Customer Ratings & Reviews
- Model:
- WF1000XM5/B
- SKU:
- 10101609
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Top of the line
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best pair of earbuds I've ever used. Noise canceling is better than any other ear bugmds I've tried
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sean!
Thanks for taking the time to share your review of the WF-1000XM5 earbuds. It is fantastic to know that you consider them the best pair of earbuds you've ever used, and that the Noise Cancelling performance is standing out.
We're glad you chose Sony!
Best regards,
Estefany
- Pros mentioned:Sound quality
good buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I come from using the AirPod Pro, Bose - QuietComfort Ultra, Beats Studio Buds + and this one are the best by far, Quality Sound, Conectivity, Options,
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FernandoQ,
That's great! We're glad to hear that you like the sound quality of the Sony headphones. Thank you for choosing Sony and enjoy your headphones!
-David
I always chose Sony ear buds over any
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality feels strong. I do wish they were able to go a little louder but my ears may be spoiled from the xm5 over ear headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JohnV, We appreciate your feedback. Please make sure to turn up the volume of both the earbuds and the connected music device. Despite your concern, we are glad that you like your Sony WF-1000XM5 noise canceling wireless in-ear headphones. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality
Amazing earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these for my partner after their old pair broke. They use them for over 8 hours daily due to a loud working environment and do a wonderful job of noise canceling and clear audio.
I would recommend this to a friendBrand response from SonyListens
Posted .That's fantastic, GabiB!
You've made a great choice! We are extremely pleased it suits your needs and expectations. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for the perfect star review and for choosing Sony!
- Romeo
Comfortable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Work well, connect to multiple devices easily. You can't see the battery status when they are in the case, though.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your review, MikelY!
We are very pleased to hear that your WF-1000XM5 earbuds work well and that you find them easy to connect to multiple devices.
We also appreciate you providing the feedback regarding the inability to see the battery status while the earbuds are in the case. We rely on user insight like this to continuously improve the design and features of our products.
Thank you again for choosing Sony and for sharing your experience.
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Call quality was poor
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Although the call quality was poor, it had great base and music sounded so amazing. The noise cancellation was amazing compare to my others
I would recommend this to a friendBrand response from SonyListens
Posted .Hi iiGR33DYii, thank you for your honest review of the Sony - WF1000XM5. We're very glad to hear you're enjoying the powerful bass and the impressive noise cancellation, it's great to know the music experience stood out for you!
We're sorry to hear you're having issues with the call quality. That's definitely something we take seriously, and here are some troubleshooting steps that may help:
1. Make sure the earbuds are worn properly. Hold and rotate the headset unit with your thumb, index, and middle finger to adjust the headset to fit your ear.
2. If there is a gap between your ears and the headset units, your ears may not be sealed properly. Try the different ear tips included with the unit and Perform [Determines Optimal Earbud Tips] on the “Sony | Headphones Connect” app and confirm that [Earbud tips are air-tight.] is displayed.
3. Make sure the earbuds are updated to the latest firmware through the Sony Headphones Connect app.
If the issue continues, our support team is available to help you further. You can contact them through: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thanks for considering Sony products!
Regards,
Dominick
- Pros mentioned:Sound quality
Best headphones on the market with noise cancellat
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.With every penny!!! These have been a lifesaver when trying to study in a noisy environment. I was able to study at an AAU basketball game!! Didn’t hear a thing!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TamaraG, we're happy to hear that you are enjoying your earbuds! Thanks for choosing Sony! ~Earl
So far, so good
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far, he loves them. Gave these to hubby for Christmas. The only perm is that other reviewers mentioned that the bass may not be as good as other buds. So he is analyzing that now.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KathyP,
That's fabulous! You've definitely made a great choice! We are truly delighted to know that your hubby loves the superb performance of his WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you so much for your purchase and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Amazing
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these as a gift for someone who spend lots is time and money on good quality when I offered to buy him a pair of his choice he chose these and said they were one of the best
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KellyM, thanks for choosing and purchasing our product! This is a great gift indeed. ~Earl
New earbuds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very much enjoy my wireless ear buds. They are probably the best I have bought.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TravisW,
Thank you for your feedback! It is fantastic to know you are enjoying the WF-1000XM5 earbuds.
They deliver excellent noise cancellation, clear sound and a comfortable fit, perfect for everyday use.
We appreciate you choosing Sony!
Best regards,
Estefany
- Pros mentioned:Sound quality
AMAZING IN EAR HEADPHONES!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality! Possibly even better than AirPods Pro, definitely recommend these headphones, you cannot go wrong purchasing these!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GrayWolf,
That's very nice to hear! We're happy that you like the sound quality of your new Sony headphones. We appreciate the positive feedback and thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Review
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound and base. Very good charge time. Pricey, but worth it
I would recommend this to a friendBrand response from SonyListens
Posted .Wonderful, Cza91! We're glad that you like the sound quality of the earbuds. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
Great ear buds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancellation is pretty good, and the sound quality is great. It takes a little getting used to getting them in your ears because they are smaller than what I am used to with AirPods
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JayD, we're glad you like the noise canceling feature and sound quality of your new earbuds! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thank you very much for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Great Sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Work and Sound Awesome, 4 star due to hard to get out and replace in the caseand slippery to hold into. No issue with ear fittment for me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HappyWife, we're glad you like the sound quality of our product. We appreciate your feedback regarding the case of your Sony unit. Thanks for choosing Sony. ~Earl
Fantastic sound!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Buds don't wanna come out of the case. This leads to fumbling a bud here or there. If you don't mind chasing em down a time or two then these are FANTASTIC!
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your feedback on the WF-1000XM5, ThomasC. We're glad to hear you find them fantastic overall. We understand your concern about the buds being a bit tricky to remove from the case, which can lead to fumbling.
A potential solution might be to ensure the buds are magnetically secured when docked in their case, providing a more secure grip for easier removal. Additionally, adjusting the angle or grip when removing them can help prevent drops.
If you have further concerns or need assistance, please don't hesitate to reach out to our customer service. Thank you for choosing Sony!
Gus
- Pros mentioned:Sound quality
Great noise canceling
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound quality and noise canceling. Call quality with the noise canceling is great! Id recommend this product to others in the market.
I would recommend this to a friendBrand response from SonyListens
Posted .That's great to hear, RobinD! We're happy that you like your new headphones. Enjoy and thanks for choosing Sony. -Craig
Sony earbuds
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these better than my olds ones. They were to heavy and fall out my ear. These are much lighter and fit better. Money well spent!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CharlieC, it is nice to know that you love your new earbuds. Thanks for choosing Sony! ~Earl
Ear buds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not as good as i hoped.I was expecting a much cleaner sound.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi FrankA,
We are so sorry to hear that you're not getting the sound quality you were hoping for with your WF-1000XM5 earbuds. To get the best sound, the fit is crucial. In the Sony | Headphones Connect app, try the "Determines Optimal Earbud Tips" test to find the best size for your ears. You can also use the equalizer in the app to customize the sound to your liking.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Sound quality
Very please with the sound quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Clear sound and much better sound quality than the airPods I have used in the past. Noise canceling is nice and helps with studying when in coffe shops noisy than normal
I would recommend this to a friendBrand response from SonyListens
Posted .We're glad that you are enjoying your new Sony earphones, WhyWhen! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
- Pros mentioned:Sound quality
Soo great in style
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great innovation, uniqueness in application and great sound
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DavidO, Thank you for the positive review! We're very happy to hear you like the great sound quality and unique features of your Sony WF1000XM5. Thanks for choosing Sony! -Sam