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Customer Ratings & Reviews

  • Front. Sony - WF1000XM5 True Wireless Noise Cancelling Earbuds - Black.
  • Angle. Sony - WF1000XM5 True Wireless Noise Cancelling Earbuds - Black.
  • Left. Sony - WF1000XM5 True Wireless Noise Cancelling Earbuds - Black.
  • Alt View 11. Sony - WF1000XM5 True Wireless Noise Cancelling Earbuds - Black.
  • Alt View 12. Sony - WF1000XM5 True Wireless Noise Cancelling Earbuds - Black.
  • Alt View 14. Sony - WF1000XM5 True Wireless Noise Cancelling Earbuds - Black.
  • Alt View 15. Sony - WF1000XM5 True Wireless Noise Cancelling Earbuds - Black.
  • Alt View 16. Sony - WF1000XM5 True Wireless Noise Cancelling Earbuds - Black.
  • Alt View 18. Sony - WF1000XM5 True Wireless Noise Cancelling Earbuds - Black.
  • Alt View 19. Sony - WF1000XM5 True Wireless Noise Cancelling Earbuds - Black.
  • The Best Noise Cancellation: Two proprietary processors that cancel more external noise than ever. As of April 20, 2023. Ambient noise reduction according to research by Sony Corporation, measured using JEITA-compliant guidelines for the top 10 brands (by market share) of truly wireless style of noise-canceling headphones market.
  • Astonishing sound quality with high-resolution audio. Specially designed driver unit for deep bass and clear vocals.
  • The text on the image reads: "Best Ever Call Quality Crystal clear calls with AI noise reduction algorithms and bone conduction sensor Interoperability and compatibility among Bluetooth devices vary."
  • Small and Beautifully Designed: Small & Lightweight Ergonomic Surface Design for a More Stable Fit
  • Listen all day, charge in minutes. Up to 8 hours with a single charge and 24 hours with a case. 3 minutes charge for up to 1 hour of playback. Actual performance varies based on sorting, environmental conditions, storage, and usage. Batteries are consumable products and their capacity degrades over time as they age. Sony does not guarantee the life span of the battery.
  • MULTIPOINT CONNECTION Connect to two devices at once. Interoperability and compatibility among Bluetooth devices vary.
  • Water Resistant Headphones: With an IPX4 rating, splashes and sweat won't stop these headphones. IPX4 protection is assured against water splashing from any angle, excluding the sound conduit sound exit tube, entilation holes, and microphone holes in the TENE 2 ocations) of the headphones. The charging case is not water resistant.
  • Alt View 27. Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black.
  • SONY NFL OFFICIAL HEADPHONES OF THE NFL
  • Stocking Stuffers video 0 minutes 25 seconds
  • Sony WF-1000XM5 Product Video video 2 minutes 13 seconds

Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black

Model:
WF1000XM5/B
SKU:
10111512
Highly rated by customers for:
$328.00

Customer reviews

Rating 4.3 out of 5 stars with 2391 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

There aren't enough negative mentions yet.
83%would recommend to a friend

Customers are saying

Customers love the sound quality of the product. They specifically highlight its great sound and impressive bass.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 86 Showing 1,701-1,720 of 2,391 reviews
  • Pros mentioned:
    Sound quality

    Good, but not worth the money.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good, but not worth the money. Sound is good but noise cancellation is below average. My wife’s AirPod pros are better.

    This review is from Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Awall, Thanks for sharing your experience with the Sony XM5 Wireless earbuds. We're sad to hear that you are not fully impressed with the noise canceling feature. To help improve the noise canceling feature, kindly check the steps in the article below : https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780044.html

      Hope this helps. Thanks and regards, -Craig Sony_US

  • Best Buy Employee

    ANOTHER WIN FROM SONY

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] Best headphones I’ve ever owned I love Sony products!

    This review is from Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GavinT,

      We feel privileged to know that the Sony WF1000XM5 are the best headphones you’ve ever owned. Thank you for your continued love and support of Sony products!

      Regards,
      Dominck Sony_US

  • bees knees

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    best earbuds i have invested in. absolute fire would buy again or even upgrade

    This review is from Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello FELIPEA,

      Thank you for choosing Sony!

      We're excited to hear that the WF1000XM5 are the best earbuds you've invested in. It's fantastic to know they've made such a strong impression that you'd buy them again or even upgrade. Thank you for sharing your experience!

      Best regards,
      -Fred Sony_US

  • Great fit!’

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable!! Fits great. Ears aren’t sore after a long time of wearing.

    This review is from Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ChadO,

      Fantastic! We are truly delighted to hear your satisfaction with the very comfortable fit design of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

      Thank you for choosing Sony!

      Best regards,

      Romeo Sony_US

  • Sony headphone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice headphones I recommend for everybody you can buy

    This review is from Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Silver

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ManuelC,

      It is great to hear that you are so happy with your WF-1000XM5 headphones! We truly appreciate your high recommendation to others, and we are glad that the quality and performance have made such a positive impression on you.

      Thank you for making Sony part of your daily listening.

      Best regards,
      Dominick Sony_US

  • Great Gift

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These were a gift for my college kids and he loved them!

