Customer Ratings & Reviews

Hi Rizzay,

Thanks for sharing your 5-star review and experience with the WF1000XM5. We're glad that you like the sound quality and multipoint function of the headphones. Your feedback about the Sony app is greatly appreciated. The app allows you to fully utilize the capabilities of the headphones. You may find this link helpful:

https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781980.html

Thank you for choosing Sony!

-Ralph

Hi Gman,

We're glad that you like the charging case, size, fit, and dedicated app (Sony Headphones Connect) of the headphones. It's unfortunate that you were not complete satisfied with its performance. Your feedback is extremely important to us and is very much appreciated. Thanks for sharing your review and we hope you will consider Sony for your future purchases.

-Ralph

Hi Alex, we're glad you are enjoying our product. We appreciate your feedback regarding the battery life of your Sony unit. If the available operating time is short, the battery power does not last long, the battery life of the left and right headset units is different, please follow this link:

https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783897.html?search=operating

If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

Thanks for choosing Sony. ~Earl

Thanks for commenting, Robert!

We are thrilled to know that you are well-pleased with the amazing performance and exceptional sound quality & noise canceling of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

Thank you so much for your purchase and for choosing Sony!

- Romeo

Hi ErikH, We’re thrilled to hear you’re loving the high-quality sound and enjoying them so much that they’ve become a daily favorite. It’s fantastic to know you’d recommend them to your friends. That’s the best compliment we could ask for! Thank you for choosing Sony! -Jess

Thank you for your valuable feedback, Adrian.

We're so glad to hear that you find the WF-1000XM5 earbuds "pretty good" and more refined than the previous model. We designed them with several enhancements, including a more compact size and improved audio processing, to provide a premium listening experience.

We understand your perspective on the upgrade from the WF-1000XM4. We appreciate your honest insight, as feedback like this helps us understand what is most important to our customers.

Thank you again for your review and for being a Sony customer.

Best regards, Gus, Sony Social Media Team

Hi Thad,

Thanks for commenting! We are extremely pleased to hear your satisfaction with the amazing sound quality and very comfortable fit design of these headphones. We greatly appreciate your feedback with the setup and when wearing them with hat. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

If there's something we can do to help or you may need more information/technical assistance with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:

Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:

Thank you so much for choosing Sony!

- Romeo

Hi JeffW, thanks for the 5-star rating! We're thrilled to hear you're loving the listening experience with your Sony - WF1000XM5. The astonishing sound quality with High-Resolution Audio, comfortable fit and long-battery life make these earbuds a perfect choice for long-listening sessions! Thank you for choosing Sony and enjoy the music! Regards, -Dominick

Hi JETLIKNIGHT,
Thank you for your honest feedback! We are pleased to learn you’re giving the WF-1000XM5 a try.

Sometimes, a little adjustment is all it takes to find the perfect fit. We recommend experimenting with the different sizes of ear tips included in the box to help improve comfort and ensure a secure fit.

Thanks for choosing Sony and for your feedback.
Sincerely,
Estefany

Hi QuentinT, Awesome! We're so pleased to hear that the Sony WF1000XM5 delivers an excellent phone call clarity. To ensure optimal listening experience, please set these earbuds on Priority on sound quality: Prioritizes the sound quality. Please check these links for more details:

https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781983.html?search=sound%20quality

https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779956.html?search=sound%20quality

Hope this helps and thanks for choosing Sony! -Sam

Hi CynthiaM, we're glad you like the sound quality of the WF1000XM5. We're looking forward to your next purchase of our product. ~Earl

Hi HenryS,

Thank you for your fantastic review of the WF-1000XM5 earbuds! We're thrilled to hear that you enjoy the kicking bass and great tones they provide. We're sorry to hear that you've misplaced them, and we hope they find their way back to you. If there's anything we can do to assist you or if you need information about our product, please don't hesitate to reach out. We are always here to help! You may send us an email at socialsupport@am.sony.com with the following:

Name:
Username:
Model Number:
Issue/Concern:
Telephone Number:

Thank you for choosing Sony.

Best regards,

Romeo

Hi Preplaycj, thank you for taking the time to share your experience! It's wonderful to know that you're enjoying the Industry-leading noise Cancellation and the Extraordinary sound quality of the Sony - WF-1000XM5! To ensure a more secure and comfortable fit, feel free to try the different ear tips included in the box. For help with connecting smoothly to your mobile devices, you can check out the instructions in the link below:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781425.html?search=connect%20
Thank you for choosing Sony and enjoy the music! Regards, -Dominick

Hi Alex,

Fantastic! You've made a great choice! We are truly delighted to hear your satisfaction with the amazing sound quality and industry-leading noise canceling feature of these headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

Thank you very much for recommending our WF-1000XM5 and for choosing Sony!

- Romeo

Hi JuancR, Awesome! We're thrilled to hear you like the amazing sound and clarity of your new Sony WF1000XM5. We recommend trying different ear tip sizes and experiment with the positioning to achieve a snug fit. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam

Hi MARVINH,

It’s a true pleasure to hear that you are enjoying the high-quality experience of your WF-1000XM5 earbuds. We take great pride in the precision engineering and premium materials that go into our industry-leading noise canceling series, and we are glad that quality shines through for you.

Thank you for trusting Sony for your personal audio!

Regards,
Dominick

Hi NealH, That's great! We're delighted to hear you like the compact design and outstanding sound quality of your Sony WF1000XM5. Thanks for choosing Sony! -Sam

Hi AlfonsoG, Thank you for your positive review of the WF1000XM5! We're thrilled to hear that you consider them the best noise-cancelling buds on the market and that they have become an essential part of your daily routine. Your recommendation means a lot to us, and we're glad to know that our product has met your expectations. Thanks for choosing Sony! -Sam

Hi Ravi,

Thanks for commenting! We are happy to know that you're satisfied with the amazing sound quality of your WF-1000XM5. We are sorry if they didn't fit you well and that you had to purchase other earbud tips. We greatly appreciate your feedback with the design of these headphones. For optimum fit, comfort and to keep the headphones from falling out, we always recommend following the steps on this article:
https://www.sony.com/electronics/support/articles/00262839

Thank you very much for your purchase and for choosing Sony!

Best regards,

Romeo