Customer Ratings & Reviews
- Model:
- WF1000XM5/B
- SKU:
- 10111512
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers love the sound quality of the product. They specifically highlight its great sound and impressive bass.
This summary was generated by AI based on customer reviews.
Sony earbuds
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these better than my olds ones. They were to heavy and fall out my ear. These are much lighter and fit better. Money well spent!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CharlieC, it is nice to know that you love your new earbuds. Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Good.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It takes a bit to find a true noise cancelling mode on the earbuds, but once you do they are very good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi John, That's awesome! We're very pleased to hear that you were able to find the most suitable noise cancelling configuration to perfectly suit your needs. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam
- Pros mentioned:Sound quality
I love these.
|Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] I had the XM3’s for years and absolutely loved them so I decided to upgrade and I can say without a doubt that Sony have outdone themselves yet again!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Darth,
Fabulous! You've definitely made a great choice! Thank you very much for upgrading to the WF-1000XM5. We are extremely pleased to know that you love its amazing performance. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you for trusting Sony!
- Romeo
Good Product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Please with item, use the earbuds everyday all day no issues. Comfortable to have in ear, dont even notice them after a while. Battery life is great!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Styles,
Great! We're thrilled that you like the comfort, battery life, and functionality of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
Over hyped!! But good.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have the WF-1000XM4s and they were great head phones. Then I got the WF-1000XM5s and though they are better to wear in the ears, the bone sensing feature os extremely annoying. When I'm on the treadmill or even chewing gum or doing something with my jaw the audio gets cut off because of the headphone having to adjust. This is extremely annoying! Its the one thing I regret about buying an upgrade?
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Ref3129,
Thanks for sharing your review and experience with the WF1000XM5. We're glad that you like the fit of the headphones. Your feedback about the Speak-to-Chat function is greatly appreciated. The Speak-to-Chat mode activates when the headset detects the speech of the person wearing the headset, but in rare cases, it may activate in response to vibrations caused by devices such as electric toothbrushes, electric massagers, and electric shavers, or by activities such as brushing your teeth, coughing, or humming. In cases where the Speak-to-Chat mode frequently activates by accident, set Speak-to-Chat to “L Sensitivity”. You can change the sensitivity by using the Sony Headphones Connect app. For more information, please refer to these links:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781980.html
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783877.html
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph
- Pros mentioned:Sound quality
For the enthusiasts
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Like most sony products, you need to give them some time to set in fully and break in the drivers, but once they do, they sound amazing like full and even in all frequencies. I love em
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for sharing your experience, Jandohittin! We're glad that you are impressed with the performance of your Sony WF1000XM5 Wireless earbuds. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Craig
Works good
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They work pretty good, but the case and earbuds are pretty small
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JasonM,
Thank you for choosing Sony!
We’re excited to hear that the WF1000XM5 earbuds are performing well for you. We appreciate your observation regarding the compact size of the case and earbuds, and we will be sharing this valuable feedback with our product development team to inform future improvements.
Best regards,
-Fred
- Pros mentioned:Sound quality
Very Happy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Once I figured out how to put it in my ear correctly, it is comfortable and sounds amazing. Don't use the noise cancellation, but it does work very well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TexasJim47,
Awesome! We're happy to hear that you like the sound quality and comfortable design of the headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Review
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound and base. Very good charge time. Pricey, but worth it
I would recommend this to a friendBrand response from SonyListens
Posted .Wonderful, Cza91! We're glad that you like the sound quality of the earbuds. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
Handsdown the best wireless earbuds
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is by far the beat wireless earbuds that truly gives you the excellant noise cancelling feature. I love using it during my workout.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Krsna, Perfect! We're so pleased to hear that you're enjoying the excellent noise cancelling feature of the Sony WF1000XM5 especially during your workout sessions. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam
Not what I expected
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They kept falling off and the ear tips it comes with, they are ok in the beginning but they rip a little fast not long lasting at all. The sound was good but the other factors didn't work for me personally.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello MAYRA,
Thank you for considering Sony products.
We apologize for the issues you experienced with the WF1000XM5 ear tips and the fit. We understand how frustrating it can be when the ear tips wear out quickly and the earbuds do not stay in place comfortably. We appreciate your positive comment about the sound quality. We would like to resolve this issue and gather more details from you. Please contact us by phone using the contact information here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones.
