Customer Ratings & Reviews
- Model:
- WF1000XM5/B
- SKU:
- 10111512
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers find value in the exceptional sound quality, including clear audio and booming bass, and the impressive battery life. They also appreciate the comfortable and secure fit, effective active noise cancellation, and lightweight design. However, some users have expressed frustration with initial connectivity, and a few have noted concerns regarding the price, overly sensitive touch controls, and a perceived lack of volume.
This summary was generated by AI based on customer reviews.
I Really like them
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I work in a high industrial area and the noise cancellation works great. The only drawback is the foam they come with will get bad really fast. So i recommend not to exercise in those OEM foam pads. Sony will ship you free foam pads as well for the one time. Besides that..i love these things.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VICTOR,
We appreciate your feedback on the WF-1000XM5 earbuds and are glad the noise cancellation is effective in your work environment. We understand your concern about the foam pads and recommend using the replacement foam pads we provide for optimal comfort and durability.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Comfort, Sound quality
Solid earbuds
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] The Sony XM5 earbuds have great sound quality and are comfortable to wear for longer periods of time. The Speak-to-Chat feature is awesome in settings where you need to be able to talk to others without a distraction. Overall a great experience thus far.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Andrew,
Thank you for your positive feedback! We're delighted to hear your enjoyable listening experience with the superb sound quality, comfortable fit, and speak to chat feature of your WF1000XM5 noise cancelling earbuds. We are committed in providing our customers the best experience possible. Thanks for choosing Sony! - Kris
- Pros mentioned:Battery life, Sound quality
Great switch from AirPods.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Talk about about a learning curve moving from AirPods to Sony but I'm kinda glad they did. The noise cancellation is much better allowing for the volume to not need to be so high. Also, speaking on the phone is slightly better. Battery life is also much better!!! With updates they are also working very similar to AirPods anyone when connected to iPhone. Slightly more secure in the ear too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MelEricS, You've made an excellent choice! We're delighted to hear you're enjoying the exceptional noise cancellation, great phone call quality, long battery life, stable and comfortable fit, and overall performance of your Sony WF1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
Sony earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these earbuds! I think the foam tips are great and noise cancelation is great. Always been a fan of sony products.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello YessicaM,
Thank you for choosing Sony!
We're thrilled to hear that you love your WF-1000XM5 earbuds. The foam tips are indeed designed to provide both great comfort and an excellent fit to enhance the noise-cancellation experience. Your ongoing support for Sony products is greatly appreciated. Thank you for being a valued Sony customer.
Best regards,
-Fred
- Pros mentioned:Fit, Sound quality
Amaizing sound
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the tight grip to my ears without hurting, which provides amazing sound. Its connectivity to different electronics makes life a breeze. Enjoy sound quality at its best. I truly felt in love with them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Vsalsa, we're glad you love your new earbuds! Thanks for choosing Sony! ~Earl
- Pros mentioned:Battery life, Sound quality
Great performance headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and battery life. Best noise canceling I have tried so far. Clear calls and crisp sound listening music. Only con so far: not easy to grab out from case.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ASLChicago, Thanks for the positive review! We're glad that you are enjoying your new Sony XM5 wireless earbuds. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. We're sorry to hear that you are having trouble taking the earbuds out from the case. We'll take this as a feedback as it can help us improve in the future. Thank you for choosing Sony! -Craig
- Pros mentioned:Sound quality
Major upgrade from XM3s
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never had the XM4s but these are definitely a huge upgrade from the XM3s. Super light in the ear and ANC is much better. Call quality is also vastly improved from the XM3s. Only wish is that the transparency was a bit better.
I would recommend this to a friend - Pros mentioned:Battery life, Sound quality
SONY!!!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is everything you want. Sound quality is the best. Comfortable in the ear. Battery life is great. I'm very happy with my purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GregorioL, Awesome! We're very happy to hear that you're satisfied with the excellent sound quality, comfortable fit, and great battery life of your Sony WF1000XM5. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Sony Ear Buds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are simply amazing! 10/10. I wear them every day at work , and they work like a dream! Noise cancelling is a 10/10 and they turn off when you want to join the conversation around you and turn back on when you stop talking, they're incredible!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Lindsey,
Thank you for choosing Sony!
We’re elated to hear that the WF1000XM5 earbuds deliver an exceptional experience and have become your daily companion at work. It’s a true pleasure to know the noise cancelling and smart features perform flawlessly. Thank you for your outstanding feedback.
