Customer Ratings & Reviews
- Model:
- WF1000XM5/B
- SKU:
- 10111512
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers find value in the exceptional sound quality, including clear audio and booming bass, and the impressive battery life. They also appreciate the comfortable and secure fit, effective active noise cancellation, and lightweight design. However, some users have expressed frustration with initial connectivity, and a few have noted concerns regarding the price, overly sensitive touch controls, and a perceived lack of volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound qualityCons mentioned:Connectivity
Poor Multipoint techonology.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These have great sound, but the multipoint technology leaves a lot to be desired. It has multiple issues being connected to my laptop and my cell phone, does not easily transition between them and get's stuck on one device when it shouldn't.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Buzzy,
Thank you for considering Sony products.
We are pleased to hear that you find the sound quality of the WF-1000XM5 earbuds exceptional. However, we sincerely apologize for the difficulties you are encountering with the multipoint connectivity feature and the challenges in seamlessly transitioning between your laptop and cell phone.
To address these issues, please follow the steps below:
Update Firmware to Version 6.1.0: Ensure your earbuds are running the latest firmware to improve performance. Detailed instructions are available here:
Reset the Earbuds: Performing a reset can often resolve connectivity issues. Please refer to the following guide for instructions: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783924.html
Initialize the Earbuds: Restoring factory settings can help eliminate persistent problems. Follow the steps outlined here: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783925.html
Adjust Bluetooth Settings: On Your Connected Devices: If possible, set the Bluetooth codec to AAC to reduce audio processing load.
On the Earbuds: Use the Sony | Sound Connect app to set the connection priority to "Prioritize Stable Connection."
Check for Interference: Ensure that other wireless devices, such as Wi-Fi routers or other Bluetooth devices, are not causing interference.
If the issues persist after these steps, we encourage you to contact our dedicated support team for further assistance and advanced troubleshooting. You can find all contact options and resources here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
We appreciate your patience and hope to help resolve this promptly.
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Fantastic ear buds.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are genuinely comfortable and sound fantastic. I know several people that actively use these all day and nobody has had anything negative to say about them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Halbot9001, Thank you for the great review! Good to know you like the comfortable fit and fantastic sound of your Sony WF1000XM5. Thanks for choosing Sony! -Sam
- Pros mentioned:Battery life, Sound quality
An improvement over the prior version
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound profile, improved from the WF1000XM4. Also, smaller size makes them less mobile when running. Noise cancelling is really solid, battery life is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nope, That's very generous of you! We're truly pleased to hear you love your new Sony WFW-1000XM5 and you like that the earbuds are much smaller and lighter than the WF-1000XM4s. It's good to know you've seen the overall improvements of this earbuds over the previous model and these deliver exceptional sound quality, great battery life and, excellent noise cancellation. Thanks for your purchase and for choosing Sony! -Jess
- Pros mentioned:Comfort, Fit
Best Earbuds EVER!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These actually stay in my ears the entire time without me having to constantly reseat them or them falling out, and they're comfortable. A bit pricey, but it has a ton of great features and they stay in place.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AndrewT,
Fantastic! We are very happy to hear your satisfaction with the very comfortable fit design and amazing features of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for your purchase and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Better options
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They weren't bad earbuds but i dont know what the hype was about with them being the best sounding earbuds. Good but not worth the money
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi PedroN,
Thanks for sharing your honest feedback on the WF-1000XM5 earbuds. We're sorry to hear that they didn't quite live up to your expectations.We appreciate your perspective, and we want to ensure you're getting the best possible experience. Sometimes, a simple adjustment to the ear tips or sound settings can make a significant difference.
If you'd like to explore this further, we recommend reach out to our customer support team directly at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Remember installing the Sony | Sound Connect app as well!
We appreciate you choosing Sony.
Sincerely,
Jenn | Sony North America.
