Customer Ratings & Reviews
- Model:
- WF1000XM5/B
- SKU:
- 10111512
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers find value in the exceptional sound quality, including clear audio and booming bass, and the impressive battery life. They also appreciate the comfortable and secure fit, effective active noise cancellation, and lightweight design. However, some users have expressed frustration with initial connectivity, and a few have noted concerns regarding the price, overly sensitive touch controls, and a perceived lack of volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Fit, Sound quality
Solid, expensive buds that are too hard to clean
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So, overall, I like the earbuds. I’m honestly not typically a fan of earbuds as they tend to be uncomfortable, don’t sound as good as over-ear headphones, and they fall out. These actually stay in place really well, and they come with multiple sized ear pieces for the best fit. They do sound pretty good, and the accompanying app does a good job of helping to customize your sound profiles. The ANC is fine. I don’t know how it compares to other brands and lines, but it certainly doesn’t block out all sound or anything. It definitely helps. I wouldn’t say they are comfortable, but I’ve never worn earbuds that were. To me, it’s more important they stay in when moving and sound decent, which these do. My only real complaint is the rubber that is used for the ear caps attracts wax like a magnet and is rather hard to clean. It looks pretty gross. Within a month of first getting them, I thought one of them broke because the volume dropped to a weirdly low level, just in one ear. It turned out the screen on the ear cap was clogged. It was hard to clean it off. Overall, I’m happy with them, but I wouldn’t spend the money again if they were to break (they better not).
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nowhereman1217,
We are pleased to hear that your WF-1000XM5 earbuds stay in place well and that you are enjoying the customizable sound profiles! We understand that the polyurethane foam ear tips can be a bit more difficult to maintain than standard silicone; because they are porous, we recommend cleaning them only with a soft, dry cloth rather than water or alcohol, which can cause the material to break down prematurely. For the issue you experienced with volume loss, you can gently rotate a dry cotton swab over the mesh surface to lift away buildup without pushing it further into the driver, or consider replacing the tips periodically as they are a consumable part.
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Battery life, Comfort, Fit
WF1000XXM5 Perfect except for volume controls
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The WF1000xm5 was used to replace my WF1000xm3 which still worked and sounded great. The Xm5's are a lot smaller and more comfortable than the XM3's. The XM5's sound every bit as good as the XM3's and maybe even better bass response, perhaps due to a better fit? I do NOT however like tapping the earbuds 4 times to change the volume. This is a real problem on the right earbud as tapping either plays the next song or backs up one song and is very hard to get it to increase the volume! This needs to be changed via a software update as it is a useless function, (as is) and I have to retrieve my FIIO player to change the volume, really a pita at midnight. Other than that I really like the earbuds. I love the Sony App and the battery life is great. Gary
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GaryJ, Thank you for upgrading to your new Sony WF-1000XM5! You've made an excellent choice! We're pleased to hear you like the great sound quality, more compact design, provides better comfort, and overall performance of your new Sony XM5. At Sony, we are always looking to improve our product quality and features. We have noted your input about the tapping function for volume control and will be sure to forward this feedback to the appropriate department.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam
- Pros mentioned:Bass, Sound quality
Great Choice
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pros: Lots of sound in a small packag. Cons: Don't seem to have the same level of ANC as the xm4s but really close. Still don't have location feature. I wasn't going to buy these after my XM4s suffered the dreaded battery issue, but for some reason my local Best Buys didnt have any of the Sennheiers in stock and were at least two weeks out on having them shipped to me. That said, reading numerours reviews gave me the impression that the XM5s still hold the top spot for ANC in this price range even if it is slightly less than the XM4s. I can sit in a loud room with the ANC on, and as long as i have music or something else playing, even at a low level, i really have to try hard to hear nosie from the room. As far as the talk to pause feature goes, it still sucks, a cough, sigh, heavy breath still activates it, if you stop talking to listen to someone else talk, it will start playing whatever you are listing to causing you to interrupt them while hitting pause or speaking to pause again. I am no audiophile by any means but the sound these produce is great, very clear sound, and the bass is crazy (definitely need to make sure you have the right tips for your ears though, they'll still sound good but the bass falls off). Others did complain about how difficult these were to setup, i didnt really find the setup difficult, just a little to much seemed like it tool an hour to due but in realitywas probablyabout 15mins. Definitely more setup options than i remember the xm4s having. Should you buy if you have working XM4s? I would say no, unless you have comfort issues, there's just not that many differences other than the size. If you are coming from the XM4s or others brands that have had issues effecting their use i would recommend the extended warranty if you can swing it, i got it this go around just in case.