Customer Ratings & Reviews
- Model:
- WF1000XM5/B
- SKU:
- 10111512
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers love the sound quality of the product. They specifically highlight its great sound and impressive bass.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Hear me clearly
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds Great with an lot of different listening options The equalizer could be better but overall very satisfied with my purchase
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MonteW,
Fantastic! We are very happy to hear your satisfaction with the amazing sound quality of your WF-1000XM5.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you so much for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
These Earbuds Live Up To The Hype
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Between the sound quality and noise cancellation, these are the best buds money can buy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MrReview, Great! We're pleased to hear that you like the sound and noise canceling function. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Best earbuds you can buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Owned many earbuds. These are the best. I also own the 4s and these are a solid increment better.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Durangutan, perfect! You've certainly made a great choice! We are extremely pleased that it suits your needs. Thank you very much for sharing your excellent experience with your WF1000XM5 and for trusting Sony! - Romeo
- Pros mentioned:Sound quality
Best value in Headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought them based on Consumer Reports review and was not disappointed. Excellent sound quality and easy to set up.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KeithC, Thank you for the positive review! We're thrilled to hear you like the excellent sound quality and ease of setup of your new Sony WF1000XM5. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Meh
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancellation works great, but at times can become spotty during phone conversation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DigedaP,
Thanks for commenting. While we are thrilled to hear your satisfaction with the amazing noise canceling feature of your WF-1000XM5, we are really sorry if you're experiencing an issue when using them for phone calls. To resolve this problem, let's try to isolate and address it by following the troubleshooting steps on these articles:
https://www.sony.com/electronics/support/articles/00298371
https://www.sony.com/electronics/support/articles/00232102
https://www.sony.com/electronics/support/articles/00298369
Should you need more assistance or information with our product, please email us at socialsupport@am.sony.com with the following details so we can best assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for your purchase and for choosing Sony.
Best regards,
Romeo
- Pros mentioned:Sound quality
Mr
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Is a good Bluetooth what I love about it noise cancellation
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AbrahamM,
Thank you for the purchase! We're happy to hear that you love the industry leading noise canceling of the headphones. Thank you for choosing Sony!
-David
Good cuality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.ILove it had it for 2 years i think can make it a little bigger
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Manolito,
It is truly wonderful to know that you’ve been loving your WF-1000XM5 earbuds for the past two years! We designed this specific model to be smaller and lighter for a more discreet fit, but we recognize that every ear is different. Your feedback regarding the size is incredibly valuable to us as we look toward future innovations in wearable comfort and performance.
Thank you for being a loyal part of the Sony family for all these years
Regards,
Dominick
Ear buds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not as good as i hoped.I was expecting a much cleaner sound.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi FrankA,
We are so sorry to hear that you're not getting the sound quality you were hoping for with your WF-1000XM5 earbuds. To get the best sound, the fit is crucial. In the Sony | Headphones Connect app, try the "Determines Optimal Earbud Tips" test to find the best size for your ears. You can also use the equalizer in the app to customize the sound to your liking.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Sound quality
Best earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these! Best earbuds I've had in a while. I also appreciate the worker that helped me pick these as well
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DeshayneB, sweet! We're glad you love your new earbuds! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Awesome earbuds
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice and good noise canceling earbuds with a lot of functionality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Thoory, we're glad you like our product, Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Love 'em!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love, love them!!! I honestly think these are the best headphones on the market. They sound really well and have great features.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JordanC,
Amazing! We are extremely pleased to hear your satisfaction with the exceptional sound quality and amazing features of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
No issues so far
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great had them for about a month now and sound quality and noise cancellation is great. Definitely recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TommyM,
Very nice! We're glad to hear that you're enjoying the sound and noise canceling of the headphones. We appreciate the recommendation and thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Best Bluetooth headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Bluetooth headphones for noise, cancellation love that I can save profiles on all my devices, 
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Robbie, we're glad you like the noise canceling feature of our product! Thanks for choosing Sony! ~Earl
Best on the market
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent ear buds. The best in the market. Much light than the previous release.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JustinS, The WF1000XM5 is the best noise canceling earbuds, with two proprietary processors that cancel more external noise than ever, a new high performance driver unit, dual feedback microphones and Noise Isolation Earbud Tips. Thank you for choosing Sony! Regards, Carl
- Pros mentioned:Sound quality
Love it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This air-pods is amazing, love it . The sound is great and feeling like you are in heaven.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Murad,
Thank you so much for such a great review! We're thrilled to hear your enjoyable listening experience with the superb sound quality of your WF1000XM5 earbuds. We always strive to deliver the best quality with our products and aim to provide the greatest experience possible. Thanks for choosing Sony! - Kris
- Pros mentioned:Sound quality
Win Win - great earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Been a long time Bose QC ear bud fan till I found these. They fit better and sound better plus more functions.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Quality,
That's great! We're glad to hear that you like the fit and sound quality of your new Sony headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
Great headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with these headphones, I’ve tried most ear buds and these to me are the best fit, and easiest to operate.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Proplayer, nice! Glad you are happy with your new earbuds! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Amazing!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely worth it!! I had Apple AirPods Pro, and decided to try these out. They are better!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DaniellaR, we're glad you like our product. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thank you very much for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Better than Apple
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best in ear phones Ive ever had would buy over air pods 10 out of 10 times
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kokgoblin, Thanks for the 5-star rating! We're glad you like your new earphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
Simply Great!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.An amazing quality, great sound and yes it fits into your little jean pocket.
I would recommend this to a friendBrand response from SonyListens
Posted .Fantastic, Poois! We're truly happy to hear about your satisfaction with the amazing sound quality and smaller case design of your WF-1000XM5. Thank you so much for the perfect star review and for choosing the best brand, Sony! - Romeo