Best regards,
-Fred
- Pros mentioned:Battery life, Sound quality
Great earbuds
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these earbuds. They have great noise cancelling capabilities and the sound quality is excellent. The battery life is amazing. Perfect for long flights.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CaroY, fabulous! We're happy to know that you love your WF-1000XM5. Also, we're thrilled that you're satisfied with its amazing sound quality, exceptional noise canceling feature, and long-lasting battery life. Thank you very much for the perfect star review and for choosing the best brand, Sony! - Romeo
- Pros mentioned:Battery life, Sound quality
Fantastic
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome sound and battery last longer than usual EarPods.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing such a positive review, Kolawole! We're thrilled to hear that you are enjoying the WH-1000XM5 headphones and finding their sound quality and connection satisfactory. Your feedback is important to us, and we're glad to see that you are recommending this product. If you have any further questions or need assistance, please feel free to reach out.
Thank you for choosing us!
Gus
- Pros mentioned:Fit, Sound quality
Best Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are the best Bluetooth headphones I’ve ever bought. They have great sound quality and I can’t see myself using any other headphones. They fit in my ear perfectly and I have no complaints at all.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Deepanda,
Amazing! We're glad that you are enjoying the sound quality and fit of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Amazing but could be better
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is amazing and has good noise cancellation but the transparency could be better but apart from that they are one of the best earbuds you can buy
I would recommend this to a friendBrand response from SonyListens
Posted .Hi punch!
Thank you for your feedback regarding the WF-1000XM5 earbuds. We are delighted to hear that you find the sound quality amazing and appreciate the noise cancellation feature. We also appreciate your thoughts on the transparency aspect, as it helps us to continuously improve our products.
The WF-1000XM5 earbuds feature adaptive sound control and a long battery life, ensuring a fantastic listening experience.
Thanks for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Fit, Sound quality
Good quality.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fit well. I love the options to select the best fitting ear piece. Easy to use. It did cancel the background noise. Quality listening. Nothing to dislike.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EricR, we're glad you love your new headphones! Thanks for choosing Sony! ~Earl
Amazing Fit & Sound!
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the by far The Best wireless earbuds I have owned! Fit in ear is excellent. They are not too heavy and fit snuggly without pressure so will not make your ears sore. Sound quality is amazing! Isolation on or off the sound quality is audiophile level. Imaging, instrument separation and tone quality are on par with expensive wired “in ear” monitors. Connecting was easy, battery life is great! I recommend these Sony Earbuds above all other brands!
I would recommend this to a friend- Pros mentioned:Sound quality
Customers who want want above average sound qualit
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this earbuds for my boyfriend and he truly loves them. He listens to a vast array of music geners and to him he found his earbud soul mate . Noise canceling is unmatched .
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your fantastic review, Gabby!
We're so pleased to hear that your boyfriend loves his new WF-1000XM5 earbuds and that he's found his "earbud soulmate." It's incredibly rewarding to know that the sound quality is meeting his needs across all his music genres and that he feels the noise canceling is unmatched.
Thank you again for choosing Sony and for sharing your experience!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Comfort, Sound quality
My Best Buy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is indeed the best headset I've ever owned. The headset that stay in my ears during my entire 1.5 hrs. walk daily. Superb sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BoyWyn,
Thank you so much for your positive feedback! We're glad to hear that you found the perfect headset that suits your needs and expectations. We really appreciate you like the superb sound quality and comfortable fit of the WF1000XM5. Thanks for choosing Sony! - Kris
- Pros mentioned:Sound quality
Amazing earbuds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome sound quality and lots of options. The sound cancelling is amazing for a plane ride or commuting. The app is also easy to use, as is connecting to new devices.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PatrickW,
We are excited to hear that you are enjoying the awesome sound quality and the many options of your WF-1000XM5 earbuds! It is fantastic to know that the noise canceling is amazing for commuting and plane rides.
Thank you so much for choosing Sony!
Best regards,
Dominick
- Pros mentioned:Sound quality
Very nice
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good sound quality and noise cancellation is great too. Ear tips are a little uncomfortable and transparency mode isn’t as good as pro 2’s. 8.5 out of 10
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bason, thanks for sharing your experience with the Sony - WF1000XM5! We're thrilled to hear you're enjoying the astonishing sound quality and noise cancellation of these earbuds! We’ve taken note of your feedback about the ear tips and the transparency mode as we always strive to make our products deliver a better experience for our customers. Thank you for choosing Sony and enjoy the music! Regards, -Dominick
- Pros mentioned:Sound quality
Sony wireless earbuds
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound great, noise cancelling is solid. Couldn’t be better for the gym or work.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DerekS!
It is fantastic to know that these WF-1000XM5 are your go-to buds for both your workouts and your workday. We’re glad they’re staying secure while you move!
Thanks for choosing Sony!
Best regards,
Estefany