- Pros mentioned:Sound quality
Overall Good.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Slight ear fatigue after awhile and a little bulky but great sound and all around good noise canceling ear buds for everyday use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SamuelB,
We're pleased to learn that your Sony earbuds deliver outstanding sound quality and effective noise canceling for your everyday use. Thank you so much for the 4-star rating and for sharing your thoughts—even though you noticed a bit of ear fatigue and bulkiness, it's great to know the performance makes a strong impression.
Thank you for choosing Sony—wishing you a fantastic day!
DiegoV.
- Pros mentioned:Battery life, Sound quality
Great headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound, good pairing and features but may not fit all ears. Came from the AirPods Pro and those feel more comfortable but I feel that the Sonys deliver better sound and battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TatianaR, Thanks for the 5-star rating! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
- Pros mentioned:Sound qualityCons mentioned:Price
Crisp Music
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These earphones are top of the line and are easily one of my favorite i’ve ever used. The noise cancellation is pretty good and are customizable via app. They are on the pricer side but I stand by them.
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for commenting, Angel!
We are extremely pleased to hear your satisfaction with the amazing features and superb performance of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you so much for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:Fit, Sound quality
Sony true wireless
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These Sony earbuds are truly the best, the fit and comfort along with the noise canceling are great. I like how I can walk away more than 30ft from my phone and its still connected
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LandonW, Great! We're thrilled to hear that you're enjoying the comfortable fit, top notch noise canceling, and stable Bluetooth connection of your Sony WF1000XM5. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
Very happy...
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Over the past 6 months i have tried probably 2 dozen pairs of buds. these have great sound and comfort. very happy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AaronS,
You made the right choice with the Sony WF1000XM5! We're thrilled that you are enjoying the sound quality and comfort of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Standard Bearing Audio Gear
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Used everyday for 7 months now. Gold standard audio device. 3rd pair in the Sony series - better than the 4s. Will buy again.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rrddgg!
Thank you so much for your feedback! It is most rewarding to hear that you consider the WF-1000XM5 your gold standard for audio.
Thank you for putting your trust in Sony!
Warm regards,
Estefany
- Cons mentioned:Connectivity
Toughest earbuds available
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works perfectly, connectivity is sometimes affected depending on where your at, i work around a ton of metal and once in awhile It'll lose connection between earbuds for a millisecond. 100% would recommend!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SterlingS, thanks for this excellent review of the WF-1000XM5 earbuds! We're delighted to hear that you love them and would recommend them to others!
We also appreciate you sharing your experience regarding connectivity. You've hit on a common factor—environments with a high concentration of metal, radio waves, or thick concrete can sometimes interfere with the Bluetooth signal between the earbuds and the source device. It sounds like the headset is performing exactly as expected under challenging conditions!
If the momentary loss of connection ever becomes more frequent, a quick reset or initialization often helps clear things up. You can find the steps for that on the WF1000XM5's help guide: https://helpguide.sony.net/mdr/2963/v1/en/index.html
Thanks for choosing Sony!
Best, Jenn.
- Pros mentioned:Sound quality
Very good earbuds
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good sound quality and noise cancelation, did change the foam earbud covers for silicone ones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SamSharp,
We are thrilled to hear you're enjoying the sound quality and noise cancellation of your WF-1000XM5. It's great that you found the perfect fit by switching to silicone tips!
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Bass, Sound quality
I don't know how they could be better
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Truly unbelievable noise cancelling. I take the train every day in Manhattan, and half the time I forget that I'm even on a train. The bass is fantastic too, especially with the Sony headphones app. It's so good that I sold my over ear XM4's because I don't really need them anymore.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ryan,
You made the right choice with the Sony WF-1000XM5! We're glad that you are enjoying the noise canceling function and dedicated app (Sony Headphones Connect) of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Fit, Sound quality
Great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I received these for Christmas and I love them! They fit great and the sound quality is amazing. I am still getting used to working all the features but so far I really enjoy these earbuds!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi sjlambert01, magnificent! We're glad you love our industry-leading noise canceling earbuds! Thanks for choosing Sony! ~Earl
Great Buds
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the earbuds just hate the vendor, 6ave Electronics. Poor customer service. Always make sure Best Buy is the vendor when ordering. Especially with total tech.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TimothyD,
We are excited to hear how much you love your WF-1000XM5 earbuds. Our engineering team put a lot of work into making these the ultimate listening experience, so it is wonderful to know the sound and quality are hitting the mark for you.
