Customer Ratings & Reviews

Thanks for commenting, CollinsMW!

We are truly happy to know about your satisfaction with our product and superb customer service of Best Buy. For the WF-1000XM5, these headphones features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

Thank you very much for the perfect star review and for choosing Sony!

- Romeo

Hi MichaelM!
Thanks for your 5-star review. We are truly wonderful to know that you're loving your WF-1000XM5 earbuds.

With an improved glossy texture and a more luxurious feel, these earbuds fit comfortably in your ears while keeping out external sounds.

We appreciate you choosing Sony!
Best regards,
Estefany

Hi MarkS, Thank you for the great review! We're thrilled to hear that you appreciate the excellent sound quality and quick charging of your Sony WF1000XM5. Thanks for choosing Sony! -Sam

Hi JuanC,

Awesome! You've made a great choice! We are truly delighted to hear your satisfaction with the amazing sound quality of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

Thank you very much for the perfect star review and for choosing Sony!

- Romeo

Hi Zone, we're glad you love the ease of use and sound quality of our product! Thanks for choosing Sony. ~Earl

That's awesome, MariaP! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig

Hi Andre, Thank you for your honest review. We would like to ensure that you get the best out of your Sony earbuds. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Username:
Telephone Number:
Model Number:
Issue:

Regards,
Carl

Hi BigU, we're glad you like your new earbuds! Thanks for choosing Sony. ~Earl

Hi there, Thank you so much for your awesome review! We are glad to hear that you are enjoying your new WF1000XM5! Thank you for choosing Sony! -Carl

Awesome, WalterB! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig

Hi SAZZ,

You made the right choice! We're glad that you like the size and fit of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!

-Ralph

Hi StanleyW, we're glad you are enjoying the noise canceling feature of our product! Thanks for choosing Sony. ~Earl

Hi JeremyM, we're glad you like the sound quality of our product! Thanks for choosing Sony. ~Earl

Hi Sopaynefull, we're glad you like the noise canceling feature and sound quality of your new earbuds! The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thanks for choosing Sony. ~Earl

Hi LarryC, we're glad you like the sound quality and the Headphone Connect app of our product! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! ~Earl

Hi Rojo, we're glad you like our product! The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! ~Earl

Hi Gary,
Awesome! We're glad to hear that you are happy with your new WF-1000XM5 earbuds. Your satisfaction with the superb sound quality is greatly appreciated. Thanks for choosing Sony! - Kris

Hi ghostrobles, Thank you for your feedback regarding the WF-1000XM5! We understand your concern about the lack of tracking support for iOS devices. Currently, the WF-1000XM5 earbuds support tracking features primarily through Android devices. We appreciate your input and will consider it for future updates. Thanks for choosing Sony! -Sam

Hi Victor,
Amazing! We're happy to hear that your investment with your WF1000XM5 noise canceling earbuds is worth it. Thank you for your recommendation and for choosing Sony! - Kris

Hey Able,

Awesome! You've made a great choice! We are truly happy to know that you're satisfied with the exceptional sound quality and superb performance of your WF-1000XM5. Thank you so much for the perfect star review and for choosing Sony!

- Romeo