Best Buy Tech Fest SaleEnds Sunday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

$248.00
Save $80
Comp. Value: $328.00

Customer reviews

Rating 4.3 out of 5 stars with 2332 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

There aren't enough negative mentions yet.
83%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 53 Showing 1,041-1,060 of 2,332 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    There Great

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are by far my favorite headphones I have ever had over the last 20 years. I would say I had tried most if not all headphones on the market and these are the best in terms of audio sounds and keeping noise out with their noise blocking technology.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Hurricane,

      You made the right choice with the Sony WF1000XM5! We're thrilled that you like the sound quality and noise canceling function of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Best ear buds ever!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound. A bit on the pricey side but well worth the money.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JermaineT, We're glad that you are impressed with the new Sony XM5 Wireless earbuds. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    I love these!!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love these! Ao much that when i thought i lost them i bought a replacement! Of course I found rhe second pair. About a week later! This is actually my 3rd pair of the Sony wireless earbuds. I previously owned the WF-1000XM4 and loves them as well! They are a bit pricey but absolutely worth it!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DellM, we're glad you are enjoying your new earbuds. Thanks for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Bose headphone

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, comfort to the year, five stars rating

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MiguelD, awesome! We're happy to hear about your satisfaction with the superb performance of your headphones. Thanks for the perfect star review! - Romeo Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony Earbuds

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrific sound quality and excellent connections. Comfortable fit.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jack,
      Awesome! We're thrilled to hear your enjoyable experience with the superb sound quality, easy connectivity, and comfortable fit of your WF1000XM5 headphones. We are committed in providing you the best experience possible. Thanks for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Fit Good

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better than any that I had, fit in my ear perfectly

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello SP24,

      Thank you for choosing Sony!

      We couldn't be happier to hear that your new WF1000XM5 earbuds are a perfect fit for you! It's a true pleasure to know that they're the best you've ever had. We hope you continue to enjoy a great listening experience.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Sony XM5 earbuds

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the sound. The fit is better now that I changed the ear tips.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi clamley21,

      You made the right choice! We're glad that you like the sound quality of the headphones. It's also great that you were able to find the right fit for you. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Lack of ANC

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These sound great once you setup the EQ settings. What makes these terrible is the ANC, there’s an issue with voice cancellation, since I can hear people talking clearly. They do cancel sometimes other noises but even with proper sealed these let a lot of noise in. They dont feel like they hsve ANC. I will be returning these,not worth the $300 price tag.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best ear buds

    |
    |
    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality of the sound and base are the best i have ever owner. Highly recommend for everyday use!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you so much for your wonderful feedback on the WF-1000XM5, AnthonyM! We're thrilled to hear that you're enjoying the exceptional sound quality and bass, and that our earbuds have become your top choice for everyday use. Your recommendation means a lot to us. If you ever have any questions or need tips to get the most out of your WF-1000XM5, please feel free to reach out. Thank you for choosing Sony!

      Best regards,
      Gus
      Sony Social Media Team Sony_US

  • Rated 5 out of 5 stars

    My blasters

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They work great and they are so sleek and smooth to wear

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RaulG,

      Thanks for the wonderful review!

      We're delighted to hear how you love your WH-1000XM5 headphones and that they work great for you. It's especially rewarding to know that you find them so sleek and smooth to wear.

      Thanks for choosing Sony!

      Sincerely,
      Jenn | Sony North America. Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Sound/NC

    |
    |
    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Some of the best sounding earbuds out there. I know the price is high but comparing these to even the top of the competition is a walk in the park for these guys. The lows are amazing and the highs are crisp. I wear these everyday and for yard work the noise canceling is amazing!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Clayton,

      Thank you for the 5-star rating! We're happy to hear that you like the sound quality and noise canceling of the headphones. Thank you for choosing Sony and have a nice day!

      -David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great for work

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable good battery life and great sound quality for non audiophiles.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Blindpilot, we're glad you like the battery and sound quality of our product! Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    noise canceling

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality in sturdy product. It provides excellent noise canceling and great base.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JimsonL, Amazing! We're very happy to hear you like excellent noise cancellation, great bass and sound quality, and sturdy built quality of your new Sony WF1000XM5. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam Sony_US

  • Rated 4 out of 5 stars

    Good but don't use the largest earpieces

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While I love Sony products, including this product, the battery life is very short lived and the largest earpieces prevent the proper seating of the buds in the case, so they don't charge. I realize technology is constantly being updated so hopefully better battery technology will help with the battery life.... but Sony...honestly, what's with the design flaw around the case fit?

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, Tdnb,

      Thanks for the review and for letting us know your concerns about the Earbuds. It really matters to us, as Sony always strives to deliver the best quality products. We can definitely take in consideration the details provided, and pass the feedback to the appropriate department.

      Thank you for choosing Sony, have a nice day!
      -DiegoV Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    great

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    best earbuds i ever had there isn’t a better earbud

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi harley,

      That's incredible to hear! We're so glad that the WF-1000XM5 earbuds are the best you've ever had. Your positive feedback is a huge compliment to our team.

      Thanks for choosing Sony.

      Best regards,
      Eliab sony-global

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good product

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound quality, would have liked the buds to have wings like the beats does, but overall really happy with the product.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Beastgun7, Thank you for your fantastic review of the WF-1000XM5! We're thrilled to hear that you are enjoying the sound quality of our product. We appreciate your feedback regarding the design of the earbuds. While the WF-1000XM5 does not include wings like some other brands, we are always looking for ways to improve our products based on customer feedback. We're glad to know that overall, you are really happy with the product. Enjoy your listening experience and thanks for choosing Sony! - Romeo Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Sony wireless

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are very good they have very good recommended sound

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi OmarR, Great! We're very happy to hear that you're satisfied with the amazing sound quality of the WF1000XM5. We appreciate the recommendation and thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Highly recommend

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good sound quality, comfort. Many unique features

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SeanK, we're glad you like the sound quality and comfort of your new headphones! Thanks for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Sony earbuds

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, long lasting battery, good design overall

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rizzz, awesome! We're glad you like the sound quality, battery and the design of our product! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thank you very much for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Good earbuds

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product if interested to have bass noise reduction , better to buy at sale

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PSRI,

      We're delighted to hear you find the WF-1000XM5 a great product, especially highlighting its bass and noise reduction capabilities! We engineered these earbuds to deliver exceptional sound quality with powerful noise cancellation across the entire frequency spectrum, and it's great to know you're experiencing that benefit.

      Thanks for choosing Sony, have a great day!
      DiegoV Sony_US