Best regards,
-Fred
- Pros mentioned:Sound quality
One of the best earbus on the market.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent pair of earbuds. A clearer, richer quality of sound over other name brands. Enriches listening through all types of applications and devices. Mahalo Sony!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi 808shopper,
Fantastic! You've made a great choice! We are very happy to hear your satisfaction with the amazing performance of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you so much for the perfect star review and for choosing Sony!
- Romeo
Not bad
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They’re pretty good they just don’t stay charged long
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ParisJ,
Thanks for your honest feedback! It brings us great joy to hear that you're enjoying the sound of your WF-1000XM5, but we’re sorry to hear the battery life is falling short.
To help you get more listening time, we recommend trying these steps:
-Open the Sony | Sound Connect app and ensure your earbuds are running the latest software version.
-Features like DSEE Extreme, Speak-to-Chat, and Voice Assistant (Always-on) use extra power. Try turning these off in the app to see if battery life improves.
-If the drain persists, you can try resetting the earbuds using the instructions on our support page: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783924.html
Give those a try!
Thanks for considering Sony and sharing your feedback.
Warm regards,
Estefany
- Pros mentioned:Sound quality
Excellent Ear Buds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent Noise cancelling for ear buds. The sounds is fantastic as well. Really enjoying these as they were replacements for my WF1000XM4's
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChristopherD, Awesome upgrade! We are glad to hear that you are enjoying your new WF-1000XM5 earbuds! Thank you so much for the 5-star rating! -Carl
- Pros mentioned:Sound quality
Connectivity
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I think it's great that you can pair two the devices without having to disconnect one. The sound quality and the noise canceling works phenomenal.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SeanO, we're glad you like the sound quality and noise canceling feature of our product. Thanks for choosing Sony. ~Earl
Earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good they stay in your ears well while at work charging case isn't as good as the older versions tho
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TomM, Thank you for your feedback with the Sony WF1000XM5. We're very happy to hear you like the comfortable and stable fit of these earbuds. We value your input about the charging case and strive to continually improve our products to meet the expectations of our customers. Thanks for choosing Sony! -Sam
Connection problems! Need case to pair! ANC bad!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Today the left earbud stated the battery was low and turned off. I put them in the case to reset for about 1 minutes, took them back out, and they are at 99%. These are complete garbage! These glitch every day. 50% chance one won’t connect to Apple Watch. I’ll have to reinsert into the case, which I don’t carry into the gym with me. If I tap to turn off noise cancelling to talk to someone, one earbud will turn it off and the other won’t. The only fix is to put the earbuds in the case or forget pairing and re-pair them altogether. I don’t bring the case with me into the gym or on a jog, that would be ridiculous. This trend of requiring the charging case to pair is absolutely absurd . If you’re in the gym or out for a jog and the charging case is in your car or at home, you can’t re-pair your earbuds when they glitch. Rebooting your phone or watch doesn’t fix the problem. Repairing is often the only way to fix. Why can’t we long click both earbuds to setup pairing mode? Common Sense! Why does this need to be more difficult than it should be? Imagine needing to put your phone in a special case to pair it to Bluetooth devices. That sounds really foolish right? So why do we require that for earbuds? The ANC is less than average with these. I suspect the foam tips are part of the problem. I’ve had about 6 pairs of earbuds in the past 3 years. These have the worst ANC of them all.
No, I would not recommend this to a friendGreat overall buds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A great upgrade over my Galaxy Buds. I am a Sony fanboy but a Samsung faithful. I read reviews for a while before I finally pulled the trigger. No regrets so far!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Loghyc,
Fabulous! You've definitely made a great choice! We're extremely pleased to hear your satisfaction with the amazing performance of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Very high quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality headphones. They sound and feel great. Only issue is the app can be a little cumbersome to navigate and you cant get the tracking like galaxy buds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NeilB, we're glad you are enjoying our product. We appreciate your feedback regarding the Headphone Connect app. Thanks for choosing Sony. ~Earl
New Buds are great, trade in credit falls short
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony buds are great, but haven't heard anything on the trade in credit that I qualified for. Feel like I gave away my earlier model Sony Buds for free. Can't get any information on the status, been over a month
I would recommend this to a friend