Customer Ratings & Reviews

Hi IsaiahP, we're glad you like our product. Thanks for choosing Sony. ~Earl

Hi DavidO, Thank you for the positive review! We're very happy to hear you like the great sound quality and unique features of your Sony WF1000XM5. Thanks for choosing Sony! -Sam

Hi Randaman,

Perfect! We're thrilled that you are enjoying the sound quality of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!

-Ralph

Hi LJKIV, We are glad that you like the sound quality and multi-connection feature of your Sony WF1000XM5 wireless noise canceling in-ear headphones. Thank you for trusting Sony! Vincent

Hi Holla, we're glad you are enjoying your new headphones! Thanks for choosing Sony. ~Earl

Hi Will, Amazing! We're delighted to hear that you like the sound and noise canceling function. Your feedback is greatly appreciated! Thank you for choosing Sony. Erin

Thanks for commenting, MilesR!

We are truly happy to hear that you love your WF-1000XM5 and that you're satisfied with its very comfortable fit design and superb performance. Thank you very much for being a Sony WH-1000XM5 & WF-1000XM5 owner and for choosing Sony!

Regards,

Romeo

Hi Colton,

Thank you for this fantastic review of your WF-1000XM5. We're really glad you love the features and exceptional sound quality of these earbuds. We designed these earbuds to provide incredible audio performance and take noise cancellation to the next level. Your feedback regarding the fit is greatly appreciated. The WF-1000XM5 earbud headphones may fall out or feel uncomfortable during use if they are not worn properly or the earbud tips doesn't match the size of your ear canals. Check that you are wearing the headset properly in your ears. We have a recommended way of wearing these earbud headphones to reduce discomfort.

Please make sure to follow the guide from this link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/articles/00262839

Our WF-1000XM5 earbuds feature a shape that perfectly matches the human ear with an ergonomic design for a more stable fit. Thank you for choosing Sony! -Jess

Hi Jarebearfergy, Great! You definitely made the right choice. We're glad you're enjoying all the improvements we made on these earbud headphones. Your feedback is extremely important to us and is very much appreciated. Good to know you're utilizing the built-in equalizer on the Sony headphones connect app. Thank you so much for purchasing our WF-10000XM5 and for choosing Sony! -Jess

Hi JamesW, we're glad you like the sound quality of our product. Thanks for choosing Sony. ~Earl

Thank you for your feedback on the WF-1000XM5, ThomasC. We're glad to hear you find them fantastic overall. We understand your concern about the buds being a bit tricky to remove from the case, which can lead to fumbling.

A potential solution might be to ensure the buds are magnetically secured when docked in their case, providing a more secure grip for easier removal. Additionally, adjusting the angle or grip when removing them can help prevent drops.

If you have further concerns or need assistance, please don't hesitate to reach out to our customer service. Thank you for choosing Sony!
Gus

Hi Yessi16,

Thank you for the purchase and we're glad to hear that you love the noise canceling of the headphones. Thank you for choosing Sony and enjoy your headphones!

-David

Hi Young,

Fantastic! You've made a great choice! We're truly delighted to hear your satisfaction with the amazing features and superb performance of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

Thank you very much for the perfect star review and for choosing Sony!

- Romeo

Hi Tech11, You've made an excellent choice! We're very happy to hear that you're satisfied with your purchase. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam

Hi MikeG,

Thanks for commenting. We are thrilled to know your satisfaction with the superb sound quality of your WF-1000XM5. We truly appreciate your feedback when using it with an iPad. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

Thank you very much for your purchase and for choosing Sony!

- Romeo

Hi Advz1, Thank you for the feedback on your experience with your WF1000XM5. We're glad you like the great sound quality and incredible noise cancellation of these earbuds. We're sorry to hear that the earbuds turns on randomly while inside your pockets. This is usually not the case for our WF1000XM5 nor the experience we want you to have. To better isolate this issue, can you tell us if the earbuds turns on even when the charging case is closed? In the meantime, please make sure that the left and right earbuds are properly set into the charging case, and close the charging case lid. If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam

Hi Casual, It's wonderful to hear you are enjoying the great audio and amazing battery life of these earbud headphones. Your assessment is spot on! The WF-1000XM5 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for upgrading to your new WF-1000XM5 and for trusting Sony! -Jess

Hi iiGR33DYii, thank you for your honest review of the Sony - WF1000XM5. We're very glad to hear you're enjoying the powerful bass and the impressive noise cancellation, it's great to know the music experience stood out for you!

We're sorry to hear you're having issues with the call quality. That's definitely something we take seriously, and here are some troubleshooting steps that may help:
1. Make sure the earbuds are worn properly. Hold and rotate the headset unit with your thumb, index, and middle finger to adjust the headset to fit your ear.
2. If there is a gap between your ears and the headset units, your ears may not be sealed properly. Try the different ear tips included with the unit and Perform [Determines Optimal Earbud Tips] on the “Sony | Headphones Connect” app and confirm that [Earbud tips are air-tight.] is displayed.
3. Make sure the earbuds are updated to the latest firmware through the Sony Headphones Connect app.

If the issue continues, our support team is available to help you further. You can contact them through: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Thanks for considering Sony products!

Regards,
Dominick

Hi RichardS, Thank you for the amazing review! We're very happy to hear that you find it perfect for your long walks and everyday wear. Thanks for choosing Sony! -Sam