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Wlong336, we appreciate your detailed review of our product. We're glad you are enjoying your new earbuds. We understand your feedback regarding the speak-to-chat feature of your Sony unit. If Speak-to-Chat is enabled in advance, the Speak-to-Chat mode starts automatically when you talk to someone. The headset pauses or mutes the music being played and captures the voice of the person you are conversing with on the microphones to make it easier to hear. Please follow this link for more details:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783877.html?search=speak-to-chat
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Thanks for choosing Sony. ~Earl
- Pros mentioned:Bass, Fit, Sound quality
Amazing ear buds
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These Sony earbuds are a bit pricey but worth every dime! Sound quality is off the charts. These clearly outperform Apple AirPods and I’ve owned both. The bass is deep and punchy out of the box which I prefer, however the sound profile is completely adjustable using the Sony headphones app. Noise cancelling is excellent and can easily be toggled by touching the outside of the earbud. Loved the variability in rubber ear cup sizes. Looks great as well. Comfortable fit. I would definitely recommend this product if you are looking for some high end earbuds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi StacyC, Thanks for the 5-star rating and we appreciate the positive feedback! We're glad that you are enjoying your new Sony WF1000XM5 wireless earbuds. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Craig
- Pros mentioned:Battery life, Comfort, Sound quality
Amazing
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I operate heavy machinery for 10+ hours a day and I always have at least one in my ear for those full 10+ hours and they are by far the best headphones I've used. Noise cancelling works great. Microphone could be a little better but unless using in noisy setting it works just fine. Battery life is
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EarthMover,
We are thrilled to hear that the WF-1000XM5 earbuds are keeping up with your 10-hour workdays! It’s great to know that the noise cancelling is performing well and that you're finding them comfortable for such long stretches.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Battery life, Comfort, Sound quality
Amazing Sound in Small Earbuds
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve been using the Sony WF-1000XM5 earbuds, and they’re fantastic. The sound is super clear and detailed, with great bass. The noise cancellation works really well, and they fit comfortably in my ears even for long periods. Battery life is solid, and they’re easy to carry around. The only minor downside is they’re a bit pricey, but for the quality, it’s worth it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dayleni,
Thanks for the fantastic feedback! It is great to hear that you're so happy with your WF-1000XM5 earbuds. We’re thrilled that you find the sound to be so clear and that the noise canceling and comfortable fit are working so well for you.
We appreciate your feedback on the price and we're glad you feel the quality makes them a worthwhile investment. We also love hearing that the ergonomic design and industry-leading noise cancellation are keeping you comfortable all day long.
Thanks for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Sound qualityCons mentioned:Connectivity, Touch controls
Great noise cancelling, limited otherwise
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great earbuds, don't get me wrong. The sound is solid, the noise cancelling is best in class. But the flexibility of touch controls leaves a lot to be desired. And the connectivity can be finicky. I encounter random disconnects and fail to connect up on initial removal from case. But it's an infrequent enough problem that I mostly forgive it. The Sony app allows for some customization of touch controls, but this feature is outclassed by brands like Jabra and Samsung that offer a lot more flexibility. Overall, these are solid. But next time I'm in market, I might try a different brand.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi epicjuicebox,
Thank you for your detailed review of the WF-1000XM5 earbuds. We're glad to hear that you appreciate the sound quality and noise-cancelling capabilities of these headphones. We understand your concerns regarding the touch controls, companion app, and connectivity issues. Your feedback is valuable to us, and we are continuously working to improve our products.
As for the Bluetooth connection issue, you may find the following article helpful:
https://www.sony.com/electronics/support/articles/00298369
Should you need more assistance or information with our product, please email us at socialsupport@am.sony.com with the following details so we can best assist you.
Name:
Username:
Model Number:
Issue/Concern:
Telephone Number:
Thank you for choosing Sony.
