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Customer reviews

Rating 4.3 out of 5 stars with 2356 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

83%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 53 Showing 1,041-1,060 of 2,356 reviews
  • Rated 4 out of 5 stars

    Best ear buds ever!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound. A bit on the pricey side but well worth the money.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JermaineT, We're glad that you are impressed with the new Sony XM5 Wireless earbuds. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Craig Sony_US

  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality way better than apple headphones sound loader and longer lasting batteries

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RICARDOC,

      Thank you for your feedback! We are glad to hear you're enjoying the superior sound quality and battery life of your new WF-1000XM5 earbuds.

      Thanks for choosing Sony.

      Best regards,
      Eliab Sony_US

  • Rated 5 out of 5 stars

    Great Sound

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic sound and the canceling is strong. Would recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello AaronT,

      Thank you for choosing Sony!

      It brings us great joy to hear that you’re enjoying the fantastic sound and powerful noise canceling of the WF1000XM5 earbuds. Knowing you would recommend them means so much to us, and we’re honored to provide a listening experience that enhances your everyday moments.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Sound great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound quality. Battery last all day for me.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Stev, we're glad you like the sound quality and battery of your new earbuds! Thanks for choosing Sony! Enjoy! ~Earl Sony_US

  • Rated 4 out of 5 stars

    Sony XM5 earbuds

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the sound. The fit is better now that I changed the ear tips.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi clamley21,

      You made the right choice! We're glad that you like the sound quality of the headphones. It's also great that you were able to find the right fit for you. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Chris

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound and great comfort!! Very convenient to use.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hey ChrisF, fantastic! We're thrilled to learn that you're satisfied with the amazing sound quality, ease of use, and very comfortable fit design of your WF1000XM5. Thank you so much for your purchase and for choosing Sony! - Romeo Sony_US

  • Rated 2 out of 5 stars

    Lack of ANC

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These sound great once you setup the EQ settings. What makes these terrible is the ANC, there’s an issue with voice cancellation, since I can hear people talking clearly. They do cancel sometimes other noises but even with proper sealed these let a lot of noise in. They dont feel like they hsve ANC. I will be returning these,not worth the $300 price tag.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Very fine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good noise cancelling for my flight home. Fantastic sound quality

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi WoofGrrrr,
      Thanks for sharing your experience with us! We are really happy to hear that the WF-1000XM5 earbuds helped make your flight home more enjoyable. It's great to know that the noise-cancelling was effective for you.

      We appreciate you choosing Sony!
      Best regards,
      Estefany Sony_US

  • Rated 4 out of 5 stars

    Sony earbud review

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its an excellent product, perfect sounding and great in build noise cancellation. But the downside is it slipped off your hear if you move around too much or if the bass beat sound is too loud. Overall I think its a good product.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi UchennaC,

      Thank you for the purchase! We're glad to hear that you like the sound quality and noise canceling of the headphones. We provide an assortment of earbuds in various sizes to ensure there is a great fit for all ear sizes and an optimal noise canceling experience. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product! Excellent sound and great battery life.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Miguel, amazing! You've certainly made a great choice! We are happy to learn that you're satisfied with the amazing sound quality and long-lasting battery life of your WF-1000XM5. Thank you very much for the perfect star review and for choosing the best brand, Sony! - Romeo Sony_US

  • Rated 5 out of 5 stars

    Awesome highly recommend

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Audio quality great noise canceling great durability great would buy again.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tfau,

      We are so glad to hear you're enjoying the WF-1000XM5 earbuds! It's fantastic to know that the audio quality, noise cancellation, and durability are hitting the mark for you. We appreciate you taking the time to share your positive experience.

      Thanks for choosing Sony.

      Best regards,
      Eliab sony-global

  • Rated 5 out of 5 stars

    Sony Earbuds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrific sound quality and excellent connections. Comfortable fit.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jack,
      Awesome! We're thrilled to hear your enjoyable experience with the superb sound quality, easy connectivity, and comfortable fit of your WF1000XM5 headphones. We are committed in providing you the best experience possible. Thanks for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Great earbuds

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound and noise cancellation! Very balanced sound.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Saiyan,

      We couldn't be happier to hear that you are enjoying the excellent sound and noise cancellation of the Sony WF-1000XM5!

      Achieving a very balanced sound alongside our industry-leading noise cancellation technology was a key focus, and we are delighted that you recognize these core strengths.

      Thank you very much for choosing Sony and sharing your five-star review!

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Sony MX4

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This blocked out all of the noises incredibly zero sounds on noise cancellation

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Apple,

      Thank you for your 5-star review of the WF1000XM5 headphones! We are thrilled to hear that the noise canceling feature has been so incredibly effective for you.

      The Integrated Processor V2 and HD Noise Canceling Processor QN2e work in tandem with the six microphones to deliver what we believe is our best-ever noise-cancellation performance, and it's fantastic to know you're experiencing that difference. The goal is to provide a truly immersive and distraction-free listening experience, so your feedback is exactly what we love to hear.

      Thanks for choosing Sony, have an amazing day!
      DiegoV Sony_US

  • Rated 5 out of 5 stars

    noise canceling

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality in sturdy product. It provides excellent noise canceling and great base.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JimsonL, Amazing! We're very happy to hear you like excellent noise cancellation, great bass and sound quality, and sturdy built quality of your new Sony WF1000XM5. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Bose headphone

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, comfort to the year, five stars rating

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MiguelD, awesome! We're happy to hear about your satisfaction with the superb performance of your headphones. Thanks for the perfect star review! - Romeo Sony_US

  • Rated 5 out of 5 stars

    I love these!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love these! Ao much that when i thought i lost them i bought a replacement! Of course I found rhe second pair. About a week later! This is actually my 3rd pair of the Sony wireless earbuds. I previously owned the WF-1000XM4 and loves them as well! They are a bit pricey but absolutely worth it!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DellM, we're glad you are enjoying your new earbuds. Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Great for work

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable good battery life and great sound quality for non audiophiles.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Blindpilot, we're glad you like the battery and sound quality of our product! Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Perfect Hearing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Earmuds Work Perfectly Especially When Enyoing Sports Games Like Nba And Nfl To Hear Both The Music And Sounds

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Super, thanks for the review!
      It is truly wonderful to know that your WF-1000XM5 earbuds are working perfectly for you, especially while catching your favorite NBA and NFL games!

      We really appreciate you choosing Sony!
      Best regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    Sony quality

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Clean, crisp, quality sounding blue tooth rear buds. I would recommend to anyone

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DanielD,

      Thank you for your fantastic 5-star review of the WF-1000XM5 earbuds! We're thrilled to hear that you find the sound quality to be clean, crisp, and high-quality, and that you would recommend them to others. A key feature of these earbuds is our Integrated Processor V2, which delivers exceptional audio quality and industry-leading noise cancellation, so we're glad you're enjoying the rich, clear sound.

      Thanks for choosing Sony, have a fantastic day!
      DiegoV Sony_US