Customer Ratings & Reviews

Hi Dylan, thank you so much for the fantastic 5-star review! We're elated to hear you're loving the sound quality of the Sony - WF1000XM5. It's great to know that the app's customizable settings made a real difference for your listening preferences! We're honored by your 10/10 rating and hope your earbuds continue to deliver an amazing experience every time you hit play. Thank you for choosing Sony! Best regards, -Dominick

Hi AndrewB, Thank you for your honest review! We are glad to hear that you are enjoying your new WF-1000XM5! Thank you for choosing Sony! -Carl

Hi Jayden,

Amazing! We're thrilled that you like the size, battery life, sound quality, and noise canceling function of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!

-Ralph

Hi LanceL,

Thank you for your feedback regarding the WF-1000XM5. We are glad to hear you are enjoying the sound quality, but we certainly understand how frustrating it is when the noise canceling doesn't stay active. This behavior is often linked to settings designed to adapt to your environment, and we would like to help you resolve this so you can enjoy uninterrupted noise cancellation.

To address this, please start by opening the Sony Sound Connect app and turning off the Adaptive Sound Control feature. This setting automatically adjusts your noise canceling based on your movement or location, which is likely what is causing the mode to switch without your manual input. If adjusting that setting does not resolve the behavior, please follow these troubleshooting steps in order:

1. Reset the headset to clear temporary internal errors by following the instructions here: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783924.html

2. Perform a full factory reset. This will restore the settings to their original state and delete any software glitch that may be affecting the noise cancellation stability: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783925.html

3. If after these troubleshooting steps the issue persists, our best recommendation is to contact our technical support team directly through the following link so we can look into further options for you: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Thank you for considering Sony!

Best regards,
Dominick

Hi CyberGrimnir, Awesome! We are so glad to hear that you are enjoying your new WF-1000XM5! Thank you for choosing Sony! -Carl

Hi VictorP, we're glad you like your new headphones. We appreciate your feedback regarding the pricing of this WF1000XM5. Thanks for choosing Sony! Enjoy! ~Earl

Hi BlakeS, thank you for sharing your positive feedback on the sound quality and noise cancellation of the WF-1000XM5 earbuds, and for highlighting your concern about the firmness of the ear tips.

Your experience is appreciated—achieving the best fit is essential for both comfort and optimal sound and noise cancellation performance. Sony has provided several recommendations and options for users who find the supplied ear tips too firm or uncomfortable:

- The WF-1000XM5 comes with multiple sizes and types of foam ear tips in the box. It’s recommended to try all included sizes to find the best fit.
- For those who find the foam tips a bit firm, a good technique is to gently roll or compress the foam tip between your fingers before placing it in your ear, which allows the foam to expand for a tighter and more comfortable seal. Some users also note that the foam tips may develop a “break-in period,” softening and conforming better with regular use and warmth from the ear.
- The Sony | Headphones Connect app includes a fit test feature, allowing you to verify ear tip selection and seal digitally, which can help to further optimize your experience.
- Regular cleaning of the tips and checking for the best fit can also help maintain comfort and sound performance.

Sony values your feedback and is committed to ensuring your comfort and satisfaction. If you continue having difficulty with the standard tips, please consider reaching out to Sony Support for guidance on obtaining alternative tips or further assistance.

Thank you for choosing Sony!

Best regards,
Gus
Sony Social Media Team

We're delighted to hear you're enjoying your WF-1000XM5, Timo! It's fantastic to know that they're working well for you.

We designed the multiple earbud tip sizes to ensure a perfect and secure fit for every user, which is crucial for both comfort and getting the best possible noise-canceling performance. Your feedback confirms that this feature is a success, and we're so glad it's been helpful to you.

Thanks for choosing Sony!

Best regards,
Gus
Sony Social Media Team

Hi MiriamA,

We are honored to hear that you consider these earbuds the perfect choice for both your professional work and your musical enjoyment! We designed the WF-1000XM5 with our most advanced audio processors and high-performance drivers to ensure that every detail is captured with absolute precision. Knowing that they have become your "go-to" device for high-quality audio is a testament to the engineering we put into making them a versatile tool for any listening environment.