Best regards,
Romeo
Sony Social Support
- Pros mentioned:Battery life, Sound quality
The Best True Wireless Earbuds
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These Sony wireless earbuds are a great pair of earbuds with excellent noise cancellation, improved sound quality, and a more comfortable design. They are perfect for anyone who wants to block out noise and enjoy their music in peace. The noise cancellation is truly impressive. I was able to wear them on a plane and completely block out the noise of the engines. The sound quality on the is also excellent. They offer a balanced and natural sound signature that is perfect for listening to a variety of music genres. The bass is deep and powerful, the mids are clear and detailed, and the highs are crisp and airy. They are also very comfortable to wear. They have a design that is more ergonomic, and they come with three different sizes of ear tips to ensure a secure fit. The battery life on the is also excellent. They can last up to 8 hours on a single charge with noise cancellation turned on, and the charging case provides an additional 3 charges for a total of 24 hours of listening time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nicole30,
Amazing! We're thrilled that you are enjoying the noise canceling function, sound quality, comfort, design, and battery life of the headphones. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Comfort, Sound quality
Review
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WF‑1000XM5 earbuds deliver refined, balanced sound and class-leading noise canceling—lightweight, comfy, and built with recycled materials. The 8-hour battery life and ultra-fast charging are solid. Their touch controls and app customization impress, though mic performance and control sensitivity could be better.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JesseD,
Thank you for choosing Sony!
We're honored to hear that you appreciate the refined, balanced sound and class-leading noise canceling of the WF-1000XM5 earbuds. It’s wonderful to know the lightweight design, comfort, and eco-friendly materials stand out to you, along with the solid battery life and quick charging. We truly value your feedback on the mic performance and control sensitivity—it helps us continue improving. Thank you for sharing your thoughtful insights!
Best regards,
-Fred
- Pros mentioned:Sound qualityCons mentioned:Connectivity
Great sound trapped in a terrible package
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Let's start with the good; the sound quality on these is genuinely impressive. Clear, rich, and detailed. If that were the only thing that mattered, this would be a 5-star review. But then there's everything else. The foam tips that come included are basically decorative. They don't seal, they don't stay put, and I ended up buying aftermarket silicone tips just to get a proper fit. For earbuds at this price point, that shouldn't be necessary. The Sony companion app takes an impressive amount of time to connect. Half the time, you'll find yourself force-quitting the app and trying again. When it does finally decide to cooperate, there's a solid chance just ONE earbud will connect while the other just sits there doing nothing. The fix? Put them both back in the case and start the whole ritual over from scratch. It turns a 3-second task into a 1-minute exercise in patience. For the charging case. It feels like it belongs to a pair of $15 gas station earbuds. Flimsy, cheap-feeling plastic with a slick finish that begs to be dropped. And when you DO drop it (because you will) 9 times out of 10, the case explodes open and launches each earbud a good 5+ feet in random directions like escape pods. You'll be on your hands and knees searching under furniture. It's impressive how consistently it happens. At this price, Sony should be doing better on build quality and fit. The sound keeps me from giving it one star, but I can't recommend these without a serious asterisk.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JTK78,
Thank you for sharing such a detailed review of your experience with the WF-1000XM5. While we are glad to hear that the clear, rich, and detailed sound quality impressed you, we sincerely appreciate your candid feedback regarding the fit, the companion app, and the build of the charging case. It is insights like yours that help us refine our designs and improve the experience for all our users.
To help ensure you get the most out of your earbuds, we have a few recommendations that might resolve some of the frustrations you mentioned:
1- Tip Fit & Seal: Please try the "Air-tightness Test" within the Sony Sound Connect app. It can help confirm if a different size (S, M, L) provides a better acoustic seal than the ones you currently use.
2- App & Connectivity: To resolve the "one bud connecting" issue, please ensure both the earbuds and the Sound Connect app are updated to the latest firmware version. We frequently release stability patches to improve the handshake between the app and the hardware.
We want you to enjoy your music without the added stress of technical hurdles. If the connectivity issues persist after updating your firmware, please contact our support team so we can provide further assistance.
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thank you for considering Sony!
Regards,
Dominick
- Pros mentioned:Comfort, Fit, Sound quality
XM5 Sony
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are worth every penny. They work so good I almost got rid of my over ones. The color is nice as well and they can be easily hidden when you want to be discreet.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TNash,
We are ecstatic to learn that your new WF-1000XM5 earbuds have made such a massive impression on you!
