Customer Ratings & Reviews
- Model:
- WF1000XM5/B
- SKU:
- 10111512
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
to a friend
Deeeeeeecent.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sounding headphones. Only downside is the ear tips that come with them hurt my ears. I found some others online and the problem was fixed. They sound good but aren't as comfortable as others I've worn. I personally have a mixed ipuon about them. On one hand they sound nice and on the toebt hand they aren't as comfortable as my Jabra elite pro 7s.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MisterE,
Thank you for the review and we're glad to hear that you like the sound quality of the headphones. Your feedback is greatly appreciated. Please check this article on how to properly wear the headphones.
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html
Thank you for choosing Sony!
-David
No custom touch controlls
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wow. They really need to add custom options for the touch sensor buttons like they do with the wf-xm4000. I want full volume controls on my left ear that I can scale up and down with only 1 or 2 taps. Pressing both side of my ear 4 times to try and get the volume just right is a ridiculous oversight. Its so bad I though it just needed and update but there is still no way for volume customization like the previous model. I don’t know if Sony will update this feature back into the earphones but until they do I would just stick with her older model until it’s addressed. Basically you need to pull your phone out of your pocket every time you want to adjust your volume reasonably. As of now the app allows you to change the touch sensor functions but the presets for each earbud are locked. For example I can choose Ambient Sound Control/Quick access, or Playback Control. If you choose Ambient Sound Control the features are locked to taps. 1 tap is ambient sound toggle. Double and triple tap literally say "Not Assigned" and get this... as if you were a drummer; 4 taps will lower the volume ONE LEVEL DOWN. Like how did this happen? If you choose Playback Controls as one of the presets then 4 taps will increase the volume by one notch just like the Ambient presets lower it by the same amount. This is a very bizarre oversight. Yes the quality of the Sony WF-1000XMFs are nice but the functionalities are just as important as the sound quality or the noise canceling features and unfortunately they removed a key feature that was present in the older previous model. And since use these every day at my job I constantly need to adjust the volume in order to communicate with people and now I begrudgingly have to grab my phone in order to do that now. The custom touch volume controls for the WF-10000XM4 were perfect. Increasing the volume rapidly with a single tap and double tap and holding it to lower the volume is my go to function from my XM4's. And XM5's are completely inferior to the previous model.
No, I would not recommend this to a friendAlmost perfect!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality no doubt it is the beast sounding in ear headphone I ever had. my only complain is the fit to my ears. It could be a deal breaker for me until I found a solution. I have to buy a $25 third party tips to make it work with my ear. I would give it 5 stars if I dont have to spend extra money. $300 headphone should come with premium tips already.
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for commenting, RamD!
While we are thrilled know your satisfaction with the amazing sound quality of your WF-1000XM5, We are really sorry if you had to buy third-party tips to make them work with your ears. We truly appreciate your feedback. Your input matters to us as it helps us improve our products.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for your purchase and for choosing Sony!
Best regards,
Romeo
solid noise canceling but mid on apple devices
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not good for my iphone, they say it’s compatible w apple but thas cap, u gotta download a buggy sony app to see the battery percentage. the earphones themselves r hecka good tho, the noise canceling is so good. it’s very hard to be aware of the earphone percentage and the case percentage since it’s annoying ash to keep on opening the sony app.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Izaac, We're glad that you like the noise canceling function. Sony takes into consideration all feedback to improve the performance and quality of our products. You can also check the battery percentage even if you're not using the app. When the headset is connected to an iPhone or iPod touch over an HFP (Hands-free Profile) Bluetooth connection, it will show an icon that indicates the remaining battery charge of the headset on the screen of the iPhone or iPod touch. The remaining battery charge of the headset is also displayed on the widget of an iPhone or iPod touch running iOS 11 or later. For more details, refer to the operating instructions supplied with the iPhone or iPod touch. Ref: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781966.html?search=battery
Hope this helps.
Erin
Sony wF 1000XM4
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What more can I say! Its a sony product and it delivers. Music highs are crisp and bass is thumping!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cool7543,
We're so glad to hear that your Sony earbuds are delivering such crisp highs and thumping bass! Thank you so much for sharing your 5-star rating—we truly appreciate your support and enthusiasm for the music experience. The WF1000XM5’s sound quality is designed to make those moments even richer, so it's fantastic to know they’re resonating with you.
Thank you for choosing Sony—wishing you a vibrant day!
DiegoV.
Best earbuds for the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality and excellent noise canceling
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, user447997!
We are so glad you're enjoying the amazing sound and top-tier noise canceling on your WF-1000XM5 earbuds. It’s great to know they’re hitting the mark for you.
Thanks for choosing Sony!
Best regards, Gus, Sony Social Media Team
Great Product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are outstanding devices. Well worth the cost. Much more comfortable than my over the ear.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, AlaskaJim!
We are absolutely thrilled to hear that you find the WF-1000XM5 earbuds to be outstanding devices and well worth the cost!
