Customer Ratings & Reviews
- Model:
- WF1000XM5/B
- SKU:
- 10101609
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
to a friend
Nice noise cancelling
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice upgrade from last model, would highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Angel,
That's a very nice upgrade! We're glad to hear that you like your new Sony headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
Best in the game
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best earbuds on the market do not waste your money on airpods pro
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChristopherS, we're glad you like our product! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! ~Earl
Long term use ruins transparency/ANC
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After two exchanges (three pairs of XM5 total) I'm hoping to go back and exchange them to get a different brand of earbuds entirely. I don't know what about my daily use case is that does this, but I have repeatedly gotten a loud white noise after a couple months of use that destroys the quality of transparency and ANC. This is NOT the white noise that might typically come from ANC. This is almost like heavy rain, or a loud rumbling coming from one of the buds that completely ruins the listening experience. It appears all the sudden in one fell swoop and then will not go away. While I do truly enjoy the sound quality and user experience, and all the bells and whistles, I cannot accept these long term issues.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hey JedediahB, thanks for your review!
That sounds odd, if the issue keeps happening even after replacing the headphones many times, that may mean we have a special issue going on here.
We have some steps you might check on the links below:
https://www.sony.com/electronics/support/articles/00273844
https://www.sony.com/electronics/support/articles/00298368
If after checking those steps the issue persist, please email us at socialsupport@am.sony.com with the following details:
Name:
Best buy username:
Model Number:
Issue:
Telephone Number:
So we can provide you personalized assistance.
Our apologies for the issue, we'll do our best to assist you with it.
Thanks for choosing Sony.
Gus
Great sound. Great value
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I prefer these over the $250 pair of Sony. Noise canceling works great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TxBlkLab,
Thanks for commenting! We are extremely pleased it suits your needs. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for your purchase and for choosing Sony!
- Romeo
Sounproof comfort
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great they are truly sound proof and vsry low profile only thing is that rubber ear thing kinda hurts after awhile but not big enough to stop using them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BenjaminO, we're glad you like our product. Thanks for choosing Sony. ~Earl
Sony True Wireless Noise Cancelling Earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound. Comfortable in the ears. Easy to control.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cathi, we're glad you like the ease of control, comfort and sound quality of our product. Thanks for choosing Sony. ~Earl
Sony ear buds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.love 'em!! geat sound. fot great way better than the previous model.
I would recommend this to a friendBrand response from SonyListens
Posted .Amazing! Thanks for the 5-star review, SamR!
We are very happy to hear your satisfaction with the amazing sound quality of these headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for your purchase and for choosing Sony!
- Romeo
Amazing
|Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones even lighter and better noice canceling then the m4s i had before.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Daniel, Thank you for the excellent review! We're glad you like the lightweight design and amazing noise cancellation of your Sony WF1000XM5. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam
Two thumbs up
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love them the sound quality is amazing I go back and fourth between my AirPods and these I love them both but the are really good
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Derrick, Thanks for the positive feedback on the new Sony WF1000XM5 Wireless earbuds. We're glad to hear that you are impressed with the sound quality of the earbuds. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best truly wireless noise-cancelling performance on the market1. With a specially designed driver unit, for wide frequency production, deep bass and clear vocals, these headphones are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. Thanks for choosing Sony! -Craig
Perfect for what I need
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works amazing, love the noise canceling, and the new command features.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CorinCooper, great! We're glad you love the noise canceling feature of our product. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thanks for choosing Sony. ~Earl
Very satisfied
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Loved them! Definitely got my moneys worth. Big fan of the foam eartips
I would recommend this to a friendLighter color
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned for a lighter color black inside until you try to find it on a black workout floor
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Steve, thanks for choosing and purchasing our product. Hope you are enjoying your new earbuds. We appreciate your feedback regarding the color of the unit. Thanks for choosing Sony. ~Earl
Best In Show!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WF1000XM5 True Wireless Noise Cancelling Earbuds are TRULY the best Earbuds. Bar None.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SamF,
Thank you for taking the time to share your thoughts about the Sony WF1000XM5 Earbuds. We appreciate your kind words and support. It’s wonderful to hear that you hold our earbuds in such high regard.
Thanks for choosing Sony!
Best regards,
Stephanie
Sony WF-10000XM5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these earphones, got a great deal with price match
I would recommend this to a friendBrand response from SonyListens
Posted .Hello BrianP,
Thank you for choosing Sony!
We're immensely pleased to hear that you love the WF1000XM5 Earbuds! It's fantastic to know that you were able to get such a great deal with the price match. Your support means a lot to us, and we hope you continue to enjoy your earbuds!
Best regards,
-Fred
Sony earbuds.
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are very adorable noise resistant and water resistant to I love these. and I recommend these to other people. A very good quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sunshine, Thanks for sharing your review! We're happy to hear that you love your Sony XM5 earbuds and appreciate their cancelling feature, water resistance, and quality. Thank you for recommending and choosing Sony! Enjoy! -Maria
Better than my beats!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love them! Never thought these little thinks would sound so good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NewtoCanon, we're glad you love the sound quality of our product! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thank you for choosing Sony! ~Earl
Review of headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty good i like them makes me bump my music.i like music
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ZakB, oh yes! We're glad you like our product! Thanks for choosing Sony! ~Earl
Great quality earbuds
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality. I like the múltiple foaming eat bud tips, and sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GerardoM, we're glad you like the sound quality of our product! Thanks for choosing Sony. ~Earl
they are a headphone option
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancelling is very good. The sound is quite good and the UI has improved a bit. I also have the WF1000XM4 and those are more comfortable by far, these hurt my ears after an hour or so (I could wear the XM4s all day). The newer headphone do not sit in their case easily, the old generation snapped into the charging case very nicely. There is no improvement to the Bluetooth connection or range, in fact it seems worse. Over the improvements do not outweigh the negatives of the newer model (which only lasted me about a year). More planned obsolescence trash unfortunately.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi tlcRokuTV,
Thank you for your review. While we are pleased to know about your satisfaction with the amazing noise-canceling feature and great sound quality of your WF-1000XM5, we are really sorry if it didn't live up to your expectations. We appreciate your feedback regarding when putting the headphones into the charging case. Also, we are pleased that you're satisfied with the very comfortable fit design of your WF-1000XM4.
We'd love to help you troubleshoot the problem you're having with your WF-1000XM5. To start, if you haven't already, we suggest updating the headphones' firmware to the latest version. This update enhances the WF-1000XM5 functionality and features while addressing any performance issues you might be experiencing. For more details, please visit the link below:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/downloads
As for the Bluetooth connection issue, the following article may help resolve this problem:
https://www.sony.com/electronics/support/articles/00298369
And for optimum fit, comfort and to keep the headphones from falling out, we always recommend following the steps on this article:
https://www.sony.com/electronics/support/articles/00262839
Should you need more assistance or information with our product, please email us at socialsupport@am.sony.com with the following details so we can best assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
I hope this helps.
Sincerely,
Romeo
Sony Social Support
Great purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product and good sound quality, I recommend it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KarlR, nice! We're glad you like the sound quality of our product. Thanks for choosing Sony. ~Earl