It is high praise to hear that their performance almost convinced you to part with your over-ear headphones. We worked hard to shrink down our industry-leading noise cancellation and audio technology into that sleek, discreet design, so we are glad the fit and the color are exactly what you were looking for. It’s the perfect way to enjoy a premium, immersive listening experience without the bulk.
Thank you for making Sony part of your daily routine!
Regards,
Dominick
- Pros mentioned:Battery life, Comfort, Sound quality
One of the best Earbuds on the market
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is great, noise cancelling is great, lightweight, case is compact and lightweight, battery life is pretty amazing, audio quality is really good, microphone quality for calls is really good. Touch controls are responsive, they're very comfortable to wear. App is feature rich and straight forward. Even not on sale, they're some of the best earbuds on the market for any
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Robert,
We're happy to hear you feel that way, thank you for the compliment! We're delighted to hear that you are having a great time with the superb sound quality, noise cancellation, compact design, long battery life, features, comfortable fit, app, and overall performance of your WF1000XM5 earbuds. We always strive to deliver the best quality with our products. Thanks for choosing Sony! - Kris
- Pros mentioned:Fit, Sound qualityCons mentioned:Connectivity
Better than previous model.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Quality wise excellent product. Also fit far better in ear than the previous model did. However does come with couple of caveats. Most notably connection issues arise, when connected to more than one device at a time, connection will cut in-and-out. Also has difficulty staying connected to my Windows Laptop, even if it’s the only device it is bluetoothed to. Fine connection with my iPhone and Nintendo Switch. tldr: Is more of a 4.5 than a 4 star.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DanD, thanks for sharing your experience! We're really happy to hear that you've been enjoying the excellent audio quality and secure fit of the Sony - WF1000XM5. In regards to the connection issues you've had we can recommend checking the following:
1- Set the headset to “Priority on stable connection” using the Sound Connect App
2- When using your smartphone or computer try closing unnecessary apps or programs as this may cause unstable connection
3- Reset the headset, you can check the link below for instructions: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783924.html
We hope these steps help you. In case you still need further assistance, you can contact our support team via: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thanks for choosing Sony! Best regards, -Dominick
- Pros mentioned:Comfort, Sound qualityCons mentioned:Volume
Quiet Enough to Hear My Own Letdown
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m a little disappointed in these earbuds, but not completely unsatisfied either. The noise cancelling is phenomenal—even while running my riding lawn mower or tractor, I can barely hear the engine. The sound quality is solid, and they fit comfortably. My biggest gripe is the volume. I get that Sony likely keeps it capped for liability and hearing protection reasons, but I paid a premium for these and I’m a grown adult capable of making my own choices. I don’t use headphones often, but when I do it’s usually while working outside or working out—and in those moments, I want loud music. These just don’t deliver the punch I was looking for. I’m not expecting over-ear headphone levels, but at full volume I could almost take a nap with them in. If you’re buying them for plane travel, phone calls, or casual listening, you’ll probably love them. Everything else—the noise cancellation, comfort, sound quality—is top-notch. But if, like me, you want your earbuds to crank up and push you through a workout or a day of yard work, you may find yourself wishing for more.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MasterP,
Thank you for your detailed and honest review. We're truly sorry to hear that the WF-1000XM5 earbuds haven't been the right fit for you, and we appreciate you sharing your experience.
It's great to know that you're finding the noise canceling and sound quality to be top-notch—we're proud of those features, especially the impressive noise reduction that helps you focus even with loud machinery.
We understand your frustration with the volume, especially since you rely on your music for motivation during workouts and yard work. While we can’t change the volume limits, we do want to make sure you’re getting the most out of them.
Here are a few troubleshooting tips that may help increase the perceived volume and overall audio quality:
1- Check the Fit: Making sure you're using the right size earbud tips is crucial for both sound quality and volume. A perfect seal can significantly improve bass response and perceived volume. Try swapping the tips for a different size to see if it makes a difference. You may find that a different size, or even a different size for each ear, creates a better seal.
2- Adjust the volume on Your Device: While you may have already done this, always double-check the volume on the connected device. Sometimes different audio sources or apps can have their own separate volume setting that needs to be adjusted.
3- Reset the headset. This will delete settings and pairing information, including any temporary glitch that could be causing problems. You can initialize the reset by following the steps in the link below:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783924.html?search=reset%20
We hope these suggestions are helpful, and we truly appreciate your insights. Your feedback is valuable to us as we continue to develop our products.
