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Customer reviews

Rating 4.3 out of 5 stars with 2332 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

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83%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 76 Showing 1,501-1,520 of 2,332 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Upgrade

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product, noise cancellation is slightly improved from the previous xm4's. I'm not a fan of the coating they used compared to the xm4's, although that may be more of a personal preference.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thanks for the amazing feedback, steev88! We're pleased to hear that you are happy with your new Sony XM5 wireless earbuds. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best truly wireless noise-cancelling performance on the market1. With a specially designed driver unit, for wide frequency production, deep bass and clear vocals, these headphones are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. Thank you for choosing Sony and we hope you enjoy your headphones from here on out. Have a great day! -Craig Sony_US

  • Rated 5 out of 5 stars

    Sony Ear bugs

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thanks. Love them. Will for sure buy them again. Thanks again

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello JimG,

      Thank you for choosing Sony!

      We couldn't be happier to hear that you love the WF1000XM5 earbuds and plan to purchase them again! Your loyalty means a great deal to us, and we're grateful to be part of your audio experience. Thank you for your kind words and continued support!

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This air-pods is amazing, love it . The sound is great and feeling like you are in heaven.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Murad,
      Thank you so much for such a great review! We're thrilled to hear your enjoyable listening experience with the superb sound quality of your WF1000XM5 earbuds. We always strive to deliver the best quality with our products and aim to provide the greatest experience possible. Thanks for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Next gen

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesnt get any better than these. Use with iphone and pretty seamless.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the wonderful review, Spen!

      We're thrilled to hear that you feel it "doesn't get any better than these" when describing your WF-1000XM5 earbuds! It’s great to know that you are enjoying the premium audio quality.

      We also appreciate you noting that the connection and usability are "pretty seamless" even when paired with your iPhone. We work hard to ensure our products deliver an exceptional experience regardless of the device you use, and your feedback is a great validation of that effort.

      Thank you again for choosing Sony!

      Best regards, Gus, Sony Social Media Team sony-global

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Awesome earbuds

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice and good noise canceling earbuds with a lot of functionality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Thoory, we're glad you like our product, Thanks for choosing Sony! ~Earl Sony_US

  • Best Buy Employee

    Rated 5 out of 5 stars

    ANOTHER WIN FROM SONY

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones I’ve ever owned I love Sony products!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GavinT,

      We feel privileged to know that the Sony WF1000XM5 are the best headphones you’ve ever owned. Thank you for your continued love and support of Sony products!

      Regards,
      Dominck Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best value in Headphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought them based on Consumer Reports review and was not disappointed. Excellent sound quality and easy to set up.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KeithC, Thank you for the positive review! We're thrilled to hear you like the excellent sound quality and ease of setup of your new Sony WF1000XM5. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best Bluetooth headphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Bluetooth headphones for noise, cancellation love that I can save profiles on all my devices, 

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Robbie, we're glad you like the noise canceling feature of our product! Thanks for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Sony Earbuds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great audio and noise cancelling. They don't fit my ears very well and I have tried several tips.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi perfect, thanks for choosing and purchasing our product. We're glad you like the sound quality and noise canceling feature of the WF1000XM5. We're sorry to hear that you have an issue wearing your Sony unit. You can find this link helpful in wearing the headset:

      https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html?search=wearing

      The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Hear me clearly

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds Great with an lot of different listening options The equalizer could be better but overall very satisfied with my purchase

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MonteW,

      Fantastic! We are very happy to hear your satisfaction with the amazing sound quality of your WF-1000XM5.

      The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

      Thank you so much for the perfect star review and for choosing Sony!

      - Romeo Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best earbuds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these! Best earbuds I've had in a while. I also appreciate the worker that helped me pick these as well

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DeshayneB, sweet! We're glad you love your new earbuds! Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Best earbuds!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lasts for years! Best earbuds I've ever bought!!!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello NicholeW,

      Thank you for choosing Sony!

      We’re excited to hear that the WF1000XM5 earbuds have provided you with long-lasting performance. It’s rewarding to know they continue to deliver exceptional quality and reliability over the years. Thank you for sharing your positive experience with us!

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great earbuds!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great listening earbuds. Noise cancellation is a whole lot better than the last ones...WF-1000XM4.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Awesome, Med3! Glad you like your new headphones. Enjoy and thanks for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great earphone, the very good equality of the sound. It's amazing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MohammedA, Thanks for the 5-star rating! We're glad you like your new earbuds. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Meh

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise cancellation works great, but at times can become spotty during phone conversation.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DigedaP,

      Thanks for commenting. While we are thrilled to hear your satisfaction with the amazing noise canceling feature of your WF-1000XM5, we are really sorry if you're experiencing an issue when using them for phone calls. To resolve this problem, let's try to isolate and address it by following the troubleshooting steps on these articles:
      https://www.sony.com/electronics/support/articles/00298371
      https://www.sony.com/electronics/support/articles/00232102
      https://www.sony.com/electronics/support/articles/00298369

      Should you need more assistance or information with our product, please email us at socialsupport@am.sony.com with the following details so we can best assist you.

      Name:
      BestBuy Username:
      Model Number:
      Issue:
      Telephone Number:

      The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

      Thank you very much for your purchase and for choosing Sony.

      Best regards,

      Romeo Sony_US

  • Rated 5 out of 5 stars

    WF1000XM5 True Wireless Noise earbuds

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is one of the best noise canceling earbuds I ever experience. It fits perfect in your ears with plenty of Technology that is well beyond any other earbuds. It is one of the best on the market.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Eric,

      You made the right choice with the Sony WF1000XM5! We're glad that you are enjoying the noise canceling function and fit of the headphones. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    No issues so far

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great had them for about a month now and sound quality and noise cancellation is great. Definitely recommend

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TommyM,

      Very nice! We're glad to hear that you're enjoying the sound and noise canceling of the headphones. We appreciate the recommendation and thank you for choosing Sony!

      -David Sony_US

  • Rated 4 out of 5 stars

    Sony whx5 headphone

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product seems to work well. For music and calls. App can be a bit more user ffriendly...sometimes they do feel like they are slipping out the ear..but for the most they are good.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ShaW, Thank you for the feedback on your experience with your WF1000XM5! We're glad to hear it works really well for music and calls. We appreciate your suggestion regarding the app's user-friendliness and will take it into consideration for future updates.
      Regarding the fit of the earbuds, we recommend trying different sizes of the included ear tips to ensure a more secure fit. This can help prevent the earbuds from feeling like they are slipping out. For more details on how to wear them properly, please refer to this link:

      https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html

      Hope this helps and thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Win Win - great earbuds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been a long time Bose QC ear bud fan till I found these. They fit better and sound better plus more functions.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Quality,

      That's great! We're glad to hear that you like the fit and sound quality of your new Sony headphones. We appreciate the 5-star rating and thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Quiet

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these headphones. The case is wireless. Small and work great on airplane.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JohnnyM, We're very grateful for this positive feedback! Thank you for this amazing review of your WF-1000XM5. It's wonderful to hear it meets your expectations and you are enjoying the excellent noise canceling feature of these earbud headphones. Thank you for giving the product a perfect rating and for choosing Sony! -Jess Sony_US