Thank you for making Sony a part of your daily music journey.
Regards,
Dominick
Stunning
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony earbuds are known for their excellent sound quality, comfort, and advanced features, making them a popular choice among tech enthusiasts. The sound performance is typically crisp and clear, with a good balance of bass, mids, and treble, especially in models like the Sony WF-1000XM5. The noise cancellation feature is one of the standout attributes of these earbuds, effectively blocking out external noise and providing an immersive listening experience. In terms of comfort, the earbuds come with various sizes of ear tips, allowing users to find the best fit for their ears, which is crucial for both sound quality and long-term comfort. The design is sleek and compact, making them easy to carry around. The battery life is impressive, with most models offering several hours of playtime on a single charge, and the charging case provides additional charges. The earbuds also typically come with features like touch controls, voice assistant integration, and water resistance, making them suitable for a variety of activities like workouts or outdoor use. However, some users may find the price point a bit high compared to other brands, though the features, performance, and build quality generally justify the cost. Overall, Sony earbuds are an excellent choice for those looking for high-quality audio, reliable noise cancellation, and modern features in a compact form.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Techsupport88, We really appreciate your detailed review! It’s great to hear you’re enjoying your Sony XM5 earbuds and that the sound quality, noise cancellation, and comfort meet your expectations. Sony is committed to delivering top-notch audio experiences, and we’re glad you’re happy with your earbuds. Thank you for choosing Sony! Enjoy! -Maria
- Pros mentioned:ComfortCons mentioned:Volume
Not as Dynamic as I thought
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased these expecting them to outperform my Galaxy Buds Pro 3, but I was disappointed. I spent the first few hours comparing both, and the Galaxy Buds Pro 3 delivered a more dynamic sound with richer bass that the XM5s just couldn’t match. The Galaxy Buds were also noticeably louder. On the positive side, the XM5s fit more comfortably than the Buds Pro 3. However, I found myself constantly readjusting them whenever I smiled or engaged in any activity, which became frustrating. Even after switching to the larger ear tips, the fit didn’t improve significantly. Overall, while the comfort was better, the sound quality and stability fell short of my expectations. I’ll be returning these.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Mvocal,
We appreciate you taking the time to share your experience. We're sorry to hear that the sound and fit of your Sony XM5 earbuds didn't meet your expectations. To help enhance your listening experience, we recommend adjusting the sound quality mode and customizing the Equalizer/CLEAR BASS settings through the “Sony | Headphones Connect” app: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781980.html https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781983.html.
For a more secure and comfortable fit, you might find these tips helpful: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html.
Additionally, here’s a complete guide to explore more adjustments: https://helpguide.sony.net/mdr/2963/v1/en/index.html.
We also recommend checking for firmware updates that may improve performance: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/software/00296561.
We value your feedback and hope these suggestions help you get the most out of your earbuds!
If you need further assistance or have additional concerns, we recommend reaching out to our product support team via phone call at 239-245-6354 or chat through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US
Hours of Operation:
Monday - Friday 9:00 am - 9:00 pm ET
Saturday - Sunday 10:00 am - 8:00 pm ET
Regards,
Maria
- Pros mentioned:Comfort, Sound quality
Amazing headphones
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Perfect build quality, insanely comfortable, and sound amazing, definitely pick up a pair.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HAHdnenwfnafjtjfwjwtnwtna, Thank you for the awesome review! We're thrilled to hear you like the exceptional built quality, comfortable fit, and amazing sound quality of your Sony WF1000XM5. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Get you some
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The absolute best head phones ever so light and love the foam ear tips they sound amazing awesome noise cancellation top tear headphones call quality everything
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LucasA, fantastic! We're extremely pleased to know that you love your WF1000XM5 and you're satisfied with its amazing features & performance. Thank you so much for your purchase and for choosing Sony! - Romeo