Thank you for considering Sony products!
Best regards,
Dominick
- Pros mentioned:Battery life, Comfort, Sound qualityCons mentioned:Volume
Very good product - 100% happy with purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pros: tons of features, easy to use, connect easily, nice battery life, comfortable, good for phone calls in an airport, good noise cancellation Cons: Audio quality is good, but not great like other buds (namely Sennheiser but their buds have other issues). Lacks enough power to drive at higher volumes.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi StevenD,
Thank you for reaching out to us today! We're always happy to hear from you. We're glad that you like the easy to use functions, battery life, noise canceling and comfortable design of the headphones. The sound quality will depend in the source that you're playing. We recommend using the Sony Headphones Connect app so you can adjust the sound settings and quality of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best truly wireless noise-canceling performance on the market. With a specially designed driver unit, for wide frequency production, deep bass and clear vocals, these headphones are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. Thank you for choosing Sony!
-David
- Pros mentioned:Bass, Battery life, Sound quality
The Best Bluetooth Headphones I’ve Ever Owned
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have a pair of Shure SE846 wired headphones that I love, but the allure and convenience of Bluetooth means I just don’t use them anymore. These are the only set of headphones I ever used that come close to the $1000 Shure set. It has rich and clear bass and tames out the “air” you get a lot of times with Bluetooth headphones. I hear things on tracks I don’t hear with ordinary headphones, and the bass is rich and clear. Battery life is great, I get sick of listening to stuff long before the battery runs out, and they are reliable and even stay in when jogging. If I have one complaint, the surface is them are pretty smooth so you gotta be careful holding them. Otherwise the best Bluetooth headphones I’ve ever owned.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AndrewA, Thank you for sharing your experience with the WF-1000XM5! It's great to hear that you find them comparable to your Shure wired headphones, especially in terms of sound quality. We're glad you like the bass clarity, great battery life, and secure fit of the earbuds.
Your feedback about the smooth surface is noted, and it's something to be mindful of when handling them. Thanks for choosing Sony! -Sam
- Pros mentioned:Fit, Sound quality
Good but not Perfect
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.NOT LOUD ENOUGH FOR $300 I returned Samsung's Buds2 Pro for Sony's XM5 and everything about the XM5 is superior (in my opinion) to most other earbuds, but I wasn't impressed enough for the price and returned them. The sound quality is really good but not great. The fit is good but they're still kind of bulky so not great. ANC is great as far as earbuds go & I thought the Ambient Mode was awesome since I never had a device with that feature (I don't think). Touch controls are best of any earbuds I've used because they usually work the first attempt and don't accidently activate that I can remember. These are great earbuds and are some of the best if not the best on the market, but I am a man of humble means and for the price I wasn't WOW'd enough to keep them. Might repurchase them refurbished in the future.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KennethM, we're glad you like the sound quality and noise canceling feature of our product. We're sorry to hear that you had returned your Sony unit. It is recommended to follow this link when dealing with low sound level:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780052.html?search=low%20sound
We have our Support team that is always happy to assist. You may email us anytime at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. We hope you consider Sony again. ~Earl
- Pros mentioned:Sound qualityCons mentioned:Connectivity
Best sound Earbuds, but not for me.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The reason why I don't rate these at 5 stars is because of the fit. For some reason to me, they are not confortable after some time. I even got other tips but they just never feel confortable. I know that is is probably a personal reason, my ears are maybe the reason why, but that was my experience. The potential 5 star is because everything that people say about the sound quality is true. By far the best small earbuds you can buy for audio and noise cancelling, but connection can be a little unstable. Maybe was my set but they would just disconnect randomly even after updates. The app is suer useful and the sound profiles are actually really cool. You can hear the difference in high res audio from available platforms like Amazon Music or Apple Music. Very cool. Loved them, but they are not for me mostly for the fit, the connection was ok, I could get used to it and maybe I am pampered with how perfect connection is with my AirPods, but that was the deal breaker for me, fit.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FrankM,
Thanks for your incredibly detailed and honest feedback on the WF-1000XM5 headphones. We truly appreciate you taking the time to share your experience, both the positives and the negatives.