    This review is from Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JodyMarcin,
      Thanks so much for the review! It brings us great joy to hear that your son is loving his new gift.

      The WF-1000XM5 are designed with high resolution audio and top tier noise canceling to block out distractions.

      Thank you for putting your trust in Sony!
      Best regards and a Happy New Year to you,
      Estefany Sony_US

  • Pros mentioned:
    Sound quality

    Sony xm 4s

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service and convenience. The sound is actually bigger that it's size

    This review is from Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thanks for commenting, CollinsMW!

      We are truly happy to know about your satisfaction with our product and superb customer service of Best Buy. For the WF-1000XM5, these headphones features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

      Thank you very much for the perfect star review and for choosing Sony!

      - Romeo sony-global

  • Pros mentioned:
    Sound quality

    Sony Wf-1000xm5 Review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the headphones execellent sound quality and connectivity

    This review is from Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Silver

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi FABI, we're glad you love the sound quality and connectivity of our product. Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    GOAT

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best earbuds I have used the audio quality top tier. Way better than AirPods

    This review is from Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JuanC,

      Awesome! You've made a great choice! We are truly delighted to hear your satisfaction with the amazing sound quality of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

      Thank you very much for the perfect star review and for choosing Sony!

      - Romeo Sony_US

  • Best earbud headphones.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best earbud headphones. These are smaller than the previous model and they fit much better.

    This review is from Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SAZZ,

      You made the right choice! We're glad that you like the size and fit of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Sony definitely the best sound quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent quality sound and noise canceling, definitely Sony is the best.

    This review is from Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Silver

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's awesome, MariaP! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig Sony_US

  • Bose is better

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bose is a better product. Noise canceling is better with bose. I tried all the ear pieces and non of them work. I would've returned them but the date passed as i was trying to navigate the ear pieces.

    This review is from Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Silver

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Dbesinaiz,

      Thank you for the review. We're sorry to hear if you're not satisfied with the noise canceling of the headphones. The noise canceling is fully adjustable using the app called Sony Headphones Connect. You can download the app and also adjust sound settings depending on your preference.

      https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/software/00269130

      If you need further assistance, please email us at socialsupport@am.sony.com with the following details:

      Name:
      Best Buy Username:
      Model Number:
      Issue:
      Telephone Number:

      -David Sony_US

  • Love Sony Earbuds

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When it comes to Earbuds, SONY its always my preference

    This review is from Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RamonO,

      We feel privileged to know that Sony is always your top choice for earbuds! We are thrilled that the WF-1000XM5 continues that tradition for you. It’s wonderful that you can experience our industry-leading noise cancellation and the incredible detail provided by the Dynamic Driver X, which are both designed to deliver an unparalleled listening experience.

      Thank you for choosing Sony!

      Regards,
      Dominick Sony_US

  • Always SONY

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When it comes to Earbuds, SONY its always my preference

    This review is from Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Silver

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RamonO,
      Thank you for being a loyal fan of our earbuds!
      We are honored to hear that Sony is always your top choice. It’s great to know that we’ve earned your preference and that you’re happy with your latest pair.

      We appreciate you choosing Sony!
      Best regards,
      Estefany Sony_US

  • Excellent bass!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome bass sound! Excellent quality and would buy it again!

    This review is from Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Silver

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello JesseS,
      Thank you for your purchase and we are truly happy to hear that you are pleased with the bass and overall quality of our WF1000XM5. Can't wait to hear your next awesome review. Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Excellent Bluetooth earbuds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent noise cancellation/isolation and supporting LDAC

    This review is from Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Strudel,

      Thank you for the purchase! We're glad to hear that you like the noise canceling of the headphones. Thank you for choosing Sony and enjoy your headphones!

      -David Sony_US

  • Pros mentioned:
    Sound quality

    Best sound

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound quality worth the price and easy recharge.

    This review is from Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Silver

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MarkS, Thank you for the great review! We're thrilled to hear that you appreciate the excellent sound quality and quick charging of your Sony WF1000XM5. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Sound quality
    Best Buy Employee

    Headphones

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    Best Buy Employee
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] Great product with great sound. Easy to set up too

    This review is from Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RonaldJ,
      Thank you so much for your positive feedback! Nice to hear that you are having a great time with the superb sound quality and easy setup of your Sony XM5 earbuds. Your satisfaction means a lot to us. Thanks for choosing Sony! - Kris Sony_US

  • Great

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best buds I’ve ever had and I have had many different brands

    This review is from Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the high praise, ChristopherB!

      Hearing that the wf1000xm5 are the best earbuds you’ve ever had—especially since you’ve tried many different brands—is the ultimate compliment! We worked hard to pack industry-leading noise canceling and high-resolution audio into such a compact design, so we’re thrilled to know they are outperforming the competition for you.

      Thank you for choosing Sony and for sharing your experience!

      Best regards,

      Gus, Sony Social Media Team sony-global

  • Pros mentioned:
    Sound quality

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and very easy to use I love them and recommend

    This review is from Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Zone, we're glad you love the ease of use and sound quality of our product! Thanks for choosing Sony. ~Earl Sony_US

Page 86, Showing 1,701-1,720 of 2,391 reviews
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