Customer Ratings & Reviews

Hi ShaW, Thank you for the feedback on your experience with your WF1000XM5! We're glad to hear it works really well for music and calls. We appreciate your suggestion regarding the app's user-friendliness and will take it into consideration for future updates.
Regarding the fit of the earbuds, we recommend trying different sizes of the included ear tips to ensure a more secure fit. This can help prevent the earbuds from feeling like they are slipping out. For more details on how to wear them properly, please refer to this link:

https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html

Hope this helps and thanks for choosing Sony! -Sam

Hi CarolL,

We are thrilled to hear that our WF-1000XM5 earbuds checked all the boxes for you! It is an honor to be recognized as a top choice by Consumer Reports, and we truly appreciate your support and kind words.

Thanks for choosing Sony.

Best regards,
Eliab

Hi Just1guy, We're very grateful for this positive feedback! Good to know you've made the upgrade. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam

Hi HopingToWin, we're glad you like our product! Thanks for choosing Sony! ~Earl

Hi MoisesJ,

Thanks for commenting! We are very happy to hear your satisfaction with the amazing sound quality, long-lasting battery life, and superb performance of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

Thank you very much for your purchase and for choosing Sony!

- Romeo

Hi carlos57,

Thanks for sharing your review and experience with the WF1000XM5. Your feedback about the design, fit, and noise canceling function is greatly appreciated.

If the size of the earbud tips does not match the size of your ear canals or the headset is not worn properly in your ears, tap operations or Speak-to-Chat speech detection may not work correctly, or you may not obtain the correct sound qualities, noise canceling effects, or call performance. If any of this is the case, try the following.

-Change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different.
-The “Sony | Headphones Connect” app will help you to determine which earbud tips suit you best to achieve the optimal noise canceling effect, sound quality, etc.
-Check that you are wearing the headset properly in your ears. Wear the headset so that the earbud tip is comfortably situated as deep in the ear canal as possible. You may also find this link helpful:

https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html

Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Sincerely,
-Ralph

Hello YominG,

Thank you for choosing Sony!

We're elated to hear that you've been enjoying the WF1000XM5 earbuds and have stayed with the series since the very first generation. Your loyalty and high praise for this latest model truly mean a lot to us. Knowing that our earbuds continue to earn your trust across generations inspires us to keep innovating and delivering the best possible listening experience.

Best regards,
-Fred

Hi Malekshands,

Fantastic! Thank you very much for sharing your awesome experience with the WF-1000XM5. We are very happy to know your satisfaction with the amazing performance of these headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

Thank you so much for being a Sony WF-1000XM4 & WF-1000XM5 owner, and for trusting Sony!

- Romeo

Thank you for the fantastic review, AngelD!

We are so happy to hear you're having a great experience with your WF-1000XM5 earbuds. Thank you for choosing Sony!

Best regards,

Gus, Sony Social Media Team

Hi RichardC, Great! We're glad to hear you like the amazing sound quality of your new Sony WF1000XM5. Thanks for choosing Sony! -Sam

Hi anonymous,

Thank you for the purchase. We do apologize for the inconvenience. We provide an assortment of earbuds in various sizes to ensure there is a great fit for all ear sizes and an optimal audio experience. We also recommend using the Sone headphones connect app so you can adjust sound settings depending in your preference.

https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/software/00269130

Thank you for choosing Sony!
-David

Hi EdgarjM, thank you for taking the time to share your feedback on the WF-1000XM5. We're glad to hear that you appreciate the features and design of the case. However, we sincerely apologize for any disappointment regarding the sound volume and battery life.
Your comments are invaluable to us as we continuously strive to enhance our products.

Regarding the battery life, consider the following factors:

- Features like the equalizer, DSEE Extreme, and noise canceling can significantly reduce battery life. For instance, using high-quality playback settings can consume more power.
- Ensure that the charging case is adequately charged and the earbuds are properly seated for charges.
- You can also perform a factory reset if you face persistent issues. Detailed instructions can be found here: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783925.html

For further information about this topic, kindly visit the following link: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783897.html

If you have any further concerns, please feel free to reach out. We're here to help. You can find our contact information here: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783897.html

Thanks for considering Sony products and for your feedback.
Best regards,
Stephanie

Hi Recommend, we're glad you like the sound quality of our product. Thanks for choosing Sony! ~Earl

Hi LandoGoBrazy, Thank you so much for choosing and purchasing Sony WF-1000XM5 Earbud Headphones. We're very happy to know that you love the excellent noise cancellation and they feel very comfortable when you're wearing these earbud headphones. Thank you for giving the product a perfect rating! -Jess

Hi MadeleineA, awesome! Glad you are enjoying your new earbuds! Thanks for choosing Sony. ~Earl

Hi SergioC, fantastic! You've certainly made a great choice! We are extremely pleased that it suits your expectations. Thank you very much for sharing your excellent experience with your WF1000XM5 and for choosing Sony! - Romeo

Hi BryceC, Thank you for the wonderful review! We're very pleased to hear you appreciate the excellent noise cancellation, great sound quality, super awesome and comfortable eartips, and great and reliable app of your new Sony WF1000XM5. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam

Hi Harry, We are glad to hear that you are happy with the sound quality of your new WF-1000XM5! Thank you for choosing Sony! -Carl

Hi Aaron,

Thank you for the purchase! We're glad to hear that you like the headphones. We do apologize for the inconvenience. Your feedback is noted. Thank you for choosing Sony!

-David