We are so glad to hear that you appreciate the exceptional sound quality and noise cancellation, and that you found the Sony | Sound Connect app and hearing profiles useful. Knowing that they are "by far the best small earbuds you can buy" for audio and noise canceling is truly rewarding!
We're genuinely sorry to hear that the fit was a deal-breaker for you. We understand that comfort is highly personal, and while we offer a range of foam tips to accommodate different ear shapes, we know they won't be a perfect fit for everyone. Your experience is valuable to us, and we will be sure to pass this feedback along to our design and development teams.
We also apologize for the unstable connection you experienced. This is not the intended performance for our products. If you run into a similar issue in the future, we encourage you to contact our support team. They can help troubleshoot these issues, as they are often resolvable with some guidance or a product reset. Here's the link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thanks again for your valuable insights, and we sincerely hope you will consider a Sony product again in the future!
Sincerely,
Jenn | Sony Social Media Team.
- Pros mentioned:Battery life, ComfortCons mentioned:Connectivity, Touch controls
It's evolving, just backwards
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Recently lost my WF-1000XM4s so I decided to treat myself to an "upgrade". These are such a huge downgrade over the WF-1000XM4s. Pros: - Lighter than the WF-1000XM4 - More comfortable - Slightly better battery Cons: - Randomly disconnects from devices - Touch controls are horrendous compared to the xm4 (why do you have to tap 4 times on one side just to raise or lower volume??) - Randomly turns of ANC (have to connect to a device with the app and re-enable) - Does not automatically connect to the two devices that you want it to, have to manually change the playback device (xm4s would automatically prioritize the device you connected with last) - Right earbud randomly doesn't turn on (have to put it back in the case and take it out repeatedly, never an issue with the XM4) Conclusion: Save your money and buy the Sennheisers or Bose Quietcomforts instead, or just spring for the older XM4s which are far better. This is a sorry excuse of a device for this price point.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ArnavK,
Thank you for your time writing this review. While we are glad you like the comfortable fit, lightweight, and battery life of your WF1000XM5, we're sorry to hear some issues that you are experiencing with the unit. We'd like to help and do the best possible for you.
Please try some steps on these links below to troubleshoot and resolve the issues:
Troubleshoot sound skips or Bluetooth connection issues:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779959.html
Using touch sensor controls:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779848.html?search=touch%20control
Ambient Sound Mode or Noise Canceling function changes unexpectedly:
https://www.sony.com/electronics/support/articles/00229328?utm_source=glean
Using Multipoint connection:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1001106282.html?utm_source=glean
There is no sound, or sound is only heard from one side of the headphones:
https://www.sony.com/electronics/support/articles/00298365?utm_source=glean
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris
- Pros mentioned:Fit, Sound quality
SONY WF1000XM5, a superior wireless earbud
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did quite a bit of research on best earbuds and these were consistently at the top of the list...and they do not disappoint. I'm not an audiophile; I only wanted something for the gym, but I can tell when something sounds great and these do. One thing I've always been sensitive to on my old earbuds is how loud I have to set the volume to...almost always at max in order to hear my content over the background gym noise. The noise cancellation on these are so good I am often setting my volume below 50% on my iphone! I think some of this is due to the fitment of the earbuds in my ear canal...its a pretty good fit, much better than previous brand. Truth be told, I have noticed the fit could be a little better but I haven't really played around with the other sized rubber ear inserts. Also, one other thing I noticed....these sync with my phone much better, many times I don't get a notification that they are pairing because they are already connected. The microphone seems to be better for when I need to take a call (this is subjective as its based on feedback I'm getting from different callers). I had complaints with my previous pair. One minor complaint (that seems to happen with other brands as well), as earbuds get smaller and smaller, they tend to be harder to handle when removing from charging cradle to placing in ear. However, I've noticed this with other brands as well. Overall, I think these are an outstanding set of earbuds, with great sound quality, excellent fitment in the ear canal and world class noise cancellation that allows for lower volumes required.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Benj,
Thank you for choosing Sony!
It brings us great joy to hear that you're enjoying the WF1000XM5 earbuds! We're thrilled that their sound quality and noise cancellation have enhanced your gym experience. It's fantastic to know that you’re appreciating the fit and the seamless connection with your phone. Thank you for your valuable feedback on the ear inserts and handling; we’ll take that into consideration. We’re grateful for your support and hope you continue to enjoy your earbuds!
Best regards,
-Fred