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Customer reviews

Rating 4.3 out of 5 stars with 2361 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

83%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 68 Showing 1,341-1,360 of 2,361 reviews
  • Rated 5 out of 5 stars

    Sony buds

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall these headphones were good they have good active noise cancellation they felt well they have four different ear tips the case is small I like the design of the buds

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JassonV, it is very nice to hear that you like the WF1000XM5. Enjoy your new earbuds! Thanks for choosing Sony! ~Earl Sony_US

  • Rated 4 out of 5 stars

    I always chose Sony ear buds over any

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality feels strong. I do wish they were able to go a little louder but my ears may be spoiled from the xm5 over ear headphones

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JohnV, We appreciate your feedback. Please make sure to turn up the volume of both the earbuds and the connected music device. Despite your concern, we are glad that you like your Sony WF-1000XM5 noise canceling wireless in-ear headphones. Thank you for choosing Sony! Vincent Sony_US

  • Rated 5 out of 5 stars

    Best earbuds I've ever had

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything I've heard about the great quality of these earbuds has lived up to the hype.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SebastianL, Perfect! You've certainly made a great choice! We're extremely pleased it suits your needs and expectations. Thank you so much for sharing your excellent experience with the WF1000XM5 and for choosing Sony! - Romeo Sony_US

  • Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best sounding earbuds on the market the sony earbud is the only earbuds i will buy

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sonny,

      You made the right choice! We're thrilled that you are enjoying the sound quality of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Great ear buds!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had several high end ear buds, these are the best! Noise canceling could be better and had to buy different tips as I have weird ears BUT - love these, well worth the $$!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Refrigerator,

      We're truly heartened to learn that your Sony earbuds have stood out as the best among other high-end models—thank you so much for your wonderful 5-star review! It's great to know you love them and that they're well worth the investment. The WF-1000XM5’s customizable fit and impressive sound quality are features we design with comfort and performance in mind, and we appreciate your feedback about the noise canceling and ear tips.

      Thank you for choosing Sony—wishing you an enjoyable day!
      DiegoV. Sony_US

  • Rated 5 out of 5 stars

    Amazing earbuds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these for my partner after their old pair broke. They use them for over 8 hours daily due to a loud working environment and do a wonderful job of noise canceling and clear audio.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's fantastic, GabiB!

      You've made a great choice! We are extremely pleased it suits your needs and expectations. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

      Thank you very much for the perfect star review and for choosing Sony!

      - Romeo Sony_US

  • Rated 5 out of 5 stars

    Sony

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best ear buds ever owned had all samsung before and heard apples but sony got it in this category.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Notwise, awesome! We're thrilled to hear that you consider our WF-1000XM5 the best earbuds you've ever owned, especially after trying other brands like Samsung and Apple. Our team works hard to deliver top-notch audio quality and innovative features, and it's wonderful to know that our efforts have made a positive impact on your listening experience. Enjoy your music with the WF-1000XM5 and thanks for choosing Sony! - Romeo Sony_US

  • Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing product, I used apple products for the longest but these have been superior by far

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CharlesS, Awesome! We are so glad to hear that you are happy with your new WF-1000XM5 earbuds! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Best sound ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are great I wore them every day until one of them stopped working

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for sharing your feedback, VR01.

      We are truly sorry to hear that one of your WF-1000XM5 earbuds stopped working, especially since you enjoyed wearing them every day. We understand how disappointing this is for such a essential part of your routine.

      Please contact our support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones so we can help you with troubleshooting or a repair.

      Thank you for choosing Sony!

      Best regards,

      Gus, Sony Social Media Team sony-global

  • Rated 5 out of 5 stars

    good buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I come from using the AirPod Pro, Bose - QuietComfort Ultra, Beats Studio Buds + and this one are the best by far, Quality Sound, Conectivity, Options,

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi FernandoQ,

      That's great! We're glad to hear that you like the sound quality of the Sony headphones. Thank you for choosing Sony and enjoy your headphones!

      -David Sony_US

  • Rated 4 out of 5 stars

    Great Sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work and Sound Awesome, 4 star due to hard to get out and replace in the caseand slippery to hold into. No issue with ear fittment for me.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HappyWife, we're glad you like the sound quality of our product. We appreciate your feedback regarding the case of your Sony unit. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    So far, so good

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, he loves them. Gave these to hubby for Christmas. The only perm is that other reviewers mentioned that the bass may not be as good as other buds. So he is analyzing that now.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KathyP,

      That's fabulous! You've definitely made a great choice! We are truly delighted to know that your hubby loves the superb performance of his WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

      Thank you so much for your purchase and for choosing Sony!

      - Romeo Sony_US

  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these as a gift for someone who spend lots is time and money on good quality when I offered to buy him a pair of his choice he chose these and said they were one of the best

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KellyM, thanks for choosing and purchasing our product! This is a great gift indeed. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Best headphones on the market with noise cancellat

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With every penny!!! These have been a lifesaver when trying to study in a noisy environment. I was able to study at an AAU basketball game!! Didn’t hear a thing!!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TamaraG, we're happy to hear that you are enjoying your earbuds! Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Great ear buds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The noise cancellation is pretty good, and the sound quality is great. It takes a little getting used to getting them in your ears because they are smaller than what I am used to with AirPods

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JayD, we're glad you like the noise canceling feature and sound quality of your new earbuds! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thank you very much for choosing Sony! ~Earl Sony_US

  • Rated 4 out of 5 stars

    Almost perfect!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound and ANC, poor controls, the app is not very friendly too, wish i could customize the functions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    AMAZING IN EAR HEADPHONES!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound quality! Possibly even better than AirPods Pro, definitely recommend these headphones, you cannot go wrong purchasing these!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GrayWolf,

      That's very nice to hear! We're happy that you like the sound quality of your new Sony headphones. We appreciate the positive feedback and thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Good cuality

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ILove it had it for 2 years i think can make it a little bigger

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Manolito,

      It is truly wonderful to know that you’ve been loving your WF-1000XM5 earbuds for the past two years! We designed this specific model to be smaller and lighter for a more discreet fit, but we recognize that every ear is different. Your feedback regarding the size is incredibly valuable to us as we look toward future innovations in wearable comfort and performance.

      Thank you for being a loyal part of the Sony family for all these years

      Regards,
      Dominick sony-global

  • Rated 4 out of 5 stars

    Almost Perfect

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Almost Perfect, I just need more bass and more dynamics, I don't know, maybe they will be good for someone else, it's a matter of hearing

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Marek, Thank you for the feedback! The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Craig Sony_US

  • Rated 4 out of 5 stars

    Good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son loves these for school . Only replacing them because of a lost item.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi WendyF,

      We are ecstatic to learn that your son loves the features and performance of the WF-1000XM5 earbuds so much that you are purchasing them again! Hearing that they are a great fit for his school activities is wonderful feedback. Thank you for your continued support to Sony!

      Regards,
      Dominick Sony_US