetooth device cannot be done.
Bring the headset and the Bluetooth device within 1 m (3.2 ft) from each other.
If there is a device nearby that has been connected with the headset using LE Audio before, the device may be automatically connected with the headset when the headset enters pairing mode. Turn off the Bluetooth setting of the device with the connection history, and then pair the headset with a new device.
Restart the connected device such as a smartphone or a computer you use, and pair the headset and the device again.
Charge the charging case.
Reset the headset.
Initialize the headset, and pair the headset and the device again.
For more troubleshooting steps, please check this article link:
https://www.sony.com/electronics/support/articles/00298364?utm_source=glean
Should you need further assistance, feel free to contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Sony values customers opinion as we always strive to provide the best experience possible. Rest assured that your feedback will not go unnoticed and will pass this to the rest our team. Thanks again for purchasing Sony. - Kris
Good
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great earbuds. But I was expecting less wind noise intrusion on windy days
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AmexisB,
Thank you for the purchase! We're glad to hear that you like the headphones. We recommend using the Sony Sound Connect app to adjust sound settings depending in your preference.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/software/00269130
Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Awesome upgrade
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound if you have the 4 might wait but theses are great
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Stich,
You made the right choice with the WF-1000XM5! We're glad that you are enjoying the sound quality of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
Sony wf-1000xm5 best out
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best headphones out right now..the sony wf-1000xm5
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MichaelL,
Thank you for choosing Sony!
We're delighted to hear that the WF-1000XM5 earbuds have made such a strong impression and earned your top recommendation. Knowing they stand out as the best earbuds in your experience truly exceeds our expectations. Thank you for sharing your feedback!
Best regards,
-Fred
Sound quality, top notch
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Here are my deal breakers: i bought the previous version last year which was stolen sad moment. And i understand they improve them making them lighter, more compact, etc but, they still fall off just by my ears being moved or something moving it, not stable. Another thing is the inserts why not silicone. A cushion like is very uncomfortable when you sweat, gets wet or gets dirty. It always reminds me i have to clean my ears. Thats not nice. I pay for an experience not a reminder.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi NoelO,
It is unfortunate to know what happened to your WF-1000XM4, and we are really sorry if the fit and supplied noise isolation earbud tips of our WF-1000XM5 didn't live up to your expectations. This is certainly not the news we'd like to hear from you. For optimum fit, comfort and to keep the headphones from falling out, we always recommend following the steps on this article:
https://www.sony.com/electronics/support/articles/00262839
If there's something we can do to help or you may need more information/technical assistance with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We value you & your feedback, and thank you for choosing Sony.
Sincerely,
Romeo
Sony Social Support
- Pros mentioned:Sound quality
Great quality but terrible for running.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality. Best I’ve heard. Only complaint is that they rattle in your ears if you’re running.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JeremyR,
Thanks for commenting. We are thrilled to know about your satisfaction with the amazing sound quality of your WF-1000XM5. We are sorry if you are experiencing an issue when using them for running. Let's try to isolate and address this problem by following the troubleshooting on this link:
https://www.sony.com/electronics/support/articles/00298368
I hope this helps.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
If there's something we can do to help or you may need more information/technical assistance with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you so much for your purchase, and for choosing Sony.
Best regards,
Romeo
Best buds ever
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.By far the best buds I have ever used. The WH-1000XM5 are the only thing better.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChristopherD, Awesome! We're very happy to hear that find them to be the best you've ever used. It's also fantastic to know that you appreciate the WH-1000XM5 headphones! Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Sony ear buds best in class.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound good and work as the should the sound is amazing not as good as ear muff style and the are not very comfortable. However you get used to them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Donald,
Thanks for commenting. While we are thrilled to hear your satisfaction with the amazing sound quality of your WF-1000XM5, we are really sorry if they didn't fit you well. This is certainly not the news we'd like to hear from you. For optimum fit, comfort and to keep the headphones from falling out, we always recommend following the steps on this article:
https://www.sony.com/electronics/support/articles/00262839
I hope this helps.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you for your purchase and for choosing Sony.
Best regards,
Romeo
- Pros mentioned:Sound quality
Overhyped, buyer beware!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound quality. Only get decent ANC with larger tips, but those are extremely uncomfortable after 15 min. Poor voice quality on phone calls unless you are in a quiet environment. Software/firmware is terrible. Earbuds tend to connect to phone while still in case, which make answering calls frustrating because you have to manually switch to headset when answering calls same goes for watching media..
No, I would not recommend this to a friend Definitely better than Bose!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased the Bose earbuds 2, but always had connection problems in the gym, Sony has a better connection to my iPhone than the Bose, and also has a ton of options within the app, I’ll stick with Sony from now on.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Great,
Thank you for your purchase and we are honored to have customers like you. We're happy to hear that you like your new Sony headphones. Thank you for choosing Sony and enjoy your headphones!
-David