Thank you for choosing Sony.

Best regards,
Dominick

Hi JasonT,

Thanks for sharing your review and experience with the WF1000XM5. We're glad that you like the battery life of the headphones. It's unfortunate that you are not satisfied with the fit and noise canceling function. For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Sound Connect app).

Aside from changing the earbud tips, make sure that you are wearing both earbuds properly. Hold and rotate the headset unit with your thumb, index, and middle finger to adjust the headset to fit your ear. After putting the headset unit into your ear, hold the side of the headset unit with your fingers and slowly push the earbud tip into your ear canal. If you touch the touch sensor, the headset may operate. If you feel it is difficult to put the earbud tips into your ears, squeeze the earbud tips lightly before wearing the headset. You may find this link helpful:

https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html

The noise canceling effects may not be achieved depending on how the headset units are worn.
If you use the video function of your smartphone or other devices to record and check how the headset units are worn in your ears, you can understand its feel when worn and get closer to discover the correct way to wear the headset.

The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices. When the Adaptive Sound Control on the Sony Sound Connect app is turned on, the wearer's actions, like walking or running, are detected. The noise canceling function is automatically adjusted and the Ambient Sound Mode may be activated according to these actions. To make the most of the noise canceling function, turn off the Adaptive Sound Control, and try to turn on the noise canceling function manually when you need it.

Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Sincerely,
-Ralph

Hi, EnriqueL,

Thanks for the review and the 5-stars rating! We appreciate the feedback and it surely can be taken in consideration for future references. We are really happy to hear how much you are enjoying your Sony Earbuds and the amazing Sound quality!

Thanks for choosing Sony, have a wonderful day!
-DiegoV

Hi WillieA,
Thanks for sharing your thoughts on the WF-1000XM5.

To elevate your audio experience, open the Sony | Sound Connect App and explore the Equalizer settings. Switching between presets or using the "Find Your Equalizer" tool, makes a significant difference in audio quality.

Thanks for considering Sony. Hope that helps!
Warm regards,
Estefany

Thank you for the fantastic review, LuigiD!

We are absolutely thrilled to hear that you are enjoying your WF-1000XM5 earbuds! It is wonderful to know that the long battery life and seamless connection to your phone are making your listening experience easy and enjoyable.

We designed these to be the perfect companion for a busy lifestyle, and we’re so glad they are hitting the mark for you.

Thank you again for choosing Sony!

Best regards,
Gus,
Sony Social Media Team

Hi Sevsun,

Thank you for the fantastic 5-star review! It is truly wonderful to know that they fit securely during your workouts—we know how important that is. We're also happy that you find the app easy to use and that the call quality is clear for both you and the person on the other end. We designed these earbuds to excel in all of these areas, so your feedback is truly valuable.

Thank you for choosing Sony!

Best regards,
Dominick

Hi NyeH,

Great! We're glad that you like the fit and noise canceling function of the headphones. Thank you for choosing Sony!

-Ralph

Hi Princess,

Very nice! We're glad to hear that you like the sound quality of the headphones. Your feedback is noted. Thank you for choosing Sony!

-David

Awesome, CROWLEY79! We're glad that you are impressed with the new Sony XM5 wireless earbuds. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. -Craig

Hi Seeyalater, thanks for commenting. We are happy to hear about your satisfaction with the exceptional sound quality, industry-leading noise canceling feature, and superb performance of your WF-1000XM5. We are sorry if they didn't fit you well. For optimum fit, comfort and to keep the headphones from falling out, we always recommend following the steps on this article:
https://www.sony.com/electronics/support/articles/00262839

I hope this helps.

We value you & your input, and thanks for choosing Sony!

Best regards,

Romeo

Hi Stevesim,

Thanks for sharing your thoughts on the WF-1000XM5 earbuds!

We're so happy to hear you love the amazing sound quality—your feedback is a great endorsement for our brand. We're glad they are working well for your needs, and we appreciate you choosing Sony!

Sincerely,
Jenn | Sony Social Media Team.