Customer Ratings & Reviews
- Model:
- WF1000XM5/B
- SKU:
- 10111512
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
to a friend
Bose to Sony
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Switched for gym/exercise. Gets the job done. good on the move.
I would recommend this to a friendBrand response from SonyListens
Posted .HI RadD,
We are pleased to hear that the WF-1000XM5 earbuds are working well for your gym sessions! It is great to know that their compact, secure fit and advanced noise cancellation provide the performance you need while on the move.
Thanks for choosing Sony.
Best regards, Eliab
Great for music! Terrible for calls.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality, and great design! Poor call (microphone) quality. Foam tips are not as comfortable as silicon tips on main competitors.
No, I would not recommend this to a friendSony earbuds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Quick service at customer service and looking at other option products
I would recommend this to a friendGreat headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For earbuds, I believe they're top of the line. They fit well and have phenomenal sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Perry, Thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig
Sony Earbuds
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They were quite good at noise canceling, even on my motorcycle. I lost them a week or two after I bought them, though...
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NateR, Amazing! We're thrilled to hear that you like noise canceling. We also regret to hear that you lost these earbuds. If there's anything that we could help you with, you can email us at socialsupport@am.sony.com. Regards, Erin
Bass
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The earbuds have good sound quality but the bass is not stunning as expected. Needs some improvement on the bass but everything else is good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ThomasK,
Thank you for the review and we're glad to hear that you like the sound quality of the headphones. We do apologize for the inconvenience. The bass sound quality will depend in the source that you're playing. When the source does not contain much of bass sound, the bass sound may not be audible. We recommend using the Sony headphones connect app to adjust audio settings depending in your preference for better audio experience.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/software/00269130
Thank you for choosing Sony!
-David
Fantastic
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise canceling is the best i have ever used and also works great for phone called i can be welding grinding or banging on metal with a hammer and the person can hear each other just fine
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarkJ, we're glad you are enjoying the noise canceling feature of our product! Thanks for choosing Sony. ~Earl
Good earbuds.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm not ANC fan but sound quality. This gets my approval for sound quality. I deducted it one (1) star because it keeps popping out from my ears even with the correct tips.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lu4USA,
Thanks for commenting! We thrilled to hear that you are well-pleased with the amazing sound quality of your WF-1000XM5. We are sorry if they didn't fit you well. For optimum fit, comfort and to keep the headphones from falling out, we always recommend following the steps on this article:
https://www.sony.com/electronics/support/articles/00262839
I hope this helps.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for your purchase and for choosing Sony!
- Romeo
Over exaggerated ANC
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve been waiting for these for about a week now. Sound is excellent up until the software update. They sound low now & don’t get me started with the eartips. They dont even reach my ear entrance to have a snuggle fit. I’ve tried all tips & even went as far as trying out the ear fit tester on the app. They all say 100% tight fit minus the ss size. The case itself feels cheap like cardboard & is scratched easily . Im giving it 3 stars only based on the aduio qaulity before the software update. If i were you id wait until the price drops. Will be returning mine tomorrow
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DonTeca, While we're glad to hear that you like the sound quality, we're sorry to hear that you are not impressed with the design and build quality of the new Sony WF1000XM5 Wireless earbuds. We appreciate your feedback and we'll make sure to improve our products in the future. We hope that you'd still consider our product in your next purchase. Thanks for choosing Sony! -Craig
Sony Linkbuds S = Awesomeness
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After trying about 6 various brands I found that these are the best, by far. Ez in and ez out of your ears. The sounds are fantastic and noise cancelling is awesome. For the price, I highly recommend these earbuds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SamsungWasher, we're glad you like our product. Though this is not the Linkbuds S (WFLS900N).
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! ~Earl
Nice headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are excellent headphones, sound and noise cancelling is top notch. But I can't seem to get them to fit snugly in my ear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JasonP,
Thanks for commenting! We are very happy to hear your satisfaction with the amazing sound quality and exceptional noise canceling function of your WF-1000XM5. We are sorry if they didn't fit you well. For optimum fit, comfort and to keep the headphones from falling out, we always recommend following the steps on this article:
https://www.sony.com/electronics/support/articles/00262839
I hope this helps.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you so much for your purchase and for choosing Sony!
