Customer Ratings & Reviews
- Model:
- WF1000XM5/B
- SKU:
- 10101609
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers find value in the exceptional sound quality, including clear audio and booming bass, and the impressive battery life. They also appreciate the comfortable and secure fit, effective active noise cancellation, and lightweight design. However, some users have expressed frustration with initial connectivity, and a few have noted concerns regarding the price, overly sensitive touch controls, and a perceived lack of volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Amazing!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best earbuds I have ever worn. Tried about 10 different pair and these hands down are worth every penny.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DukeTV,
You've definitely made a great choice! We are extremely pleased to know that it perfectly suits your expectations. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for the 5-star review and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, worth the money! Cancels noise perfectly just make sure you pick the right ear rubber thing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rockingkitties,
Fantastic! We are very happy to hear your satisfaction with the amazing performance and reasonable price of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you so much for the perfect star review and for choosing Sony!
- Romeo
Good earbuds, terrible software.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good earbuds, terrible software. There's a lot of flexibility in how to configure them, but the Sony Sound Connect software doesn't save settings, randomly changes stuff, etc.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Aaron,
Thank you for the purchase! We're glad to hear that you like the headphones. We do apologize for the inconvenience. Your feedback is noted. Thank you for choosing Sony!
-David
Sony always a good choice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great review!! Checked off all the boxes!! Number 0ne On Consumer Report!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CarolL,
We are thrilled to hear that our WF-1000XM5 earbuds checked all the boxes for you! It is an honor to be recognized as a top choice by Consumer Reports, and we truly appreciate your support and kind words.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Sound quality
Great earphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had mu doubts but these really woek well. The sound and the noise cancellation are great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TPG87, We're glad to hear that you're enjoying your new headphones. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
Headphone
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Been using the same model since the first generation. One of the best on this generation
I would recommend this to a friendBrand response from SonyListens
Posted .Hello YominG,
Thank you for choosing Sony!
We're elated to hear that you've been enjoying the WF1000XM5 earbuds and have stayed with the series since the very first generation. Your loyalty and high praise for this latest model truly mean a lot to us. Knowing that our earbuds continue to earn your trust across generations inspires us to keep innovating and delivering the best possible listening experience.
Best regards,
-Fred
- Pros mentioned:Battery life
Perfect while working in a noisy enviorment
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The beat ear buds you can buy! Easy to use, forget it is in my ear most of the time. Battery last about 7-8 hours.
I would recommend this to a friendBrand response from SonyListens
Posted .Wonderful, Wonderbread26! The new Sony XM5 wireless earbuds are truly amazing when it comes to noise canceling. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Craig
Very much happy
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Im so happy in purchasing this product,it was such a great experience
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, AngelD!
We are so happy to hear you're having a great experience with your WF-1000XM5 earbuds. Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Great
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound on Android if you have an iPhone you suck keep your Apple crap
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dyel92, Awesome! We're glad to hear you like the great sound quality of your new Sony WF1000XM5. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Overpriced.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the price, the earbuds are just OK. The noise cancelling function is not as good as on the "big" headphones. And, I had to buy generic foam tips to replace original ones, because the foam was not expanding well. Sound is good, but not better than air pods pro. Overall, I think this item is too expensive for what it is.
No, I would not recommend this to a friend - Pros mentioned:Sound quality
Best wireless earbuds
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best ear buds around, best sound quality and noise cancellation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DeanS, Thanks for the 5-star rating! We're glad you like your new earphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
Vee
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is awesome, I finally had Samsung earbuds but these blow those away.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VernonA, we're glad you like the sound quality of our product, Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
New best of the best.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing. Bose user for the last few editions. This by far performs better than the competition.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GordonT, we're glad you like our product! Thanks for choosing Sony. ~Earl
- Pros mentioned:Bass
XM5 is THE BEST!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.each version just gets better! The XM5's are by far better than anything else right now. So small but huge sound field. Great dynamic clarity and bass is superb!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jeffro,
You made the right choice upgrading to the Sony WF1000XM5! We're glad that you are enjoying the sound quality and size of the headphones. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
Excellent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent head phones they worked perfectly on everything cause music everything
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the review, Ikeo!
We are thrilled to hear that your WF-1000XM5 earbuds are working perfectly for everything you do! Whether it's catching every detail in your favorite music or staying connected throughout the day, we designed these to be the ultimate all-around companion.
Thank you for choosing Sony!
Best regards, Gus, Sony Social Media Team
Engineers play project that is released early
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Feels like Sony told its engineers to go nuts, then those engineers added everything to this headset but they never really tested it outside in real life. I've had xms since xm2s. They all have been over the ear with the exception of xm4s which I returned because I did not like the size. I have my over the ear xm4s and I will not be separating from them any time soon. I bought these xm5s because they are the smallest in ear phone made by a reputable company which can also fit inside my helmet. These are absolute trash. Left piece keeps cutting out for a split second then connects back immediately. Not sure whats going on with it. It is a random occurrence. Sometimes the volume peaks for a split second then goes back to previous volume level. This is almost immediate so when it goes normal to high to normal volume levels, the high part feels like someone is blowing to your ears as you are listening. If you have the ambient sound mode on, when you speak, you still hear the chime sound like it turns on ambient sound mode for chat? Why? I already have it on, why you making me listen to your on and off chime? If you have the wrong ear pieces on, the sound degrades immensely... and I really mean immensely. I hope these can seal up your ear canals fully because otherwise you might as well listen from a megaphone. They are worth half their price if even then. So yes, the engineers at Sony created an in ear headset that is packed with features while having one of the smallest form factors available in the general market. The problem it feels like is that none of them ever put them on... All these glitches should've been fixed before release. You are paying a premium price but you are not getting a premium product.
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Best earbuds ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very clear and crisp sound, noise canceling is superb best quality ive ever had from earbuds
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ap85,
That's great! We're glad to hear that you like the clear sound and noise canceling of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
sweet sounds!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good fit, great sound, and noise cancelling works great.
I would recommend this to a friendBrand response from SonyListens
Posted .That's awesome, poppag! Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
Earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with those. The sound was amazing. You can’t hardly hear anything. No noise just nice ear buds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LeRoy,
That's amazing! We are thrilled to know that you are very happy with your WF-1000XM5 and that you are satisfied with its exceptional sound quality & industry-leading noise canceling feature.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Amazing
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazinf sound and noise cancelling. I never buy anything that expensive but they really are the best
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ssgmatt,
Amazing! We are extremely pleased to hear your satisfaction with the incredible sound quality and exceptional noise canceling function of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for the perfect star review and for choosing Sony!
- Romeo