We especially appreciate you highlighting the comfort. We engineered these earbuds to be significantly more compact and comfortable than previous models, and it's wonderful to know they are a much better fit for you compared to over-the-ear options.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
Bright in Sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony products have always had a bright sound when in use. These earbuds are no exception. A truly enjoyable experience.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ascrilla,
We're so glad to hear that you’re enjoying the bright sound and truly pleasurable experience with your Sony WF1000XM5 earbuds. Thank you for the perfect 5-star rating—it means a lot! The immersive sound quality of your Sony earbuds is designed to bring every note to life, and it’s wonderful to know that this feature is making a difference in your listening moments.
Thank you for choosing Sony—hope your day is outstanding!
DiegoV.
Like them
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Like the ways these earphones feel and sound. Feel more comfortable than jabra elites after wearing for a long time
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GonzaloQ, we're glad you like our product! Thanks for choosing Sony! ~Earl
Great earbuds
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great bass and Styrofoam tips create a comfortable seal
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CyberGrimnir, Awesome! We are so glad to hear that you are enjoying your new WF-1000XM5! Thank you for choosing Sony! -Carl
Nice Upgrade
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fit is much nicer than the Jabra 75 actives these replaced. ANC is okay, but not outstanding. Battery life is excellent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GeneR,We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
Earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect size, great sound. Keep forgetting there on...kids noises while playing don't bother me anymore.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IrvingR, Thank you so much for the 5-star rating! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl
Good bass
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bass is not muddy, and doesnt overpower treble. Bass is deep and clear. Very high quality sound
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Edwin,
Thank you for this excellent review! We are pleased to hear you are experiencing the stunning sound we engineered into the WF-1000XM5. It's great to know that the low-end is deep and clear, achieving that perfect balance where the bass is powerful without being muddy or overpowering the treble. We appreciate you highlighting the meticulous audio tuning!
Thanks for choosing Sony, and enjoy your pristine listening experience!
Regards,
Dominick
It's so good.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is superb. Active noise cancelling is not that great and the case situation is inferior compared to the competition.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LouisC!
Thanks for sharing your thoughts with us! It is great to hear that the sound quality on your WF1000XM5 is hitting the mark.
We also appreciate the honest feedback regarding the noise cancelling and the case design; it really helps us improve.
We appreciate you choosing Sony!
Best regards,
Estefany
Prettay saweet
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works a pretty good, wish it connected to more than 2 multiple devices
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NicholasP,
Thanks for your review of the WF-1000XM5 earbuds, it's fantastic to hear you're enjoying them!
We understand your desire to connect to more than two devices simultaneously, and we appreciate you bringing this to our attention. The WF-1000XM5 earbuds are designed with a multipoint connection feature that allows them to be connected to two devices at the same time. This is a great feature for switching seamlessly between a phone and a computer, for example.
While we recognize that many users would benefit from connecting to more than two devices, this is a limitation of the current Bluetooth technology used in the earbuds. We are always working to improve our products and features, and we will be sure to pass your feedback on to our engineering team for future consideration.
Thanks for choosing Sony!
Sincerely,
Jenn | Sony Social Media Team
Happy Alaskan
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had troubled with ear fits with my samsung bud pro II. Dont get me wrong i love their tech.but almost loosing one earbud is not a good option. After carefully researching adjustable buds, sony leaded the pack not only as a better rated ear bud but had multi adjustable earpieces to fit just about anyone ears. BB staff shine again with great support. V/R, Ken H.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ken, Awesome! We are so glad to hear that you are happy with your new WF-1000XM5! Thank you for choosing Sony! -Carl
Great sound quality but ok comfort
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great music but not great for all day activities. AirPod pros are better for a daily wear. But if all you care for is music quality and 3 hour music sessions than buy these!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JosueA,
Thank you for sharing your experience.
We're delighted to hear your enjoying the sound quality of your Sony XM5 earbuds. However, we're also sorry that you're not satisfied with the battery performance of your earbuds. For issues regarding short operating time, you may find this link helpful: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783897.html?search=battery
If you need further assistance or have additional concerns, may we contact you directly? If so, please email the following information to socialsupport@am.sony.com. Apologies if you've already shared this information with customer service — we just want to ensure we have your most accurate details:
Full Name:
Username:
Telephone Number:
Additional Information regarding your experience with the WF1000XM5.
Thank you for your patience, and we look forward to resolving this issue promptly!
Sincerely,
Maria
WF1000XM5 True Wireless Noise earbuds
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is one of the best noise canceling earbuds I ever experience. It fits perfect in your ears with plenty of Technology that is well beyond any other earbuds. It is one of the best on the market.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Eric,
You made the right choice with the Sony WF1000XM5! We're glad that you are enjoying the noise canceling function and fit of the headphones. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
Great overall
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality, multi pairs same time, great battry life. Got no cons so far
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lino, We're glad that you're enjoying the sound quality, features, and battery life. Thank you for choosing Sony. Erin
Good overall earbuds.
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good overall earbuds. Battery life is good. Sound quality and noise cancellation is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello QuirkyB,
Thank you for choosing Sony!
We couldn't be happier to hear that you are enjoying the WF1000XM5 earbuds, especially the battery life, sound quality, and noise cancellation. Your positive experience with these features encourages us to keep delivering products that enhance your everyday moments. Thank you for sharing your thoughts with us.
Best regards,
-Fred