Customer Ratings & Reviews
- Model:
- WF1000XM5/B
- SKU:
- 10111512
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers love the sound quality of the product. They specifically highlight its great sound and impressive bass.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Great for workouts!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The earbuds are great. I've tried many different brands in the past but these ones are on a different level when it comes to noise cancelling.
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for the perfect rating, Sammy! We're happy to hear that you are impressed with the noise cancelling feature of the new Sony XM5 Wireless earbuds. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best truly wireless noise-cancelling performance on the market1. With a specially designed driver unit, for wide frequency production, deep bass and clear vocals, these headphones are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. Thank you for choosing Sony and we hope you enjoy your headphones from here on out. Have a great day! -Craig
- Pros mentioned:Sound quality
The best earphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really liked these headphones, they have great quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarianoG, That's awesome! We're glad you like your new earbuds. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
Ear Phones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to setup and sound quality is great. You tend to forget they are in your ears.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi joeconig,
Thanks for commenting! We are truly delighted to hear your satisfaction with the amazing sound quality, ease of setup, and very comfortable fit design of your WF-1000XM5.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Best Audio
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent audio and sound the best of in music I listen on android
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ErikR, we're glad you like the sound quality of your new earbuds. Thanks for choosing Sony. ~Earl
Great product.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love them! And the case is small which makes it easy to take with me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello VannaBea,
Nice! We're glad that you love your Sony XM5, especially the carrying case that can easily fit your small pouch. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
The best
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The only earbuds my asd son will wear!!! Perfect!!
I would recommend this to a friendBrand response from SonyListens
Posted .That's awesome, TsCs! We're glad your son likes them. Enjoy and thanks for choosing Sony. -Craig
Should have gone with Bose
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased with high hopes and expectations based on my previous purchase of the Sony Noise Cancelling Headphones Model WH-1000XM4, which I regard very highly. The XM5 earbuds left me underwhelmed. The noise cancelling was mediocre. Street sounds bleed in all the time. Same for sounds at home when near anyone conversing. My Bose earbuds are far superior in this category. The only good point is how easy the XM5 connect via bluetooth. On the downside, they sometimes connect to my devices while still in there case. Annoying. I would not recommend for the price. Bose earbuds are a better deal.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .HI Deviceaid , We regret that the noise canceling did not meet your expectation. This is definitely not the experience we'd like you to have. We'd love to help and turn your experience around. If the noise canceling is not sufficient, please try the following steps below:
Make sure the noise canceling function is turned on.
If the size of the earbud tips does not match the size of your ear canals or the headset is not worn properly in your ears, tap operations or Speak-to-Chat speech detection may not work correctly, or you may not obtain the correct sound qualities, noise canceling effects, or call performance.
Ref: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780044.html and
https://www.sony.com/electronics/support/articles/00298372?utm_source=glean
If this does not help, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
- Pros mentioned:Sound quality
Sony does it again!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and great features. The best on the market.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jaymac,
Fabulous! We are so happy to know your satisfaction with the exceptional features and amazing sound quality of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you so much for your awesome review and for choosing Sony!
- Romeo
Simply perfect
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I upgraded from Jabara to these top of the line Sony earbuds. They are durable as I've washed them and they still work. Though, the charging case was not quite so much so. Now I have two pair and one charging case. Still worth every penny.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RyeGerJon, Fantastic! We're delighted to know that you find your WF1000XM5 perfect and durable, even after an unexpected wash. However, we apologize for the inconvenience you've experienced with the charging case. Your feedback is invaluable to us, and we're pleased to hear that you believe the earbuds are worth every penny. Thank you for choosing Sony! - Romeo
Ear bud fit
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice wow omg but to be honest they dont fit my ear well even the different earbuds they give me dont fit too well
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BilalM,
Thank you for the review and we're glad to hear that you like the headphones. Make sure that you properly wear the headphones. See the link below for details.
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html
Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Solid earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Performance is good sound quality is good. Noice cancellation is the best i ever had.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KilluaPrime,
Fantastic! We are truly happy to hear your satisfaction with the amazing sound quality, industry-leading noise canceling feature, and superb performance of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Excellent true wireless
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Probably the best true wireless earbuds on the market. Sound quality is excellent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Matt,
Fantastic! You've definitely made a great choice! We are truly delighted to hear your satisfaction with the amazing sound quality of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for your purchase and for choosing Sony!
- Romeo
Almost!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything's perfect but a better design for the ear buds would made it perfect, i keep searching for alrernate earbuds just to make sure they stay on. Otherwise perfect earbuds
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chaitanya, Thank you for your feedback on the WF-1000XM5 earbuds! We're thrilled to hear that you find them perfect in many aspects. We appreciate your suggestion regarding the design of the earbuds. Your input is valuable to us as we continuously strive to improve our products. If you have any further comments or need assistance, please feel free to reach out. Thank you for choosing Sony! -Sam
Could be better
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones were good, but the sounds need more power for the price its at. I returned and went back to my status pro earbuds. Wanted an upgrade but nothings in comparison.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello DameanB,
Thank you for sharing your comments on the sound quality of the WF1000XM5. We sincerely value your feedback, as it plays a vital role in helping us improve our products. We regret that the audio experience did not fulfill your expectations. Please be assured that we will take your feedback into consideration as we continue to improve our products.
Thank you for choosing Sony.
Best regards,
-Fred
- Pros mentioned:Sound quality
Sony x5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best in class. For noice cancel. Comparing to apple products. This real game changing in Nc
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Vamsi, That's awesome! We're very pleased to hear you like the excellent noise cancellation of your new Sony WF1000XM5. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam
- Pros mentioned:Sound quality
10 out of 10
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best headphones on the market. Quality sound and AMAZING noise canceling
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sable2U, we're glad you like the sound quality and noise canceling feature of our product! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Best earbuds anywhere at any price
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wonderful earbuds with exceptional noise cancelling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Johnny, Fantastic! You've made an excellent choice! We're thrilled to hear you're pleased with the amazing sound quality, exceptional noise canceling feature, and reasonable price of your WF-1000XM5. Thank you very much for your purchase and for choosing Sony! - Romeo
- Pros mentioned:Sound quality
Sony ear buds worth the money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality ear for work phone calls , Ear phones worth the price!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JoseR,
Great! It's nice to hear that you are satisfied with your purchase and with the audio quality of our WF1000XM5 earbuds. You can now enjoy clear phone calls and awesome music. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Best ear buds i have ever used
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you are looking for a grate pair of earbuds i would highly recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RedFalcon57, That's awesome! We are glad to hear that your new Sony WF1000XM5 wireless in-ear headphones are the best headphones you have ever used. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
Sony Wf 1000xm5 Earbuds
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome headphones, fast charging and great sound quality BUT poor call quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for commenting, GAT26.
We are happy to hear your satisfaction with the amazing sound quality and fast charging feature of your WF-1000XM5. We are sorry if you are experiencing an issue when using it for calls. The earbuds may not work as designed if they are not worn properly, or the size of the earbud tips doesn't match the size of your ear canals. In order to maximize the noise canceling function and sound quality for music and calls, please refer to the following link:
https://www.sony.com/electronics/support/articles/00262839
I hope this helps.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
If there's something we can do to help or you may need more information/technical assistance with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you for choosing Sony!
Best regards,
Romeo
Sony Social Support