Customer Ratings & Reviews

Hi JennieB, Awesome! We're thrilled to hear that your husband loves the sound quality and long battery life of the WF1000XM5 headphones. Thanks for choosing Sony! -Sam

Hi ArtieR,
Thank you for your valuable feedback regarding the WF-1000XM5 earbuds. We sincerely apologize for any disappointment you've experienced with the noise-cancelling feature. Your insights are essential in helping us improve our products.

To enhance your listening experience, we recommend adjusting the noise-cancelling settings through the Sony | Sound Connect app. This app allows you to customize the noise-cancelling levels and optimize performance based on your environment.

Thanks for considering Sony products and for your feedback!
Regards,
Estefany

Hi John, That's awesome! We're very pleased to hear that you were able to find the most suitable noise cancelling configuration to perfectly suit your needs. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam

Hi Haystack, thanks for choosing and purchasing our product. We're glad you appreciate the great sound quality and noise canceling feature of the WF1000XM5. We're sorry to hear that you have an issue with the Headphone Connect app of your Sony unit. Please make sure the firmware of the app and earbuds are up to date. You can also uninstall/reinstall the app on your smartphone. Please try rebooting your smartphone. If possible, try the Headphone Connect app with another smartphone.

You can also find this link helpful in troubleshooting issues on your earbuds:

https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780014.html

If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

~Earl

Hi JacobS, Thank you for your feedback on your new Sony WF-1000XM5. We're glad to hear that you are enjoying the audio quality, which is one of the key strengths of the WF-1000XM5. We understand that finding the perfect fit can vary from person to person. We recommend trying different ear tip sizes and experimenting with the positioning to achieve a snug fit. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different. Please follow this link for more details:

https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781968.html

Hope this helps and thanks for choosing Sony! -Sam

Hi Krsna, Perfect! We're so pleased to hear that you're enjoying the excellent noise cancelling feature of the Sony WF1000XM5 especially during your workout sessions. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam

Hi NeilB, we're glad you are enjoying our product. We appreciate your feedback regarding the Headphone Connect app. Thanks for choosing Sony. ~Earl

Thank you for the fantastic review, BenB!

We are absolutely delighted to hear that you find your WF-1000XM5 earbuds to be "Amazing"! It's incredibly rewarding to know that you are thoroughly enjoying both the great sound quality and the powerful noise canceling features.

We engineered the XM5s to deliver a truly immersive, distraction-free audio experience, and your feedback is a wonderful validation of that effort.

Thank you again for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hi Bronwyn,

This is not the experience that we want you to have. Sony's commitment to customer satisfaction is our top priority. Rest assured that your feedback will help us improve our products and services.

We would like to know more about what happened and review your file. We also want to make sure that everything is handled accordingly. Please email the below information to socialsupport@am.sony.com.

Name:
Username:
Model Number:
Issue:
Telephone Number:
Case Number:

Sincerely,
-Ralph

Hi IsaiahP, we're glad you like our product. Thanks for choosing Sony. ~Earl

Hi 808shopper,

Fantastic! You've made a great choice! We are very happy to hear your satisfaction with the amazing performance of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

Thank you so much for the perfect star review and for choosing Sony!

- Romeo

Hi Ricardop,

Perfect! We're thrilled that you are enjoying the performance of the headphones. Thank you for choosing Sony!

-Ralph

Thanks for sharing your experience, Jandohittin! We're glad that you are impressed with the performance of your Sony WF1000XM5 Wireless earbuds. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Craig

Hi RaymundoD, we're glad you are enjoying our product! Thanks for choosing Sony. ~Earl

Hi ChristopherF, Awesome! We are thrilled to learn that the Sony WF-1000XM5 has met your expectations for both sound quality and noise cancellation. Glad to know your investment is worth it. Thanks for choosing Sony. -Jess

Hi GaryX, Awesome! We are glad to hear that you are happy with your new WF1000XM5! Thank you for choosing Sony! -Carl

Hi RobertF,

Thanks for the 5-star review! We couldn't be happier to hear that the WF-1000XM5 have been such a positive upgrade for you from your previous buds. Enjoy the premium sound quality and the industry-leading noise cancellation!

Thanks for choosing Sony.

Regards,
Dominick

Hi Styles,

Great! We're thrilled that you like the comfort, battery life, and functionality of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!

-Ralph

Hi Vadim, thanks for commenting! We are truly happy to know that you're satisfied with the amazing sound quality of your WF1000XM5. We greatly appreciate your feedback with supplied earbud tips. Thank you for your purchase and for choosing the best brand, Sony! - Romeo

Hi James, Amazing! You've made an excellent choice! We are truly happy to hear you are very satisfied purchase and you are enjoying its exceptional audio quality and overall features of these earbud headphones. Thank you for your purchase and for giving the product a perfect rating! -Jess