- Romeo
Awesome earbuds.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Somewhat expensive, but well worth the price. The sound quality is amazing. I paired them to a Sony TV, with excellent results. I’m now watching Netflix in immersive sound. I highly recommend this product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WilliamjH, Great! We're delighted to hear that you like the excellent sound quality and it works great with your Sony TV. Glad to know you're having an enjoyable watching and listening experience with your WF-1000XM5 and Sony TV. Thank you for the recommendation and for choosing Sony! -Jess
New favorites
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is absolutely amazing. Paired with my S21 Ultra the Ldac is next level, coming from a $70 pair of SOUNDCORE. I do wish they kept the matte finish on the buds themselves, but had no problems after picking the right ear tips. The app is great once you get through the 20 minutes of updates and setup.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Aleensvaart,
You made the right choice with the Sony WF1000XM5! We're glad that you like the sound quality and dedicated app (Sony Headphones Connect) of the headphones. Your feedback about the glossy design is greatly appreciated.
The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
Excellent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound quality as expected. Finicky auto noise cancellation. But overall really good ear buds. Sound quality will make you smile.
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, VictorL! We're glad you like your new earbuds. Enjoy and thanks for choosing Sony! -Craig
great buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great earbuds with a great noise cancelling, only reason I give it 4 stars thus far is because they are not the best fit in my ear (and I've tried all 4 sizes provided).
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ZacharyM,
Thanks for commenting. While we are thrilled to hear your satisfaction with the amazing noise canceling feature of your WF-1000XM5, we are really sorry if they didn't fit you well. This is certainly not the news we'd like to hear from you. For optimum fit, comfort and to keep the headphones from falling out, we always recommend following the steps on this article:
https://www.sony.com/electronics/support/articles/00262839
I hope this helps.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Should you need more assistance or information with our product, please email us at socialsupport@am.sony.com with the following details so we can best assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you for choosing Sony!
Best regards,
Romeo
Sony Social Support
Need setting for complete noise cancelation.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have not been able to figure out how to close out the sound around me at work using these earbuds. Otherwise works great and excellent sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TheSting,
Thanks for commenting. While we are glad to hear about your satisfaction with the amazing sound quality of your WF-1000XM5, we are sorry if you're experiencing an issue with its noise canceling function. To resolve this problem, let's try to isolate and address it by following the troubleshooting on these links:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780044.html
https://www.sony.com/electronics/support/articles/00298372
I hope this helps.
Should you need more information with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you very much for your purchase and for choosing Sony!
Best regards,
Romeo
Sony Social Support
They are ok
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the sound quality but the bass seems to be lacking comps to cheaper quality earbuds. My biggest isssue is the ear tips. They completely fell apart in about a month and a half. Got aftermarket tips afterwards bc I couldn’t fine OEM at the time and they have done the same. Probably going to trade them in for a different pair.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JordanE, Thank you for sharing your feedback. While we're glad that you love the sound quality, we're sorry to hear that the WF-1000XM5 earbuds didn’t meet your expectations. Fit can be a challenge with earbuds since everyone’s ears are different, and we understand how frustrating it is when they don’t stay secure. For optimum fit, comfort and to keep the headphones from falling out, we always recommend following the steps on this article:
https://www.sony.com/electronics/support/articles/00262839
Hope this help. Regards, -Craig
Best sound and build quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Upgrading from Seinhauser Momentum 3s. Far superior sound, build and app quality. These buds are impressive. Use them for work, exercise and recreation. Excellent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HuwM, great! We're glad you like our product! Thanks for choosing Sony! ~Earl
Great buds dawg
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These were such a good product that my ex decided to lose them in an airport in North Dakota. Highly recommend keeping them and not losing them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoshuaA,
We are beyond pleased to hear that the Sony WF-1000XM5 wireless earbuds were such a good product that they inspired such a passionate review. We hope you get to enjoy their exceptional sound and industry-leading noise cancellation again very soon!
Thank you for choosing Sony!
Regards,
Dominick
Best noise canceling available
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best earbuds on the market. Use the most comfortable buds for true noise canceling
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Candyearbuds,
Amazing! We're thrilled that you like the comfort and noise canceling function of the headphones. Thank you for choosing Sony!
-Ralph